Tom Vick
Tom Vick at South Oak Jeep Dodge Ram Chrysler

Tom Vick | Page 7

Service Advisor

South Oak Jeep Dodge Ram Chrysler

4550 W. Lincoln Hwy
Matteson, IL 60443

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91 Reviews
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91 Reviews

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91 Reviews of Tom Vick

January 18, 2019

Dealership Rating
Employee Rating

SOUTH OAK ROCKS SOUTH OAK TREATS YOU LIKE FAMILY AND GOES WAY BEYOND ALL EXPECTATIONS IN PROVIDING AMAZING SERVICE, KEEP UP THE GREAT WORK. TOM VICK YOU ROCK, More

by echevaj1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Jeffries , Alexis Martinez

Jan 18, 2019

South Oak Jeep Dodge Ram Chrysler responded

Thanks so much!

January 16, 2019

Dealership Rating
Employee Rating

Team work I can say this facility has a great team of Service Advisors and staff . They get the job down & keeps you informed . They also do great work , you ca More

by msutton007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 17, 2019

South Oak Jeep Dodge Ram Chrysler responded

Thanks so much! We appreciate the great feedback!

January 16, 2019

Dealership Rating
Employee Rating

I love Tom ! He always takes great care of me! Excellent customer service from Tom! I wish I had more lighting in the car but that would be my only complaint. I would recommend to anyone! More

by SIMONEMCDONALD281
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 17, 2019

South Oak Jeep Dodge Ram Chrysler responded

Thanks so much! We appreciate the great feedback!

January 14, 2019

Dealership Rating
Employee Rating

Not thrilled Took my car in for an emissions light. They reprogrammed the computer, made me wait 3 hours, charged $140 and told me it was good to go. 3 days later More

by Jeepster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jonathan Jeffries , Jamie Benck, Joe Bennish, Matt Ganser, Alexis Martinez, Rich Pitlock, Not sure who I worked with, but there is no option to leave the employee field blank

Jan 14, 2019

South Oak Jeep Dodge Ram Chrysler responded

Thank you for the feedback. There are several steps to diagnosing a check engine light, we performed a few basic tests and after the reset, your vehicle passed them all. The next step is to clear the code and road test a few miles to see if the light comes back on, if this does not happen then the condition required to set to code is not occurring at this time, so we returned the vehicle. Unfortunately, sometimes it takes a bit longer for the issue to reappear. Please call our service department and ask for Amy. Tell her that your review name. We can set you up with a loaner if it will your next visit will necessitate a lengthy evaluation process.

January 11, 2019

Dealership Rating
Employee Rating

Always does a great job Each time that I return to South oak I receive prompt and courteous service. This dealership provides personal and friendly service to it's customers. More

by michelletsdl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 14, 2019

South Oak Jeep Dodge Ram Chrysler responded

Thanks Michelle!

January 11, 2019

Dealership Rating
Employee Rating

Great service Tom met me with an friendly greattng as soon as I arrived and inquired as to the reason for my visit, which was an oil change. He then proceeded to More

by Bsly1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 14, 2019

South Oak Jeep Dodge Ram Chrysler responded

Thanks so much!

January 11, 2019

Dealership Rating
Employee Rating

Service Center Experience The waiting area was clean with drinks, vending machines and a television. The service workers was helpful. Everything was done in an efficent and t More

by lwhite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Jeffries , Jamie Benck, Joe Bennish, Nicole Fisher, Matt Ganser, Amy Henderson, Alexis Martinez, Jeanelle Nixon

Jan 14, 2019

South Oak Jeep Dodge Ram Chrysler responded

Thanks for the great feedback!

January 10, 2019

Dealership Rating
Employee Rating

Service Center I went into the service center at South Oak to get an oil change, everything was great. I would recommend it, I will be returning here again. More

by salecki.j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Ganser

Jan 14, 2019

South Oak Jeep Dodge Ram Chrysler responded

Thanks so much Salecki!

January 10, 2019

Dealership Rating
Employee Rating

My Day at South Oak Dodge Chrysler Jeep Service was great l, but the wait time was longer than usual. I got to the dealership at 11:15 am appt was for 11:30am and I didn’t leave until 2:00 p More

by gail.simmons54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Jeffries , Jamie Benck, Joe Bennish, Matt Ganser, Alexis Martinez, Rich Pitlock

Jan 14, 2019

South Oak Jeep Dodge Ram Chrysler responded

Thanks so much Gail! We appreciate your patience on a busy day!

January 09, 2019

Dealership Rating
Employee Rating

Great service Thanks to Tom for taking care of my recall and great service. I would definitely recommend using south oak dodge for any future needs I have. More

by Msmyth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 14, 2019

South Oak Jeep Dodge Ram Chrysler responded

Thanks for the great feedback!

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