Tom Rodriguez
Tom Rodriguez at Larry H. Miller Chrysler Jeep Dodge Ram Surprise
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Tom Rodriguez | Page 3

Service Advisor

Larry H. Miller Chrysler Jeep Dodge Ram Surprise

13165 North Autoshow Ave.
Surprise, AZ 85388

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4.0
67 Reviews
4.0

67 Reviews

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67 Reviews of Tom Rodriguez

February 19, 2024

Dealership Rating
Employee Rating

Quick and easy appointment set up and drop off. Vehicle was in and out, no delays. More

by buddy.rogers1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 16, 2024

Dealership Rating
Employee Rating

Time was much better than expected. Ride home was great because I didn't have to wait long. The recommended service was a bit too pricey for my budget. I turned down the service offe More

by Daveallwine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 15, 2024

Dealership Rating
Employee Rating

My vehicle has been with you since Nov 1, 2023 and today is Feb 15, 2024... That is 3 1/2 months!!!! I have not heard from anyone in 3 weeks!!!! I've been told numerous times, "it will be ready next week... More

by Abigail R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 15, 2024

Abigail R responded

Where's my Jeep?

February 14, 2024

Dealership Rating
Employee Rating

Great service completed in a timely matter! Identified other issues during scan which was appreciated More

by Ericpmsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 04, 2024

Dealership Rating
Employee Rating

I brought my car in for repairs, due to a recall notice I received. The vehicle was repaired in the time frame I was given.The staff especially Tom Rodriguez was very courteous and professional. Highly reco More

by Willzorro1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 31, 2024

Dealership Rating
Employee Rating

Tom Rodriguez was very helpful and kind. Work was performed perfectly and I have my truck back. Runs great. Thx. Tom and Larry Miller! More

by riwalp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 24, 2024

Dealership Rating
Employee Rating

The first time I took my Ram in they kept it several days and never even looked at it. The send time was much better. Tom is an excellent service advisor More

by Gdfitz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 19, 2024

Dealership Rating
Employee Rating

excellent servise Tom Rodriguez explained everything in a way that could be understood making it easy fro me Thank you Tom More

by ghudso1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 18, 2024

Dealership Rating
Employee Rating

The estimated cost was way short of what it really cost. Highly disappointed. I will not return or recommend this dealership. I also own a VW Passat and take it to Linders VW in on Bell I always get an accu More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 19, 2024

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

John, I'm sorry to hear that your service experience did not meet your expectations regarding the estimated cost. Transparency is crucial to us, and we strive to provide accurate quotes to our customers. I'm here to review the details of your service and ensure that all charges are clearly communicated and justified. Please reach out to me directly so we can address any discrepancies and restore your confidence in our pricing practices. - Jesus Garate, General Manager, (623) 537-5000

January 16, 2024

Dealership Rating
Employee Rating

Been a customer for years. All in all have had a very positive relationship. My experience has been service only. Advisors and worked performed has been satisfactory. More

by Youngergpy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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