Tom Matthews
Tom Matthews at Jaguar Land Rover West Columbia

Tom Matthews | Page 3

Senior Service Advisor

Jaguar Land Rover West Columbia

12500 New Car Drive
Clarksville, MD 21029

Contact Me
4.9
116 Reviews

Dealership Experience

12 yrs, 9 mos

Industry Experience

32 yrs, 8 mos

Specialties & Trainings

Land Rover Certified

Jaguar Certified

4.9

116 Reviews

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116 Reviews of Tom Matthews

May 24, 2026

Dealership Rating
Employee Rating

This was the car’s first service. So there were no big expectations. Let’s see how things go at the 10k service. More

by CNYANJOMJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Derrenberger

May 15, 2026

Dealership Rating
Employee Rating

Tom Mathews, is your best service advisor. give hi a bonus. customer name Wayne Carter More

by WCARTER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 25, 2026

Dealership Rating
Employee Rating

Very good customer service. All my needs were fulfilled. I noticed the difference after the service. Five stars dealership. More

by WASHINGTONBOY171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez

April 23, 2026

Dealership Rating
Employee Rating

The service is always good. Good explanations of proposed services. I had a great experience working with the service department and Tom. More

by sylviasyphax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 14, 2026

Dealership Rating
Employee Rating

We had a great experience working with the service department and Tom. He is a real pro and our car is in great condition thanks to him. More

by amirgheitasi
Service Price Transparency
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Recommend Dealer
Yes

April 10, 2026

Dealership Rating
Employee Rating

Terrific service every time. Tom always provides World Class Customer Service and I’m thankful to be able to work with him and the entire service team. More

by GR
Service Price Transparency
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Recommend Dealer
Yes

April 03, 2026

Dealership Rating
Employee Rating

Great customer service, loaner, and courtesy car wash was great definitely a repeat customer Tom was a great as well More

by J0335499
Service Price Transparency
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Recommend Dealer
Yes

March 29, 2026

Dealership Rating
Employee Rating

Awesome team, Tara was great, Tom and Maurice were also very, very good. Had an enjoyable experience. More

by rbutler23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 20, 2026

Dealership Rating
Employee Rating

Very helpful and attentive. We needed a windshield replacement and Land Rover West Columbia helped us through the process to get that done More

by NTLINHLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 14, 2026

Dealership Rating
Employee Rating

Amazing service as usual! The employees are so friendly and beyond knowledgeable. I never have an issue! More

by MELISSAMURN
Service Price Transparency
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Recommend Dealer
Yes

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