Tom Matthews
Tom Matthews at Jaguar Land Rover West Columbia

Tom Matthews | Page 8

Senior Service Advisor

Jaguar Land Rover West Columbia

12500 New Car Drive
Clarksville, MD 21029

Contact Me
4.9
92 Reviews

Dealership Experience

12 yrs, 2 mos

Industry Experience

32 yrs, 1 mo

Specialties & Trainings

Land Rover Certified

Jaguar Certified

4.9

92 Reviews

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92 Reviews of Tom Matthews

January 10, 2025

Dealership Rating
Employee Rating

Amber provided exceptional service by communicating throughout the process.. Thank you very much gh gg More

by kfew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez , Amber Jenkins

January 08, 2025

Dealership Rating
Employee Rating

Great service department, no available rentals for extended service was disappointing, still like them a lot. More

by rbutler23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez , Amber Jenkins

January 05, 2025

Dealership Rating
Employee Rating

Experienced associates, welcoming GM, we've bought two vehicles from this dealership and have had two service experiences, all excellent and accommodating. Would recommend for Jaguar, Land Rover, and luxu More

by Todd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 03, 2025

Dealership Rating
Employee Rating

We use them for all our service and parts needs and their service is top notch! Would recommend to anyone! More

by MDCC
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

December 31, 2024

Dealership Rating
Employee Rating

Professional, and kept me up to date on the repair every step. The report was very thorough and did not push me to do repairs I can hold off. More

by GWONG65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez , Amber Jenkins

December 28, 2024

Dealership Rating
Employee Rating

The service department provided us with professional friendly service in a timely manner along with very good communication More

by dvmoc1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 28, 2024

Dealership Rating
Employee Rating

Work was done in a timely manner and everything is now fine. Thank you very much More

by CJPAGAN1151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez

December 28, 2024

Dealership Rating
Employee Rating

An awesome dealership - very courteous, clean, professional and hospitable. The waiting area is accommodating however very sunny for the eyes. More

by mizzfay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Jenkins

December 21, 2024

Dealership Rating
Employee Rating

Tom, the service manager and his team are fantastic. He is an expert at his craft and honest. More

by EMMANUEL.BAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez , Amber Jenkins

December 19, 2024

Dealership Rating
Employee Rating

Tom always provides excellent customer service. He is very knowledgeable and a delight to work with. More

by Nana O.
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

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