Tom Murphy | Page 9

This is our third Toyota from Falmouth Toyota and I am sure it woun't be the last. The Murphy's and their staff always do a great job. Townsend Wells was easy to work with and gave us the room to arrive a sure it woun't be the last. The Murphy's and their staff always do a great job. Townsend Wells was easy to work with and gave us the room to arrive at the decision that was the right one for my wife and I. Thanks for another pleasant car buying experience! More

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I Have been a Regular customer for over 25 yrs now and never had a bad experience. As a small business owner myself the quality of service and personnel is second to none in the auto industry. I have recc never had a bad experience. As a small business owner myself the quality of service and personnel is second to none in the auto industry. I have reccommended dozens of my neighbors and friends over the years who are all very pleased with the way they get treated.We presently own a Lexus and Tundra pick up truck both of which are in good hands. More

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I just purchased my 5th Toyota from Falmouth Toyota and I just purchased my 5th Toyota from Falmouth Toyota and would not consider ever going anywhere else. I just purchased a 2012 Camry XLE and love it. I just purchased my 5th Toyota from Falmouth Toyota and would not consider ever going anywhere else. I just purchased a 2012 Camry XLE and love it. I purchased it from Ron Sjahfiedin, he gave me all the information I needed and answered any questions I might have. He was polite and helpful. He showed me all the instruments and put in my bluetooth. Sincerely, Muriel Bishop More

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Prior to visiting this dealer I had stopped at others. At one dealer the sales person couldn't give me their business card until the Manger spoke with me, another kept telling me I didn't want the features I one dealer the sales person couldn't give me their business card until the Manger spoke with me, another kept telling me I didn't want the features I was looking for. Not a warm and fuzzy feeling. The operations of this dealer are incredible! Traveled 50 miles to test drive a car, in stock. Test drove 4 cars decided on a new Camay Hybrid asked Amy to send me her best price via e-mail. By the end of the day I had received a very competitive quote. Purchased the vehicle. Was able to provide all supporting, to purchase, documents via e-mail and internet. Applied for loan at their Webb site, within a few hours I was called telling me the loan was approved for an interest rate lower then originally quoted. A few days later I picked up the car. Car was ready as promised, time with finance, Peter, was smooth, efficient, and absolutely no PRESSURE to purchase other items. This new car purchase from this dealer was so pleasant. More

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I drove 70 miles and purchased a used vehicle from this dealership. The end-to-end experience from initial online inquiry to several hours after I drove off (follow-up email) was seamless and straighforwa dealership. The end-to-end experience from initial online inquiry to several hours after I drove off (follow-up email) was seamless and straighforward. Amy R. and Tom M. are knowledgeable sales consultants, very friendly and courteous. Amy K, the finance manager was prompt and able to get the paperwork done quickly. I never felt pressured. If you do research online and contact any of them, you will not be disappointed. Tom who was filling in for Amy on her day off, explained some of the features of the vehicle I purchased. Amy followed up with a hand written note. This kind of personal attention and professionalism makes me feel even more comfortable about buying a used vehicle and for choosing this dealership. I highly recommend. More

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I contacted several dealers and chose Falmouth Toyota due to the "tone" and information I received from them. Tom was friendly yet professional and informative. Falmouth Toyota offered a competitive price a to the "tone" and information I received from them. Tom was friendly yet professional and informative. Falmouth Toyota offered a competitive price and has a history of good customer service and a mainteneance history also. I like the fact that Falmouth Toyota's employees have been with them for years. This says a lot about how the owner and managers run the dealership. The salesman Anthony was also friendly and professional. He was knowledgeable and if he did not know an answer to a question.......he had no problem saying..."I am not sure ..let me find out.".....and very quickly he had an answer. I was very pleased and impressed with Anthony. I am confident that Anthony is sincere in his willingness to provide excellent customer service. Anthony assured me if I had any questions or needed any help with features etc..on my new vehicle to stop by or give him a call. Anthony was very pleasant and very accommodating. I look forward to getting to know the other employees at Falmouth Toyota (this being my first purchase from this dealership). I like the idea of new customer meetings.....to introduce the customer to the maintenance part of the dealship too. All in all dealing with Falmouth Toyota was an easy, pleasant experience. I already have and will not hesitate to recommend Falmouth Toyota to others. More

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We're very happy with overall experience. This is the 2nd vehicle purchased at this dealer. Customer relations at the top of our list. We would not hesitate to purchase another vehicle at this dealership 2nd vehicle purchased at this dealer. Customer relations at the top of our list. We would not hesitate to purchase another vehicle at this dealership More

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great service and honest sales people. can't go wrong here. Everyone we have sent to the dealership have reported the same good quality in this dealership. It's just over the Bourne bridge, a great loca here. Everyone we have sent to the dealership have reported the same good quality in this dealership. It's just over the Bourne bridge, a great location to explore after your services, too! More

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Dealer price agreed in advance. Fair offer on trade-in. Salesman was helpful, efficient, and friendly. Auto-buying experience was a pleasant one (Not a surprise to me, since I bought another vehicle there Salesman was helpful, efficient, and friendly. Auto-buying experience was a pleasant one (Not a surprise to me, since I bought another vehicle there a few years ago!)...and I would likely buy another there in the years ahead.... More

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I began searching for a used late model 4Runner in January 2010 over a couple of weeks and found one of several vehicles at Falmouth Toyota. There, I made contact with Tom Murphy who was polite, prof January 2010 over a couple of weeks and found one of several vehicles at Falmouth Toyota. There, I made contact with Tom Murphy who was polite, professional and informed when answering my questions about the vehicle. I especially appreciated the professional manner in which he communicated with me - answering questions promptly and not being peppered with a barrage of sales-oriented emails or phone calls upon first contact. My experience at Falmouth Toyota was refreshing in contrast to my experience with a dealer in Enfield, Connecticut from whom I received upwards of 8 self-praising emails in a week after a single contact/inquiry, one in which a salesperson went on about himself, his interests, his hobbies, how successful he was, his family - how his daughters are "expensive", implying that he needs a sale. I found this tactic very offensive and immediately ruled them out even though they had a vehicle I was interested in. After consideration of several factors, I decided to purchase a new 4Runner and began inquiring with several dealers in my area. Here in Maine, I ran into several dealers who didn't have the vehicle I wanted and gave me a time-frame of up to 4 weeks necessary to get it. I called another dealer in Topsham, ME seeking a price on the 2010 4Runner Limited I wanted so that I could get back to my finance representative that day. I called them on a Monday and didn't hear back from them until the following Friday. I was shocked, you'd think someone would be more motivated to sell a new car, especially in today's economy. So, I ended up back at Falmouth Toyota because of the dead-ends I was hitting in my area. Tom, again, was professional in communication and not a single time did he make me feel pressured about a purchase. He was able to locate the exact vehicle color & options that I wanted in a matter of hours, not days!! The price that we negotiated on the vehicle was very fair and for someone who has hated every past experience in purchasing a new car, I must admit, to my surprise, not only was this was my best experience ever, but Tom and his staff actually made it an enjoyable experience. Only after the final price was agreed upon, we realized we would have to take possession of the car outside Massachusetts to avoid a forfeiture of a portion of the sales tax due to a lower rate in Maine. Falmouth Toyota agreed to deliver the car across the Mass. border for no additional charge. Thanks! That was awesome! Falmouth Toyota has exceeded all of my expectations of new car dealers and have me convinced that the purchase of a new car actually can be a positive and rewarding experience. Special thanks to Tom Murphy, Amy Killoran and John O'Keefe for all of your assistance in making this a smooth and enjoyable process! More

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