Tom Pardo | Page 6

Burt Randall went out of his way to make sure we got the car we wanted and helped to make it fit within our budget. Everyone we met with was extremely pleasant and upbeat. Did not feel like your typical car we wanted and helped to make it fit within our budget. Everyone we met with was extremely pleasant and upbeat. Did not feel like your typical experience at a car dealership. Thank you! More

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We had a low pressure purchasing experience with Stephen King on a brand new Rav4 today. It was extremely refreshing to not be pushed by waves of managers. I would definitely recommend Phillips Toyota to King on a brand new Rav4 today. It was extremely refreshing to not be pushed by waves of managers. I would definitely recommend Phillips Toyota to buy a car! More

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Good place to buy a car. I received a wonderful car at a fair price. I recommend this dealership. I received a wonderful car at a fair price. I recommend this dealership. More

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We have purchased several new vehicles over the years and the process is typically dreadful. That was not the case at Phillips. Ryan King was kind and patient as we drove multiple models before ultimately the process is typically dreadful. That was not the case at Phillips. Ryan King was kind and patient as we drove multiple models before ultimately making a decision. This is the place to purchase a vehicle if you don't want a high pressure environment with multiple people trying to force you into a vehicle that very day. Thanks for a great experience! More

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They snatched defeat from the jaws of victory! I was pleased with my salesman and the dealership, until I wanted to cancel the warranty. I asked for a copy of the completed cancellation form be e I was pleased with my salesman and the dealership, until I wanted to cancel the warranty. I asked for a copy of the completed cancellation form be emailed to me. Two weeks later I’m still waiting after numerous emails and a few phone calls. I would never buy a car from them again, after this experience. I would certainly warn my friends to expect delays in the warranty cancellation process. It took two weeks to get someone at the warranty company to acknowledge the cancellation verbally. They are saying I’ll be waiting up to six more weeks to process the cancellation and send me a refund. If you need a warranty, please explore your options carefully. They had all the time in the world to sell me the warranty, but couldn’t find the time to scan and email me the completed cancellation form? What kind of place leaves a customer without proof of a transaction that costs thousands of dollars? Unbelievable ! More

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Had a great experience with my sales person Luis Loperena. He answered all of my questions and facilitated a seamless transaction. I really can’t say enough about how great he was at his job but a Loperena. He answered all of my questions and facilitated a seamless transaction. I really can’t say enough about how great he was at his job but also that he was patient and responsive above and beyond what is expected. I do think that the dealership should post their fees in their adds on carsforsale.com rather than posting A price and not including the dealer fee or electronic filing fee as required by Florida statute. The first i heard about these Fees was from the salesman when he sent me a text with an out the door price That is not what is what seems to be required by law in Florida. Otherwise, I would commend this dealership for the amazing people that work there including Tom who finalized our paperwork and the guys in the garage who balanced the tires when I noticed some vibration on the test drive and got the vehicle ready for me to take home. These were outstanding people who I would highly recommend. I’ll be back even though I felt that they should have listed their fees in the advertised price. Ultimately they did A lot of really important things right. I drove an hour and A half to get there and it was well worth the drive. BRAVO!!! More

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Max Castillo did a great job guiding my better half and I to find the perfect vehicle for us yesterday. I highly recommend Max if you are looking to purchase a new Toyota truck or car. I also recommend y to find the perfect vehicle for us yesterday. I highly recommend Max if you are looking to purchase a new Toyota truck or car. I also recommend you ask Max to work with Tom Pardo for financing your new purchase. Tom was great to work with! More

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Ryan King and Tom Pardo were the best in helping us with our situation. They were friendly and kind throughout the whole interaction. Thank you for understanding our needs. We will be using Philips Toyota i our situation. They were friendly and kind throughout the whole interaction. Thank you for understanding our needs. We will be using Philips Toyota in the future. More

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Super nice, super helpful, no pressure! Sam Thomas and Tom Pardo were great! For a first-time buyer they made the process comfortable and easy. Would definitely recommend! Tom Pardo were great! For a first-time buyer they made the process comfortable and easy. Would definitely recommend! More

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The experience was very pleasant thanks to your salesman A.J. Borgnis. The 2019 Toyota Avalon Limited Hybrid we purchased was in new car condition. A.J, was great in walking us through all the bells and wh A.J. Borgnis. The 2019 Toyota Avalon Limited Hybrid we purchased was in new car condition. A.J, was great in walking us through all the bells and whistles. More

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