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Toni Hernandez
Toni Hernandez at Toyota of Downtown L.A.
Refer Me

Toni Hernandez | Page 2

Service Advisor

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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4.3
42 Reviews

Languages Spoken

English English

Spanish Spanish

4.3

42 Reviews

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42 Reviews of Toni Hernandez

June 01, 2023

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Employee Rating

Left my car for service by 9 am Toni said maybe by 12:30 or 1 will be ready. Came back look for him didn’t found him texted, 15 min after I asked few employees said he was on lunch, 40 min after texted him More

by Elsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alejandro Sanchez, Jamie lee

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Jun 05, 2023

Toyota of Downtown L.A. responded

Elsa, I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 23, 2023

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I will recommend Gary he is very knowledgeable and helpful! Next time I go to car service, I will look for you! Thanks so much Gary. More

by blanca1hurtado1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Kamoshida , Blanca Torres

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May 25, 2023

Toyota of Downtown L.A. responded

I cannot thank you enough for your wonderful review of Toyota of Downtown L.A. and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 16, 2023

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Employee Rating

Thank you so much for all your help! So happy with my service :) Love down town LA More

by Saldivarmirian93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Arroyo

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May 18, 2023

Toyota of Downtown L.A. responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 16, 2023

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Employee Rating

Excellent Excellent costumers service Excellent customer service and very professional Excellent customer service. And very professional and patient with the customers. More

by GGEOIGLESIAS@YAHOO.COM
Recommend Dealer
Yes

Other Employees Tagged: Toni Hernandez

Helpful 1
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May 18, 2023

Toyota of Downtown L.A. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

May 14, 2023

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Toni was the best! Great customer service, quick and easy and gave updates daily! Will definitely come back to see Toni every time More

by rjaturongpanich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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May 16, 2023

Toyota of Downtown L.A. responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 30, 2023

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Employee Rating

Great customer service and was very helpful. Really liked his transparency and very communicative throughout the whole process. More

by Jessica Aguilar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 02, 2023

Toyota of Downtown L.A. responded

Thank you so much for taking the time to let us know how happy you are with your experience, Jessica! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 25, 2023

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Employee Rating

It’s always a pleasure to come to DTLA Toyota dealer. A shout out to Tony he’s the best More

by Laguan_lianna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Apr 27, 2023

Toyota of Downtown L.A. responded

Thank you for this amazing review, Laguan! We really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 10, 2023

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Employee Rating

Excelente atención, mi cita no aparecía en el sistema pero El no tubo ningún problema en atenderme. More

by Patty07abby
Recommend Dealer
Yes
Helpful
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Apr 12, 2023

Toyota of Downtown L.A. responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sincerely, The Toyota of Downtown LA Team

April 07, 2023

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Employee Rating

Great experience as always. First time working with Toni and he was the best! Thank you Toni! More

by celida
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 11, 2023

Toyota of Downtown L.A. responded

Thank you for this amazing review, Celida! We really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 24, 2023

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Employee Rating

Received great service from Toni Hernandez. A pleasure working with him servicing my vehicle service. More

by Wrinkshop1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Mar 28, 2023

Toyota of Downtown L.A. responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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