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Tom Phelan

Overview Reviews (153) Inventory (204)

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Tom Phelan

Tom Phelan | Page 5

General Sales Manager

Jack Phelan Chrysler Dodge Jeep RAM

5859 S La Grange Rd
Countryside, IL 60525

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rated

153 Reviews

Overview Reviews (153) Inventory (204)

Dealership Experience

11 yrs, 8 mos

Industry Experience

14 yrs, 3 mos

Employee Video

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153 Reviews

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Employees need five ratings within 24 months before we can calculate an average rating.

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153 Reviews of Tom Phelan

September 15, 2022

Dealership Rating

Employee Rating

Good deal, friendly staff. 2nd purchase from this location. Would buy my next vehicle from here. 2nd purchase from this location. Would buy my next vehicle from here. More

by Fosterj169

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Sebastian Nowak, Daniel Villegas

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Sep 17, 2022 -

Jack Phelan Chrysler Dodge Jeep RAM responded

Thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future :)

September 12, 2022

Dealership Rating

Employee Rating

She was truly a great saleswoman that was patiently accommodating and understanding of our needs accommodating and understanding of our needs More

by Lapoett

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Castellanos , Sue CERVINI, Yazan Shareef, Jorge Soria, Daniel Villegas

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Sep 15, 2022 -

Jack Phelan Chrysler Dodge Jeep RAM responded

Thank you so much for sharing your experience with Jack Phelan CDJR . Our goal is 100% customer satisfaction, happy to hear your Sales rep Sue could provide you with that during your purchase! :)

Sep 19, 2022 -

Lapoett responded

Thanks

August 27, 2022

Dealership Rating

Employee Rating

My Salesman Jacob was AMAZING! ! Took his time and explained everything to me!! Loved my experience!! ! Took his time and explained everything to me!! Loved my experience!! More

by deannayurczak

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Castellanos , Jacob Kogut, Jorge Soria

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Sep 03, 2022 -

Jack Phelan Chrysler Dodge Jeep RAM responded

Thank you so much for sharing your experience with Jack Phelan CDJR and Jacob. Our goal is 100% customer satisfaction I'm happy to hear we achieved that :)

August 23, 2022

Dealership Rating

Employee Rating

SIMPLY AMAZING. ..... Thank You . deserves more stars . I cant want to grow my business so i cant by more vans or trucks here ..... Thank You . deserves more stars . I cant want to grow my business so i cant by more vans or trucks here More

by Eventologychi

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Svet Valchev, Jonathan Castellanos , Jezabel Galvan, Sebastian Nowak, Reymundo Romero

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Aug 25, 2022 -

Jack Phelan Chrysler Dodge Jeep RAM responded

We’re happy you had a fantastic time with us at Jack Phelan CDJR! Thanks for your trust, we’re thankful for amazing customers like you. We look forward to doing business again with you in the future :)

August 20, 2022

Dealership Rating

Employee Rating

Rolando and Jorge were amazing and went above and beyond to ensure I got what I needed and at an amazing deal. They have truly secured a customer for life. Thank you so much! to ensure I got what I needed and at an amazing deal. They have truly secured a customer for life. Thank you so much! More

by Donjadkins

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Castellanos , Rolando Perez, Jorge Soria

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Aug 20, 2022 -

Jack Phelan Chrysler Dodge Jeep RAM responded

Hearing our team went "Above and beyond" is the best thing we could hope for! Thank you for choosing Jack Phelan CDJR in Countryside. We wish you many happy miles in your new vehicle. We look forward to serving you for many years to come!🎉

August 17, 2022

Dealership Rating

Rolando was attentive to my needs and was phenomenal during the process. A great experience! during the process. A great experience! More

by Jamesp29

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Rolando Perez, Jorge Soria

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Aug 19, 2022 -

Jack Phelan Chrysler Dodge Jeep RAM responded

Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Jack Phelan CDJR!

July 29, 2022

Dealership Rating

Employee Rating

Sue is very nice the way she is talk , with respect , I’m grade her 100% . Thanks for everything you did. grade her 100% . Thanks for everything you did. More

by Jones Adjei

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Sue CERVINI

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July 02, 2022

Dealership Rating

Employee Rating

Jezabel Galvan gave me a friendly and professional first experience at this dealership; her patience and help made it possible for me to conclude by me purchasing my Dodge Ram Promaster 3500 High roof 2021. experience at this dealership; her patience and help made it possible for me to conclude by me purchasing my Dodge Ram Promaster 3500 High roof 2021. Thank 😊 Super Lady & Keep up the good work 👏 STAY BLESSED! More

by SILVAIN MWAMBA

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Castellanos , Jezabel Galvan, Sebastian Nowak, Jorge Soria

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June 23, 2022

Dealership Rating

Employee Rating

Sue went on for over an hour about how great she was and was always there for her customers. When we were sold a bad vehicle (needed a new engine) Sue was unhelpful, unresponsive and told me that since th was always there for her customers. When we were sold a bad vehicle (needed a new engine) Sue was unhelpful, unresponsive and told me that since there was a problem with the vehicle it was out of her hands. I would NOT recommend More

by Spunkiey137

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Rick Hiller, Adam Hiller , Fernando Adame, Sue CERVINI

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Jul 08, 2022 -

Spunkiey137 responded

We were sold a vehicle with a bad engine. It supposedly passed all their inspections. After 30 miles of driving it (3 days) started to overheat and the check engine light came on. The dealership confirmed after several days of them being non responsive it needed a new engine. Sue was not helpful after her HOUR long speech during our purchase that she is ALWAYS there for her customers. I couldn't get anyone to return me calls. 2 weeks later and we are finally agreeing on them replacing the vehicle. But we are so very disappointed with Sue and her lack of care when we had a real problem.

June 16, 2022

Dealership Rating

Employee Rating

I purchased a 2021 Ram 1500 that had many issues. They had ordered me a new truck and help make the transition smooth. They had ordered me a new truck and help make the transition smooth. More

by johnjkasper

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Castellanos , Jezabel Galvan

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