My service manager Tom Urbina once again exceeded all my
expectations for having my Honda Accord Serviced. Tom was professional in answering all my questions. I always leave with a smile—like visiting famil
expectations for having my Honda Accord Serviced. Tom was professional in answering all my questions. I always leave with a smile—like visiting family.
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by Satisfied customer
Nov 11, 2019 -
Arrowhead Honda responded
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
If you have any questions or concern in the future, please feel free to contact me.
Raquel Perez
rperez@arrowheadhonda.com
CRM
623-815-2083
Honda
I always have a great experience at Honda, especially when I am assisted by Tom Urbina. My family and I have been dealing with Tom for many years and
I always have a great experience at Honda, especially when I am assisted by Tom Urbina. My family and I have been dealing with Tom for many years and keep coming back, just because of his excellent service and professionalism.
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by Jay Schade
Nov 05, 2019 -
Arrowhead Honda responded
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
If you have any questions or concern in the future, please feel free to contact me.
Raquel Perez
rperez@arrowheadhonda.com
CRM
623-815-2083
Excellent Service Department
Tom Urbina (whom i always have worked with the last 5 years in service department) along with his team are always professional and respectful. i have
Tom Urbina (whom i always have worked with the last 5 years in service department) along with his team are always professional and respectful. i have been very satisfiedwith the relationship built over those years with this team and the trust established with having my vehicle being serviced here. very highly recommended
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by visualmog
Other Employees Tagged:
Brandon Whitaker
Nov 05, 2019 -
Arrowhead Honda responded
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
If you have any questions or concern in the future, please feel free to contact me.
Raquel Perez
rperez@arrowheadhonda.com
CRM
623-815-2083
Always great service.
I dropped my vehicle off the night before for scheduled service. I had a call by 8:15 am the next day that my vehicle was ready! Tom is always great t
I dropped my vehicle off the night before for scheduled service. I had a call by 8:15 am the next day that my vehicle was ready! Tom is always great to work with and only recommends service or repairs that are necessary. I trust what he tells me.
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by RockinSG
Oct 24, 2019 -
Arrowhead Honda responded
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
If you have any questions or concern in the future, please feel free to contact me.
Raquel Perez
rperez@arrowheadhonda.com
CRM
623-815-2083
Getting the best service
Scheduled for oil change and tire rotation,, i was informed that air cleaner needed replacement, trsnsmission flush, and throttle body cleaning. Norm
Scheduled for oil change and tire rotation,, i was informed that air cleaner needed replacement, trsnsmission flush, and throttle body cleaning. Normally i would hsve bypassed the tranny flush and throttle body cleaning, but with 31,000 miles it seemed like a good idea. I can honestly say that my car seems to be a bit more responsive and shifts are barely noticeable. Sometimes what you think is another dealer profit ploy turns out to be good insurance for a vehicle you have come to enjoy rdriving.
I have owned nothing but Hondas since 1983 or 36 years, i have faith in Honda dealerships and service and look forward to a continued service relationship. Thank you Tom Urbina for your help and assistance making service a pleasent experiance.
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by Mr Bill
Oct 24, 2019 -
Arrowhead Honda responded
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
If you have any questions or concern in the future, please feel free to contact me.
Raquel Perez
rperez@arrowheadhonda.com
CRM
623-815-2083
Service
When I deal with Tom Urbina I can count on everything I need being taken care of in a timely manner. I have not been disappointed. Thank you Tom and A
When I deal with Tom Urbina I can count on everything I need being taken care of in a timely manner. I have not been disappointed. Thank you Tom and Arrowhead Honda.
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by Gary
Oct 21, 2019 -
Arrowhead Honda responded
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
If you have any questions or concern in the future, please feel free to contact me.
Raquel Perez
rperez@arrowheadhonda.com
CRM
623-815-2083
Service department visit
My visit to the service department was nothing but excellent. Arrived he took my car in service as promised within the timeframe stated. Again all I c
My visit to the service department was nothing but excellent. Arrived he took my car in service as promised within the timeframe stated. Again all I can say was excellent service.
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by Chris
Oct 21, 2019 -
Arrowhead Honda responded
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
If you have any questions or concern in the future, please feel free to contact me.
Raquel Perez
rperez@arrowheadhonda.com
CRM
623-815-2083
routine service with additional periodic items
Service is typically completed same day. Additional recommendations are advised and never pushed upon me. Call Tom Urbina for great service at a fai
Service is typically completed same day. Additional recommendations are advised and never pushed upon me. Call Tom Urbina for great service at a fair price.
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by cm
Oct 11, 2019 -
Arrowhead Honda responded
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
If you have any questions or concern in the future, please feel free to contact me.
Raquel Perez
rperez@arrowheadhonda.com
CRM
623-815-2083
Like always. Excellent service received from The
specialist Tom . Fast service .
Not
Too much time waiting. The waiting room so nice and clean. Thank you.
specialist Tom . Fast service .
Not
Too much time waiting. The waiting room so nice and clean. Thank you.
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by Lacapulla
Oct 11, 2019 -
Arrowhead Honda responded
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
If you have any questions or concern in the future, please feel free to contact me.
Raquel Perez
rperez@arrowheadhonda.com
CRM
623-815-2083
Easy to talk with, honest, prompt, no pressure and
knowledgeable. Working with Tom is another feel good reason to owning a Honda. Tom made me feel like family.
knowledgeable. Working with Tom is another feel good reason to owning a Honda. Tom made me feel like family.
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by Cjpro
Oct 11, 2019 -
Arrowhead Honda responded
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
If you have any questions or concern in the future, please feel free to contact me.
Raquel Perez
rperez@arrowheadhonda.com
CRM
623-815-2083
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27 yrs, 10 mos
