Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Tom Phelan

Overview Reviews (154) Inventory (241)

Contact Me

View All Employees

< View All Employees

Tom Phelan

Tom Phelan | Page 5

General Sales Manager

Jack Phelan Dodge Chrysler Jeep Ram

5859 S La Grange Rd
Countryside, IL 60525

Contact Me

not yet
rated

154 Reviews

Overview Reviews (154) Inventory (241)

Dealership Experience

11 yrs, 10 mos

Industry Experience

14 yrs, 5 mos

Employee Video

not yet
rated

154 Reviews

Write a Review

Employees need five ratings within 24 months before we can calculate an average rating.

Contact Tom Phelan

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

154 Reviews of Tom Phelan

September 24, 2022

Dealership Rating

Employee Rating

Sue is amazing. Great experience overall. Found a car that fits my personality. Thank you. Great experience overall. Found a car that fits my personality. Thank you. More

by jose.serrano3613

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Sue CERVINI, Jorge Soria

Report | Print

September 15, 2022

Dealership Rating

Employee Rating

Good deal, friendly staff. 2nd purchase from this location. Would buy my next vehicle from here. 2nd purchase from this location. Would buy my next vehicle from here. More

by Fosterj169

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Sebastian Nowak, Daniel Villegas

Report | Print

Sep 17, 2022 -

Jack Phelan Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future :)

September 12, 2022

Dealership Rating

Employee Rating

She was truly a great saleswoman that was patiently accommodating and understanding of our needs accommodating and understanding of our needs More

by Lapoett

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Castellanos , Sue CERVINI, Yazan Shareef, Jorge Soria, Daniel Villegas

Report | Print

Sep 15, 2022 -

Jack Phelan Dodge Chrysler Jeep Ram responded

Thank you so much for sharing your experience with Jack Phelan CDJR . Our goal is 100% customer satisfaction, happy to hear your Sales rep Sue could provide you with that during your purchase! :)

Sep 19, 2022 -

Lapoett responded

Thanks

August 27, 2022

Dealership Rating

Employee Rating

My Salesman Jacob was AMAZING! ! Took his time and explained everything to me!! Loved my experience!! ! Took his time and explained everything to me!! Loved my experience!! More

by deannayurczak

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Castellanos , Jacob Kogut, Jorge Soria

Report | Print

Sep 03, 2022 -

Jack Phelan Dodge Chrysler Jeep Ram responded

Thank you so much for sharing your experience with Jack Phelan CDJR and Jacob. Our goal is 100% customer satisfaction I'm happy to hear we achieved that :)

August 23, 2022

Dealership Rating

Employee Rating

SIMPLY AMAZING. ..... Thank You . deserves more stars . I cant want to grow my business so i cant by more vans or trucks here ..... Thank You . deserves more stars . I cant want to grow my business so i cant by more vans or trucks here More

by Eventologychi

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Svet Valchev, Jonathan Castellanos , Jezabel Galvan, Sebastian Nowak, Reymundo Romero

Report | Print

Aug 25, 2022 -

Jack Phelan Dodge Chrysler Jeep Ram responded

We’re happy you had a fantastic time with us at Jack Phelan CDJR! Thanks for your trust, we’re thankful for amazing customers like you. We look forward to doing business again with you in the future :)

August 20, 2022

Dealership Rating

Employee Rating

Rolando and Jorge were amazing and went above and beyond to ensure I got what I needed and at an amazing deal. They have truly secured a customer for life. Thank you so much! to ensure I got what I needed and at an amazing deal. They have truly secured a customer for life. Thank you so much! More

by Donjadkins

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Castellanos , Rolando Perez, Jorge Soria

Report | Print

Aug 20, 2022 -

Jack Phelan Dodge Chrysler Jeep Ram responded

Hearing our team went "Above and beyond" is the best thing we could hope for! Thank you for choosing Jack Phelan CDJR in Countryside. We wish you many happy miles in your new vehicle. We look forward to serving you for many years to come!🎉

August 17, 2022

Dealership Rating

Rolando was attentive to my needs and was phenomenal during the process. A great experience! during the process. A great experience! More

by Jamesp29

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Rolando Perez, Jorge Soria

Report | Print

Aug 19, 2022 -

Jack Phelan Dodge Chrysler Jeep Ram responded

Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Jack Phelan CDJR!

July 29, 2022

Dealership Rating

Employee Rating

Sue is very nice the way she is talk , with respect , I’m grade her 100% . Thanks for everything you did. grade her 100% . Thanks for everything you did. More

by Jones Adjei

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Sue CERVINI

Report | Print

July 02, 2022

Dealership Rating

Employee Rating

Jezabel Galvan gave me a friendly and professional first experience at this dealership; her patience and help made it possible for me to conclude by me purchasing my Dodge Ram Promaster 3500 High roof 2021. experience at this dealership; her patience and help made it possible for me to conclude by me purchasing my Dodge Ram Promaster 3500 High roof 2021. Thank 😊 Super Lady & Keep up the good work 👏 STAY BLESSED! More

by SILVAIN MWAMBA

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Castellanos , Jezabel Galvan, Sebastian Nowak, Jorge Soria

Report | Print

June 23, 2022

Dealership Rating

Employee Rating

Sue went on for over an hour about how great she was and was always there for her customers. When we were sold a bad vehicle (needed a new engine) Sue was unhelpful, unresponsive and told me that since th was always there for her customers. When we were sold a bad vehicle (needed a new engine) Sue was unhelpful, unresponsive and told me that since there was a problem with the vehicle it was out of her hands. I would NOT recommend More

by Spunkiey137

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Rick Hiller, Adam Hiller , Fernando Adame, Sue CERVINI

Report | Print

Jul 08, 2022 -

Spunkiey137 responded

We were sold a vehicle with a bad engine. It supposedly passed all their inspections. After 30 miles of driving it (3 days) started to overheat and the check engine light came on. The dealership confirmed after several days of them being non responsive it needed a new engine. Sue was not helpful after her HOUR long speech during our purchase that she is ALWAYS there for her customers. I couldn't get anyone to return me calls. 2 weeks later and we are finally agreeing on them replacing the vehicle. But we are so very disappointed with Sue and her lack of care when we had a real problem.

Dealership Inventory (241 Vehicles)

2024 Ford Mustang | used

$30,396

2024 Ford Mustang

used

Race Red exterior

Automatic

Rear-wheel Drive

$30,396

View Vehicle Details

View Details

2026 Ram 2500 | new

$71,355

2026 Ram 2500

new

Granite Crystal Metallic Clearcoat exterior

Automatic

Four-wheel Drive

$71,355

View Vehicle Details

View Details

2018 Jeep Wrangler Unlimited | used

$27,001

2018 Jeep Wrangler Unlimited

used

Punkn Metallic Clearcoat exterior

Automatic

Four-wheel Drive

$27,001

View Vehicle Details

View Details

2026 Ram 1500 | new

$69,397

2026 Ram 1500

new

Granite exterior

Automatic

Four-wheel Drive

$69,397

View Vehicle Details

View Details

2026 Jeep Grand Cherokee | new

$53,865

2026 Jeep Grand Cherokee

new

Diamond Black Crystal Pearlcoat exterior

Automatic

Four-wheel Drive

$53,865

View Vehicle Details

View Details

2026 Jeep Cherokee | new

$41,085

2026 Jeep Cherokee

new

'41 exterior

Automatic

Four-wheel Drive

$41,085

View Vehicle Details

View Details

View All Inventory