Tomas Gates | Page 5

I'm so thankful with Martin and all the Nissan Gates employees. Martin Quiñones help me to understand the best car deal for my needs!! He was very professional and knowledgeable!! I highly recommend h employees. Martin Quiñones help me to understand the best car deal for my needs!! He was very professional and knowledgeable!! I highly recommend him!! More

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I just purchased my 5th or 6th car from Gates. They have always been wonderful. In January I purchased a 2024 Nissan Pathfinder Rock Creek addition. My seatbelt warning light went on in Septem They have always been wonderful. In January I purchased a 2024 Nissan Pathfinder Rock Creek addition. My seatbelt warning light went on in September. I was the only one in the car. I called the dealership and spoke with Mr Rideout and he was extremely rude. I explained what was going on with the car and he said that the seatbelt light would go on even if there was a cell phone sitting on the seat, which seems dangerous in itself. He told me to go home and click all the seatbelts and shut the car off and turn it back on, to reset the error. and it would be fine He was uninterested in my concerns. I went home and clicked all the seatbelts and the light didn’t go off, so I called back told him I did what he asked and that I needed to make an appointment since the light was still on and asked if They had a rental I could borrow. In my Spam folder were a few messages from Nissan connect letting me know there was a problem with the seatbelt which could affect the airbags and was dangerous to drive. He was annoyed and said no there wasn’t a car I could use then he realized it was a brand new car that I have had for eight months so he said since it was still under warranty that I could use the rental and that I will need to make sure I have my license my insurance card and a credit card for anything that might be wrong with my car because it probably was a mouse that chewed a wire which I knew that did not happen. it was almost like he was aggravated that I bothered him with such nonsense. I took his mansplaining no problem, but I don’t understand why there was such an attitude when it was a safety issue and not something I was complaining about. I would not like to deal with him ever again maybe he was having a bad day or maybe he’s just that way as a person. Customer service is part of your job maybe some retraining would be helpful so that he can better serve the dealerships customers. Maybe he should stay behind the scenes and let the team in the front do what they do best awesome customer service. More

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This dealership was very informative before ever even asking about money. They truly care about making your life easier by getting you in a car. One that you love as well as can afford. asking about money. They truly care about making your life easier by getting you in a car. One that you love as well as can afford. More

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Excellent response times, friendly staff and organized. Treated like I’d been a long time customer Treated like I’d been a long time customer More

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Paul and nick were wondeful. The process was great explained everything in great detail great customer service. The process was great explained everything in great detail great customer service. More

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I can’t tell you how thankful I am that I had Martin to help me in my journey of purchasing a new vehicle. He made sure I test drove cars explained everything in detail and wanted to make sure I was purcha help me in my journey of purchasing a new vehicle. He made sure I test drove cars explained everything in detail and wanted to make sure I was purchasing something I loved. His service to help me find cheaper car insurance and explained all the paperwork in detail. Him and Thomas were excellent! In the future I will 100% be coming back and requesting him for any purchases. They went above and beyond for me. It didn’t feel like any pressure to buy his focus to make sure I was happy was his number one priority, I am very thankful. More

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My husband has purchased vehicles from Gates before, but this was my first direct experience with them. It was the best car buying experience I’ve ever had! J.P. was so patient and amazing at making sure I this was my first direct experience with them. It was the best car buying experience I’ve ever had! J.P. was so patient and amazing at making sure I felt comfortable with all my new Rogue had to offer. Thank you to the entire crew at Gates for making it truly enjoyable and pressure and stress free! More

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Best dealership hands down, best prices and customer service without a doubt. Easiest truck purchase I’ve ever had. Thanks again! service without a doubt. Easiest truck purchase I’ve ever had. Thanks again! More

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Great service, great company, great people. Love the new vehicle I bought the other day. Love the new vehicle I bought the other day. More

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GATES made entire the process a great experience. Ralph (sales) was his usual professional self and focused on ensuring I had the right car and deal that work for me. Ralph (sales) was his usual professional self and focused on ensuring I had the right car and deal that work for me. More

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