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Tom Urbina
277 Reviews
Industry Experience
27 yrs, 10 mos
277 Reviews of Tom Urbina
April 08, 2018
Great Customer Service I have once again received excellent customer service at Arrowhead Honda. It is what I expect, and it is what I always receive. Thank you. I have once again received excellent customer service at Arrowhead Honda. It is what I expect, and it is what I always receive. Thank you. More
by Prestanski
April 01, 2018
Tom Urbina has always taken very good care of me. He's aweso He explains everything and all my options thoroughly. I've been going to him for years and will continue going to him. He's even provided me a rental He explains everything and all my options thoroughly. I've been going to him for years and will continue going to him. He's even provided me a rental car numerous times, which has been very helpful. More
by Eric Martinez
March 30, 2018
Professional auto service Tom Urbina has been my service manager from the beginning. Always professional. Never have I had a problem with the service department. The entire t a Tom Urbina has been my service manager from the beginning. Always professional. Never have I had a problem with the service department. The entire t a.m. goes overboard to ensure I’m pleased. More
by Satisfied customer
March 30, 2018
Sales Person Nick C. He was great👍🏻👍🏻👍🏻👍🏻thanks again🤗very satisfied with his service. Nicholas very friendly, polite and keep our time waiting so interesting lol He was great👍🏻👍🏻👍🏻👍🏻thanks again🤗very satisfied with his service. Nicholas very friendly, polite and keep our time waiting so interesting lol 😂 I would come back to him on my next purchase. More
by Pteran80
Other Employees Tagged: Nicholas Cicala
March 29, 2018
55,000 mile check-up Everything was great. I had a short wait and Tom Urbina is always friendly and efficient. My '03 Honda should last forever much to my delight. Everything was great. I had a short wait and Tom Urbina is always friendly and efficient. My '03 Honda should last forever much to my delight. More
by Honda Accord
March 26, 2018
Excellent Service at 100,000 miles Tom Urbina was able to move my van quickly through its 100,000 maintenance and accommodate some special needs at the same time. In addition to the ma Tom Urbina was able to move my van quickly through its 100,000 maintenance and accommodate some special needs at the same time. In addition to the maintenance, he was able to coordinate a replacement of the windshield through Safelite. He kept me apprised of the progress with several phone calls until the service was complete. We have had all Honda vehicles for many years appreciate such excellent service. More
by LarKar08
March 23, 2018
Fantastic! The Service Dept. guys are wonderful: Steve Bullock, Tom Urbina , Brandon Whitaker & Kevin Proo, and so are the Parts Dept. guys. You are never given The Service Dept. guys are wonderful: Steve Bullock, Tom Urbina , Brandon Whitaker & Kevin Proo, and so are the Parts Dept. guys. You are never given a "hard sell" for services. Explanations are given in a clear manner, recommendations given for necessary repairs/ services, etc. The Saturday hours for minor repairs/ oil changes is great. Love the shuttle service.. I have used the shuttle service to take me to and from work- so I did not have to take time off to have my car serviced. I have been a customer for the last 18 years. Highly recommend!! More
by LadyPhoenix76
Other Employees Tagged: Steve Bullock , Kevin Proo, Brandon Whitaker
March 23, 2018
Fantastic service and very honest We have always taken our van to Arrow head Honda for service and will continue to. They provide great service and only charge for services when they a We have always taken our van to Arrow head Honda for service and will continue to. They provide great service and only charge for services when they are actually needed. More
by bfocht
March 20, 2018
Great service Fast and efficient. Services that were required and those that were recommended were explained well and performed quickly. Courtesy shuttle was quic Fast and efficient. Services that were required and those that were recommended were explained well and performed quickly. Courtesy shuttle was quick and efficient also. An overall great experience. More
by MyAccord
March 18, 2018
Love Arrowhead Honda! Service center is always helpful, prompt, personable and thorough! I can always count on a timely turnaround. Things are always explained to me in det Service center is always helpful, prompt, personable and thorough! I can always count on a timely turnaround. Things are always explained to me in detail. More
by Love Honda!
