Tom Matthews
Tom Matthews at Jaguar Land Rover West Columbia

Tom Matthews | Page 8

Senior Service Advisor

Jaguar Land Rover West Columbia

12500 New Car Drive
Clarksville, MD 21029

Contact Me
4.9
100 Reviews

Dealership Experience

12 yrs, 4 mos

Industry Experience

32 yrs, 3 mos

Specialties & Trainings

Land Rover Certified

Jaguar Certified

4.9

100 Reviews

Write a Review

100 Reviews of Tom Matthews

March 29, 2025

Dealership Rating
Employee Rating

Everything great - Tom was so accommodating with getting us in when we had a problem. More

by Melanieuebele
Service Price Transparency
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Recommend Dealer
Yes

March 21, 2025

Dealership Rating
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Excellent Customer Service! Would recommend Thom to anyone who is serious about the car and maintenance of their vehicle. More

by jacksonwil
Service Price Transparency
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Recommend Dealer
Yes

March 15, 2025

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Employee Rating

Honest folk and nice friendly staff. Drive from eastern shore for the sake of being disappointed More

by MAKOSHARK8193
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez , Amber Jenkins, Leon

March 13, 2025

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Employee Rating

Jaguar Land Rover West Columbia has the best Service department in Maryland! The work by the Technicians is Outstanding! My Service Advisor Tom Matthews is the best! His knowledge, expertis More

by Tami B.
Service Price Transparency
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Recommend Dealer
Yes

March 11, 2025

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Got me in with no appt. Really was a great surprise. Appreciate them fixing the issue. More

by CHRIS.BEATTY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez , Amber Jenkins, James also is knowledgeable on the sales floor.

February 26, 2025

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Tom was very helpful with my situation. Unfortunately, due to issues beyond his control, my vehicle cannot be serviced, Tom was very professional throughout the ordeal. More

by raymond.bowen
Service Price Transparency
Service Communication
Recommend Dealer
Yes

January 23, 2025

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Great customer service ! !! I love how willing the team was to assist with the services and making sure all my needs were met! More

by IBRAHIIM.DIAKITE
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Recommend Dealer
Yes

January 21, 2025

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We have been very pleased with the service department. They are prompt with their repairs. More

by RJMASLO
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Recommend Dealer
Yes

January 10, 2025

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Employee Rating

Amber provided exceptional service by communicating throughout the process.. Thank you very much gh gg More

by kfew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez , Amber Jenkins

January 08, 2025

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Employee Rating

Great service department, no available rentals for extended service was disappointing, still like them a lot. More

by rbutler23
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez , Amber Jenkins

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