Tom Vick | Page 8

Service The service experience I had with these two individuals has been great. They make sure they do their best to give you the best experience and are very The service experience I had with these two individuals has been great. They make sure they do their best to give you the best experience and are very understanding to your needs. More

by Shontaib Verified Customer Verified Customer

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Service The service was quick and efficient. The waiting area was clean and relaxing. I was kept informed about the wait time which was great!! I’ll return The service was quick and efficient. The waiting area was clean and relaxing. I was kept informed about the wait time which was great!! I’ll return. More

by JANICE4761 Verified Customer Verified Customer

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$265.00 to have the battery replaced I came in for an oil change, tire rotation and battery replacement, the oil change was prepaid and I had a $15.00 gift card for the $24.99 tire rotati I came in for an oil change, tire rotation and battery replacement, the oil change was prepaid and I had a $15.00 gift card for the $24.99 tire rotation and the battery. I ended up with a $685.43 bill. The 3 wheel lug nuts and and 1 wheel stud I can some what under stand even thou 5 hours labor @ $360.00 seemed a little high, I can live with that but 2 hours labor @ $140.00 to install a $125.00 battery is not acceptable. I know where the battery is mounted and I know the air filter housing and intake duct hose and PCV and gas tank vent hoses all come to gather at the air filter housing and is mounted above the battery but a mechanic with a good set of tools and air tool would have it replace in less then half the time More

by CBARKER3140 Verified Customer Verified Customer

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Qquality Service in Qualty Time They value your timeOn a busy Saturday afternoon, I receive full service hence: the term which you will receive the " Quality Service in Quality Time" They value your timeOn a busy Saturday afternoon, I receive full service hence: the term which you will receive the " Quality Service in Quality Time" More

by WP4u2 Verified Customer Verified Customer

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Amazing service I always get nothing but the best service from these guys. They always answer all my questions. They also let me know ahead of time what needs to be I always get nothing but the best service from these guys. They always answer all my questions. They also let me know ahead of time what needs to be done to my Jeep patriot (Grace). More

by stryczek1 Verified Customer Verified Customer

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courteous and professional people that work are very nice , helpful,and professional i would recommend oak dodge to anybody ,tom vick and alexis will answer all concerns with people that work are very nice , helpful,and professional i would recommend oak dodge to anybody ,tom vick and alexis will answer all concerns without hesitation More

by jalberts1 Verified Customer Verified Customer

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Thank you South Oak Jeep Easy to deal with, looked on line and found what I wanted and Jim Matt helped me get it. No pressure. Had side rails put on and that went well too. Easy to deal with, looked on line and found what I wanted and Jim Matt helped me get it. No pressure. Had side rails put on and that went well too. More

by RITACUPP Verified Customer Verified Customer

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Timely and efficient Tom Vick is great with explaining problems found by his team and cost. He and his team are very efficient timewise. Good at keeping my vehicle up to p Tom Vick is great with explaining problems found by his team and cost. He and his team are very efficient timewise. Good at keeping my vehicle up to par with service recommendations as needed. Gives me the impression that he cares. That is always appreciated by us customers. More

by Duwayne B Verified Customer Verified Customer

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Great service team respectful and hardworking, clean and wonderful waiting area. I think what would help is some donuts or healthy bars. They always keep y service team respectful and hardworking, clean and wonderful waiting area. I think what would help is some donuts or healthy bars. They always keep you updated on your vehicle . More

by steveabrownjr Verified Customer Verified Customer

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Lazy mechanics! I brought my Charger in for a 30,000 mile service. The day before my service, one tire was extremely low, 22psi while the others were normal, so I fil I brought my Charger in for a 30,000 mile service. The day before my service, one tire was extremely low, 22psi while the others were normal, so I filled it to 34psi. The next day is when I decided to go to South Oak Dodge for my service and figured they would tell me if something was wrong with that tire. I mentioned to the service guy, Tom, that one tire was low. My dash even showed the alert that one tire was now at 25 psi and was flashing yellow for it to be filled. I specifically ask if tire rotation was included and he said it was. So, the mechanics took the tire off, documents state they checked the thread depth, but didn’t see anything wrong with that tire.... However, you filled that specific tire with more air (38 psi) than the other 3 (34psi) when you returned it to me?!?! They could have at least told me I had a leak or a hole. I initially thought, maybe they didn’t see anything until the tire readings showed they filled it up with more air than the others. I bought my car from this dealership and they gave me problems then. Tried to give them another chance, nope..definitely won’t be back. More

by C 80 Verified Customer Verified Customer

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