Tom Zvon | Page 10

The Nicest Dearlership in the WORLD!!!! I have never met a group of people that were the friendliest and most accommodating like the Stamford Ford Lincoln team. I have been a customer for o I have never met a group of people that were the friendliest and most accommodating like the Stamford Ford Lincoln team. I have been a customer for over 10 years!!!! They truly value their customers and their superb customer service just keeps getting better! More

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NEW VEHICLE PURCHASE Tom and Marco were extremely helpful regarding our efforts to purchase a new vehicle. They both were very friendly and made process of purchasing a v Tom and Marco were extremely helpful regarding our efforts to purchase a new vehicle. They both were very friendly and made process of purchasing a vehicle enjoyable. Unfortunately, we did not purchase a new vehicle from Stamford Ford, but due to our experience we would most definitely recommend Stamford Ford to anyone wishing to purchase a vehicle. Lisa and Bill Baer More

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Excellent Dealership From Sales To Service To Management My wife and I bought a 2010 Ford Focus from Lena Spanuolo and had a great experience. We liked her professionalism and personality & leased a 2013 For My wife and I bought a 2010 Ford Focus from Lena Spanuolo and had a great experience. We liked her professionalism and personality & leased a 2013 Ford Fusion last August. More

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Great Dealorship I recently purchased a Ford Flex from Stamford Ford Lincoln. I was replacing a Flex that I purchased 4 years ago from the same dealership. I used the I recently purchased a Ford Flex from Stamford Ford Lincoln. I was replacing a Flex that I purchased 4 years ago from the same dealership. I used the same salesperson, Lena Spagnuolo. It was as efficient, professional and pleasant an experience as I experienced on my 2011 purchase, if not better. Lena is extremely experienced, organized, honest and helpful. The vehicle order and delivery as well as the execution of paperwork, was as easy as it gets. This is a first rate Ford dealership and I highly recommend it. More

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Best Dealer Experience Ever Over the years, I have owned Mercedes, Jaguar, VW, Land Rover, Cadillac, Volvo and Ford vehicles. I just experienced what I would consider to be my b Over the years, I have owned Mercedes, Jaguar, VW, Land Rover, Cadillac, Volvo and Ford vehicles. I just experienced what I would consider to be my best overall dealer experience ever. My wife and I stopped by the dealership to check out the Escape. Dominic Franchella greeted us warmly as we arrived, ascertained what we were looking for and promptly introduced us to Lena Spagnuolo who took the lead with us. Lena was simply brilliant - pleasant, fully knowledgable, straightforward and highly responsive throughout our experience from first meeting to close of transaction and send off from her and Tom Zvon. Gus Cournaris was also very helpful and Tony Siciliano was the total professional in pulling all of the financial arrangements together. A case history in how to do it right, from top to bottom. Well done. More

