Toni Hernandez | Page 2

The service here was really bad, my appointment was early in the morning 6:20, and they checked in my car at 7:15am after checked in a lot of cars before mine (and they came after me), they offered me the pa in the morning 6:20, and they checked in my car at 7:15am after checked in a lot of cars before mine (and they came after me), they offered me the package for the maintenance for next 2 years, I got that one and the guy was nice and helped me, I told him I need to work at 10 and I was mad about them tooking too long and the team still took a long time in my car maintenance, they gave my car out around 9:30 and when I was waiting for my car they told me they couldn't find it, they lost it and I had to wait another hour for my car to be found, I was really upset about it and I got my car back around 10:15am, the worst service, I didn't get no discount or nothing but just "sorry miss" after paid for other 4 maintenance, I didn't want those anymore or that wervice, it was really bad and I got late to work More

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30 minute wait to check in for my appointment. Toni was great and I appreciated his getting me an Uber even though it was a little beyond their mile limit. Part price was twice what he quoted whic Toni was great and I appreciated his getting me an Uber even though it was a little beyond their mile limit. Part price was twice what he quoted which was discouraging. Did I mention they charged $398 in labor to change the spark plugs? Even by dealership robbery that was brazen. Had low expectations for my visit and at least they didn’t go below that. More

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Left my car for service by 9 am Toni said maybe by 12:30 or 1 will be ready. Came back look for him didn’t found him texted, 15 min after I asked few employees said he was on lunch, 40 min after texted him or 1 will be ready. Came back look for him didn’t found him texted, 15 min after I asked few employees said he was on lunch, 40 min after texted him again never replied, went again to asked about him and this gentle man name Alejandro was so helpful he even took me to a different person and said if you need anything else plz let me knw he apologized for what Toni had done. A manager helped me was so quick my car was ready and Toni never replied. Came out my car was on the front and Alejandro and o other coworker was there and apologized again. Been more than 24 hrs. And now Toni send me this link to leave a review. So here you go. I would love to knw if I can leave a review for Alejandro. More

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I will recommend Gary he is very knowledgeable and helpful! Next time I go to car service, I will look for you! Thanks so much Gary. helpful! Next time I go to car service, I will look for you! Thanks so much Gary. More

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Excellent Excellent costumers service Excellent customer service and very professional Excellent customer service. And very professional and patient with the customers. service and very professional Excellent customer service. And very professional and patient with the customers. More

by GGEOIGLESIAS@YAHOO.COM Verified Customer Verified Customer

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Thank you so much for all your help! So happy with my service :) Love down town LA So happy with my service :) Love down town LA More

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Toni was the best! Great customer service, quick and easy and gave updates daily! Will definitely come back to see Toni every time Great customer service, quick and easy and gave updates daily! Will definitely come back to see Toni every time More

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Great customer service and was very helpful. Really liked his transparency and very communicative throughout the whole process. Really liked his transparency and very communicative throughout the whole process. More

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It’s always a pleasure to come to DTLA Toyota dealer. A shout out to Tony he’s the best A shout out to Tony he’s the best More

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Excelente atención, mi cita no aparecía en el sistema pero El no tubo ningún problema en atenderme. pero El no tubo ningún problema en atenderme. More

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