Tom Vick | Page 6

People were very efficent n helpful. Had a car to get me to. Friendly, efficent, had a car to drive to and from work. Thought the service person was on the call with everything, and mechanic was very friendly an Friendly, efficent, had a car to drive to and from work. Thought the service person was on the call with everything, and mechanic was very friendly and nice 2 More

by Marciazoso Verified Customer Verified Customer

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Effective Considerate to my needs, dashboard flashing, 2 drivers, two separate jobs, same vehicle... needed solution fast! Brought car in, quick look - not sure Considerate to my needs, dashboard flashing, 2 drivers, two separate jobs, same vehicle... needed solution fast! Brought car in, quick look - not sure if alternator or battery-? Battery! Easy solution! Able to replace immediately! Hurray! Thank you! So far so good! More

by read2day2 Verified Customer Verified Customer

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Oil change I just came for an oil change. Tom was very professional an knowledgeable. He suggested that I get a few minor things done. Over all he was pleasant I just came for an oil change. Tom was very professional an knowledgeable. He suggested that I get a few minor things done. Over all he was pleasant More

by aniya727 Verified Customer Verified Customer

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Loved it Excellent service, speedy, everyone made sure I was comfortable and made aware of everything that was going on. I was in and out within a couple of ho Excellent service, speedy, everyone made sure I was comfortable and made aware of everything that was going on. I was in and out within a couple of hours More

by Mayhem01 Verified Customer Verified Customer

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My experience was great. The service rep addressed all my issues, my problems were taken care of and everyone was very friendly and helpful. I also enjoyed watching the movie The service rep addressed all my issues, my problems were taken care of and everyone was very friendly and helpful. I also enjoyed watching the movies in the waiting area. More

by Djchico07 Verified Customer Verified Customer

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Good service I had a real good experience with the service dept. I really appreciate the fact that I didn't have to wait too long, and enjoyed the hospitality and I had a real good experience with the service dept. I really appreciate the fact that I didn't have to wait too long, and enjoyed the hospitality and the movie. More

by Booker Verified Customer Verified Customer

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Oil change low tire sensor and windshield wiper issue Drove for 35 minutes then engine light came on, Returned to dealership and had car checked out, I was told there were no issues it may be related to s Drove for 35 minutes then engine light came on, Returned to dealership and had car checked out, I was told there were no issues it may be related to sensor issues. I haven’t checked windshield wipers. More

by c.landfair Verified Customer Verified Customer

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Service department Service was quick and professional. Waiting area is comfortable and accommodating. Staff made you feel at home and explained everything about the serv Service was quick and professional. Waiting area is comfortable and accommodating. Staff made you feel at home and explained everything about the service I received. More

by JIM Verified Customer Verified Customer

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Excellent service The South Oak Dodge Service Team is Excellent. I would recommend other customers to come to South Oak Dodge. The team treats customers with respect. The South Oak Dodge Service Team is Excellent. I would recommend other customers to come to South Oak Dodge. The team treats customers with respect. More

by Sunshine Verified Customer Verified Customer

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Not satisfied with this last service performed . I've used this service center in the past for oil changes and tire rotations . I've also brought my Jeep Wrangler in now 2 x for water leaks coming fr I've used this service center in the past for oil changes and tire rotations . I've also brought my Jeep Wrangler in now 2 x for water leaks coming from freedom roof and front doors . The condition in which my jeep was delivered back to me had me very aggravated. This service was performed for water leaks and it took a week to get vehicle back partly due to technician having to take two days off so vehicle just sat there waiting . The night I picked up vehicle thenwindows were completely fogged up , Due to moisture in jeep. I found water on all 4 Rubber mats carpets were soaked front and back and rubber mats were left sitting on wet carpet. Seat belt was soaked as well. I was also charged for tire rotation when I had a free one coming . I ran vehicle for 1.5 hours that night to dry carpets and that didn't Resolve issue. I called service manager and he said I could bring it in the following week to have water extracted but at this point I needed to do something myself . By Sunday front carpets were frozen to the floor !! I attempted to take carpets out but couldn't unbolt seat to lift remaining carpet so I ended up ripping the carpet out .. I was that frustrated as I've had a moldy smell in carpets from last water leak in summer . I was also told this is common for jeep wranglers from dealership . I just can't believe this is acceptable or that jeep has never resolved this issue . I'm Very upset that they found this acceptable to deliver vehicle in this condition .service manager was willing to credit acct for tire rotation charge but I said just to add rotation to my service plan . More

by kciszek Verified Customer Verified Customer

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