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#1 customer service...my foot! Where do I begin, on Wednesday August 20, 2014, I walked into to Stamford ford and was helped by a salesman Clay Morsey. I was interested in purchasi Where do I begin, on Wednesday August 20, 2014, I walked into to Stamford ford and was helped by a salesman Clay Morsey. I was interested in purchasing a 2014 expedtion el. While waiting over 20 mins for a price, I used the app truecar, and within 5 mins had quotes and certificates from 3 different dealers locally. The vehicle I was interested in had a MSRP on 61,500, Clay finally came back with the price of 59,500. I showed him my quotes from truecar the best was 55,400. (Keep in mind, this is a 2014 left over, as the 2015's are now available for order). Clay introduced me to the sales manager named Tom. Tom explained to me that they no longer use truecar but would honor their price to gain a customer because they are the "number 1 in customer service"! I made an appointment to come in the next day to get my car appraised and go on a test ride. Thursday came and I was unable to make it in to the dealership. I attempted to reach out to Clay, leaving him a voicemail, that never got returned, expressing my interest in the vehicle and letting him know to expect me on Saturday. Clay's day off was Friday. On Saturday, I walked into the dealership to find out that Clay never made it into work. I spoke with another salesman named Dan. I expressed my reason for coming and specifically asked to test ride that vehicle. I was advised to "sit tight", and he would pull up the vehicle for a test drive. After making a copy of my license, I sat patiently waiting for approx a half hour. Finally dan, drove up in a 2014 Lincoln navigator. I immediately expressed my concern and was told, "it's practically the same thing"! Then after waiting and addition 20 mins, he tried to push me into a regular expedition or shortie, not the one I was there to purchase, I expressed my concern and walked out of the dealership! Fast forward to Monday morning, August 25, 2014, I received a phone call from Clay, I advised him I was unable to talk but would call him back later. Immediately after I received a phone call from tom. I advised tom, that I was going to deal with his brother in law Dom (the owner of the company). Towards the end of my work day I received and email from Clay, apologizing for "my bad experience" and explaining to me that the vehicle we were looking at was swapped out with another dealer on Saturday. I expressed concern, that I was not notified of such happenings, given my complete waste of time coming in on Saturday. I told him if he returned my call on Thursday, I would of placed a deposited on the vehicle. I was upset knowing that after having me on the hook for that vehicle they would swap it without giving me a courtesy phone call or chance. I expressed my concerns to Clay, and advised him that a dealership that prides themselves in customer service, would be more attentive to their customers needs. I would of been ok with everything up until this point. I then received not one but two, condescending emails from Clay. I also reached out to the owner, Dom, who was extremely defensive. Stated that the reason his business is number one is cause he makes himself and his cell number available to customers. As a professional, I will never step foot in his dealership again, instead of being empathic to my needs as a customer, he immediately became defensive. I'm glad his cell number is available for disheartened customers after they have been wronged by his staff. That makes everything better! I'm giving this dealer one star, however they didn't even earn that from me! Buyer beware, it takes more than someone's cell phone number to know they truly value you and your business. I have since my experience read up on the "#1 customer service ford dealer" and there are many people whom have been treated poorly by Dom and his staff. Self entitlement is good for some but I pride my self on reputation, something Dom and his staff are lacking in my book!!! #1 in customer service...my foot!!! More

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Leasing our new Ford Focus We have been customers of Stamford Ford for over 50 years! We have always had excellent service! This year the service was even more excellent - act We have been customers of Stamford Ford for over 50 years! We have always had excellent service! This year the service was even more excellent - actually incredible! Tom Zvon, PJ UVA and Andres Cadena went over and above what we expected! Everything was explained carefully and the features of the car were demonstrated in an easily understandable manner! We could not have asked for more! We are due to replace our other lease in the spring and we will be getting another Fusion. They have a winning team there!!! Thanks, Ford friends! More

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Amazing! The staff at Stamford Ford are amazing! We had a wonderful experience and could not have asked for a better one. Juan worked with us to get both wh The staff at Stamford Ford are amazing! We had a wonderful experience and could not have asked for a better one. Juan worked with us to get both what we needed and wanted in the price range we could afford. The staff there truely personalized the experience. The customer service is unbeatable, we felt like part of their family! They went above and beyond and really care about you as a person. You are not just another customer! You will not be disappointed with Stamford Ford. More

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Sales We dealt with Barry Pasqualini during our purchasing process. Barry was great to work with. He was very helpful in trying to meet our needs for the ne We dealt with Barry Pasqualini during our purchasing process. Barry was great to work with. He was very helpful in trying to meet our needs for the new car. More

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Not So Happy Non Profit {Problem Fixed} We are Happy Now As of 9am on 6/11/14 Stamford Ford has taken the vehicle to be fixed, The gave us a Loaner Vehicle and have been very polite and helpful with resolvin As of 9am on 6/11/14 Stamford Ford has taken the vehicle to be fixed, The gave us a Loaner Vehicle and have been very polite and helpful with resolving this issue. We look forward to picking up our van on Friday with the scratches fixed as promised. The staff was e=very helpful, courteous and willing to resolve the problem. Thank You and we will update the review now... (Below is the original review) "Went to purchase a used 2008 Toyota Sienna for our Non Profit Organization, the price was fair. The sales guy PJ asked us to purchase a protection on the inside and outside of vehicle that would cover spills, sunburn, etc. We agreed to purchase the protection ONLY under the terms that the scratches that where on the side of the van be removed. PJ assured us that they would be taken out if we get the protection. So we purchased the car, but when we went to pick the van up the scratches where still on the van and "PJ wasn't available to talk" so the manager "Neil" came out and looked at the scratches and told us that the scratches where on the vehicle when we agreed to purchase, we explained that we were told they would be removed but he didnt want to hear it, plus it was late and they were closing. Being that it was a verbal contract we couldn't do much and we didnt want to argue and fight over it so we just left and we will never recommend this place to anyone. Very Disappointed." More

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