Tom Murphy | Page 8

I have been leasing from Falmouth Toyota for a number of years. This is a wonderful dealership. From sales to service, everyone has always provided excellent customer service. I love my new Camry and Tom years. This is a wonderful dealership. From sales to service, everyone has always provided excellent customer service. I love my new Camry and Tom, John, Peter and David made the experience a real pleasure! Thanks! More

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Falmouth Toyota could not of been more pleasant to do business with. Tom, Amy and Ian went above and beyond! I would defiantly recommend them! business with. Tom, Amy and Ian went above and beyond! I would defiantly recommend them! More

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We bought a 2011 Toyota Venza from Falmouth Toyota believing it was AWD. The day after we bought it we received a call from the dealership telling us that they had made a mistake. The vehicle was no believing it was AWD. The day after we bought it we received a call from the dealership telling us that they had made a mistake. The vehicle was not AWD; it was front-wheel drive. We told them we really wanted AWD so they went to work to find exactly what we wanted, even driving to New Hampshire to get the exact color we wanted. We ended up leasing a gorgeous 2013 Venza for an incredible price. We so appreciated the integrity of this dealership in informing us of their mistake and we have told many people about our experience. We even wrote a letter to the sales department thanking them. We would highly recommend Falmouth Toyota to anyone! More

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My experience at Falmouth Toyota was exceptional. As as recent college grad with a new job and a long commute, I was looking for a reliable vehicle with better gas mileage. When I first went into Falmouth recent college grad with a new job and a long commute, I was looking for a reliable vehicle with better gas mileage. When I first went into Falmouth Toyota, I explained that I just wanted to become familiar with the inventory, but that I would not be purchasing a vehicle that day. Despite knowing that I was not going to be buying for quite some time, I was treated exceptionally. I was shown the inventory that was available. I had explained what I was looking for and the individual helping me showed me options that were in my price range without trying to up-sell me. When it came time to purchase the vehicle I had decided on a few months later, my experience was just as wonderful. I had never purchased a vehicle from a dealership before, so I was uncertain about the process. Each member of the Falmouth Toyota team that I worked with explained the process step by step with patience. It was wonderful to work with the people at Falmouth Toyota. My individual needs were really taken into consideration. The staff made my experience incredibly positive. When purchasing a vehicle in the future, I will certainly head right back to this dealership. I had a fantastic experience. Thanks Falmouth Toyota! More

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I've been with Falmouth Toyota since 2006 they've been FANTASTIC. I wouldn't use any other dealer. The service is second to NONE. they've been FANTASTIC. I wouldn't use any other dealer. The service is second to NONE. More

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We went to Falmouth Toyota for regular maintenance a week ago. Since 1992 we have purchased our cars from Falmouth Toyota and always go back to the dealership for service because of the expertise, knowledge ago. Since 1992 we have purchased our cars from Falmouth Toyota and always go back to the dealership for service because of the expertise, knowledge , friendliness and honesty of that department. This time,as our 2007 Prius was being serviced we were looking at a 2013 plug-in Prius - out of curiosity- not because we were thinking of buying a car. Ian Nixon took the time to show us all the features and chat with us.Still with no intention of buying a car we talked with Ian about cost, trade-in, and 0% financing...he took the time to process our thoughts and situation even though he knew we were not in the market to buy a new car. We went home and called Ian with additional questions regarding the plug-in Prius and its advantages and cost to run compared to a regular Prius. By this time we were thinking "new Car" after hearing about timing for an honest/excellent trade- in value and 0% interest ,terms and payments . Ian called the next day having done research to find answers to all our questions concluding that the plug-in was not the best choice for us in our geographic situation and travel needs. By then we were looking on line at their in-stock Priuses and Ian suggested one in particular- we went to see it and he showed us every feature highlighting familiar features to the 2007 explaining and demonstrating advantages of the added features in the 2013 model.Tom and Matt Murphy each came by during the course of our shopping with friendly conversation and inquiries -as well as confirmation that we were making a good choice for our needs. Tom Sr. came by and did so as well. Ian continued the process of our purchase with attention to detail, friendliness and efficiency. He guided us to Amy for the financing application process which Amy did with friendliness and efficiency .We were given a sheet of reminders( Re: Title & insurance etc) Back to Ian who said we could pick up that day or the next- we opted for the next. He took care of registry ,changing the plates , getting us in for our sticker going over features and technology and even set up our Bluetooth phone system. He encouraged us to call if we were in need of any refresher or had questions about any features. He was personable, friendly, knowledgeable and accessible and amazingly patient !!! It was an unexpected and wonderful experience buying our new car last week !! We highly recommend Falmouth Toyota and Ian Nixon! More

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I have been looking for a replacement work truck, and I thought I would have to buy used. I checked the internet and found used trucks, had worked with Falmouth before, so emailed them. They responded pr thought I would have to buy used. I checked the internet and found used trucks, had worked with Falmouth before, so emailed them. They responded promptly. Another dealer I emailed did not respond at all. We discussed the used truck they had which did not fit my needs, then discussed other options including waiting for the "right" used truck - then described the new options available. They worked with me to get exactly the configurations I needed, found a color I love (I wasn't fussy, but this is a great color), offered a good price and worked with me on financing options so I can make affordable payments at a good interest rate. They also offered a maintenance package - free everything for the first 2000 miles from any Toyota dealer in the country. I'm happy with my new truck, very happy with Falmouth Toyota, will buy my retirement vehicle from them if and when retirement is an option! More

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We were welcomed by everyone we came in contact with. Tom Murphy took us for several test rides and did not try to talk us into car in particular. He let us make up our own mind. When we called to say Tom Murphy took us for several test rides and did not try to talk us into car in particular. He let us make up our own mind. When we called to say that we wanted the Prius, he took care of all the details. John O'Keefe spent several hours with us teaching us how to use this unusual car. When there was a problem with the radio he had a brand new one installed on the spot so we did not have to come back another day. The person who handled the financial details was very helpful. I have had trouble getting in touch with John concerning a promise of new car mats. We have been playing phone tag for several days. More

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I found the car buying experience incredibly easy. The whole process was made easy by Tom and Ian, my confidence level with them meant that I didn't even take a test drive.The day I signed paperwork was t whole process was made easy by Tom and Ian, my confidence level with them meant that I didn't even take a test drive.The day I signed paperwork was the first day I viewed the car and I was totally impressed with what they have arranged for me.2 months later and I am very happy with my purchase, the car runs great. I would recommend them and the dealership to anyone who is even thinking of buying a car. The coverage warranty also gave great peace of mind.I intend to be a repeat customer. My next car will be a Falmouth Toyota car. More

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My husband and I have dealt with Falmouth Toyota for years and have been impressed. Tom Murphy is very helpful and is sincere in helping customers fill their needs. Recently I purchased a used Prius, years and have been impressed. Tom Murphy is very helpful and is sincere in helping customers fill their needs. Recently I purchased a used Prius, working with salesman John O'Keeffe. At no time did I ever feel pressured or witness sales antics typical of some dealerships. John was pleasant and took plenty of time showing me the many novel features of the car that I purchased. I would recommend Falmouth Toyota. More

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