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Tommy Moser
Tommy Moser, Inventory Control Manager, Steve Landers Toyota NWA
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Tommy Moser

Inventory Control Manager

Steve Landers Toyota NWA

411 South Metro Parkway
Rogers, AR 72758

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Industry Experience

11 yrs, 8 mos

Languages Spoken

English English

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2 Reviews of Tommy Moser

August 31, 2018

Dealership Rating
Employee Rating
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Friendly and helpful"

- CDILLAHUNTY69 Verified Customer

Seth was very friendly and helpful. He let me know about a recall on my make and model i didn't know about and helped me set up an appointment for that.

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Recommend Dealer
Yes

June 12, 2018

Dealership Rating

"Where is the customer service?"

- GUADALUPE7949 Verified Customer

From upper management, sales persons, service guys, everyone need to have a clear honest smile on their faces, they walk looking up and don't look at the service customers straight to their eyes. Three upper management guys walked individually very close by me and never looked at me nor smiled. I felt like I was an invisible person who was JUST having a $514.00 service job done to help them get a bigger fatter performance bonus. Lead by example! Great leaders develope great followers. This rating is for the entire crew, not only to the service dept.

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Recommend Dealer
No
Jul 04, 2018

Steve Landers Toyota NWA responded

We are extremely sorry for the sitaution you experienced with the Sales and Service departments while in service. We advocate a friendly and conversational style here at Steve Landers Toyota NWA where the customers and associates interact throughout the day, getting to know one another on a first name basis. It makes it much more FUN to do service work or buy vehicles from us. We appreciate that you are spending your hard earned money with us, and we should accomodate you in every way possible. Please forgive us for the lapse in what we teach. As the old saying goes, "Lead By Example." We will use your constructive criticism to improve and impact employees and customers in a postiive manner with our outward smiles and appearances of friendliness. Thank you so much and I hope we can repair our relationship with you. Happy 4th of July!

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