Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Toni Hernandez
Toni Hernandez at Toyota of Downtown L.A.
Refer Me

Toni Hernandez | Page 3

Service Advisor

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

Contact Me
4.3
42 Reviews

Languages Spoken

English English

Spanish Spanish

4.3

42 Reviews

Write a Review

42 Reviews of Toni Hernandez

March 11, 2023

Dealership Rating
Employee Rating

Great service, the times I've been there with appointment of course it's been a fast service and the staff is friendly. So far good experience for me. More

by Rogel A .
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Mar 14, 2023

Toyota of Downtown L.A. responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 07, 2023

Dealership Rating
Employee Rating

Not a good costumer service the wait was ok they take there time but ok More

by A r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
Report | Print
Mar 09, 2023

Toyota of Downtown L.A. responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 25, 2023

Dealership Rating
Employee Rating

Efficient, courteous and attentive. Great customer service overall from beginning to end. Everyone was great. More

by Karina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Feb 28, 2023

Toyota of Downtown L.A. responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Toyota of Downtown LA Team

February 23, 2023

Dealership Rating
Employee Rating

Excelente servicio amabilidad y una buena atención al cliente y sin aser esperar. Mucho tiempo El. Servicio tiempo. Moderado 👍🏻. More

by Pacheco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Feb 27, 2023

Toyota of Downtown L.A. responded

Muchas gracias Pacheco, que tenga un día exelente! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

Feb 27, 2023

Pacheco responded

👍🏻

February 15, 2023

Dealership Rating
Employee Rating

I was well pleased with the customer service from the time I arrived to the time I left More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Feb 17, 2023

Toyota of Downtown L.A. responded

Thank you for this amazing review, Sharon! We really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 11, 2023

Dealership Rating
Employee Rating

Very quick service this time around. Toni was very helpful and detailed with his recommendations. Thank you Toni! More

by Maria Chavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Feb 14, 2023

Toyota of Downtown L.A. responded

Maria, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

January 15, 2023

Dealership Rating
Employee Rating

Service advisors are always friendly and helpful. My recent experience on 1/14/23 was actually really good this time. Service advisor Toni Hernandez was very friendly and helpful. Really appreciate h More

by egalvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Jan 18, 2023

Toyota of Downtown L.A. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

December 08, 2022

Dealership Rating
Employee Rating

Toyota Downtown LA is always awesome. Extremely courteous staff always concerned customer needs, time and comfort; quite articulate on details and customer service. More

by jomosa.mfa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maria Arroyo, Gary Kamoshida, Jonathan Lopez Camacho , Jose Francisco

Helpful
Report | Print
Dec 12, 2022

Toyota of Downtown L.A. responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Toyota of Downtown LA Team

December 07, 2022

Dealership Rating
Employee Rating

Can’t fix the problem after a year. Feeling disappointed , helpless. Hopefully I can find resolution More

by L.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
Report | Print
Dec 09, 2022

Toyota of Downtown L.A. responded

Thank you for taking the time to share your recent experience at Toyota of Downtown L.A.. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

November 22, 2022

Dealership Rating
Employee Rating

Toyota of Downtown LA is a good place to service you're vehicle and to but one. Always making it easy. More

by Orozcojairo18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Rivas

Helpful
Report | Print
Nov 28, 2022

Toyota of Downtown L.A. responded

Thank you for the awesome feedback! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

1
2
3
4
5

Dealership Inventory (290 Vehicles)

new 2023 Toyota Camry car
2023 Toyota Camry
new
Ice exterior
Automatic
FWD
Not Priced
View Details
used 2021 Toyota Tundra car, priced at $41,588
2021 Toyota Tundra
used
Cement exterior
Automatic
4WD
$41,588
View Details
used 2022 Dodge Charger car, priced at $31,588
2022 Dodge Charger
used
Torred Clearcoat exterior
Automatic
RWD
$31,588
View Details
used 2020 Toyota 4Runner car, priced at $32,989
2020 Toyota 4Runner
used
Midnight Black Metallic exterior
Automatic
4WD
$32,989
View Details
new 2024 Toyota Grand Highlander car
2024 Toyota Grand Highlander
new
Pearl exterior
Variable
FWD
Not Priced
View Details
used 2020 Volkswagen Golf GTI car, priced at $26,688
2020 Volkswagen Golf GTI
used
Pure White exterior
Manual
FWD
$26,688
View Details
View All Inventory