Tom Phelan
Tom Phelan at Jack Phelan Chrysler Dodge Jeep RAM

Tom Phelan | Page 8

General Sales Manager

Jack Phelan Chrysler Dodge Jeep RAM

5859 S La Grange Rd
Countryside, IL 60525

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153 Reviews

Dealership Experience

11 yrs, 8 mos

Industry Experience

14 yrs, 3 mos

Employee Video

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153 Reviews

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153 Reviews of Tom Phelan

June 26, 2021

Dealership Rating
Employee Rating

Thank you so much for making it easy.Nice people to do business with. More

by lcadis2003
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Svet Valchev, Jonathan Castellanos , Michal Marzec Mr. Hollywood, Sebastian Nowak, Jorge Soria

June 24, 2021

Dealership Rating
Employee Rating

Jezabel was so helpful and explained everything. This is my first new car with this dealership and I’m going to tell my friends and family of my wonderful experience. More

by Reese
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jezabel Galvan, Sebastian Nowak

June 18, 2021

Dealership Rating
Employee Rating

Tom Phelan is the worst person you can deal with , cheats me out of $400 and my vehicle after 2 months is still not registered in my name, He wont return calls , but that matches his staff His other manager More

by SMARTMENMIKE
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jonathan Castellanos , Michal Marzec Mr. Hollywood, Sebastian Nowak, Jorge Soria

Jun 18, 2021

Jack Phelan Chrysler Dodge Jeep RAM responded

Dear Michael, We understand your frustration. Unfortunately the delay in the titling and registration of vehicles in certain states is beyond our control. As mentioned in several conversations, Tom and Jonathan have had with you, we have submitted everything on our end. We have been communicating with you throughout the process and informed you that this is not up to us as this point. Again, we understand your frustration but we are not the cause of it. Sincerely, Management

Jun 18, 2021

SMARTMENMIKE responded

You have not refunded the over charges on sales taxes on the rebate, you have not reimbursed me the fees I had to pay to get the forms. Its been 6 weeks. I don't think your responce are satisfactory. When I was wanting to buy , you guys are calling and on top of things, but once I became a customer you dont seem to care? I cannot get management to even call me back. If you do care overnight me a check today for the 450.00 you owe me back.

June 14, 2021

Dealership Rating
Employee Rating

Ruben has great customer service and helped me obtain a car at great budget. I would recommend Ruben to my friends and family come see him More

by jaysworld10
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Castellanos , Ruben Mendoza, Jorge Soria

June 10, 2021

Dealership Rating
Employee Rating

Jezabel made sure I had an amazing experience purchasing my vehicle! She was super friendly and knowledgeable! Always kept in touch with me! Tom and Jorge were very nice as well! I love this team! Will defi More

by Magdalena
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jezabel Galvan, Jorge Rios, Jorge Soria

May 29, 2021

Dealership Rating
Employee Rating

Jezabel and Sebastian was extremely helpful from beginning to end with my car purchase today. They went above and beyond to help me find the perfect jeep. I would recommend anyone to come here and p More

by Reddingsangel31
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Castellanos , Jezabel Galvan, Sebastian Nowak

May 28, 2021

Dealership Rating
Employee Rating

Jorge Rios has been responsive and attentive with communication throughout our purchasing experience. He kept us informed of each step of the purchasing process. Very pleasant to work with. More

by mmarkham
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Castellanos , Jorge Rios, Jorge Soria

May 27, 2021

Dealership Rating
Employee Rating

Excellent sales representative. Pleasure to deal with. Great deal. Sales person was well informed about vehicle he was selling. Kind and polite. Also clean and dressed like a salesman should be dressed. More

by Rudolfo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jacob Kogut, Sebastian Nowak

May 26, 2021

Dealership Rating
Employee Rating

A Wonderful experience! Jorge was very honest and up front and worked well with us. Everyone is friendly and made the car buying experience easy More

by Sammaher22
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorge Rios, Jorge Soria

April 09, 2021

Dealership Rating
Employee Rating

Jorge was really helpful and nice through the process of buying a car. He’s also bilingual which was very convenient for us, he’s great More

by Diana_santoyo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorge Rios

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