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Toni Hernandez
Toni Hernandez at Toyota of Downtown L.A.

Toni Hernandez | Page 4

Service Advisor

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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44 Reviews

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44 Reviews

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44 Reviews of Toni Hernandez

December 07, 2022

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Employee Rating

Can’t fix the problem after a year. Feeling disappointed , helpless. Hopefully I can find resolution More

by L.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 09, 2022

Toyota of Downtown L.A. responded

Thank you for taking the time to share your recent experience at Toyota of Downtown L.A.. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

November 22, 2022

Dealership Rating
Employee Rating

Toyota of Downtown LA is a good place to service you're vehicle and to but one. Always making it easy. More

by Orozcojairo18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Rivas

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Nov 28, 2022

Toyota of Downtown L.A. responded

Thank you for the awesome feedback! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

November 19, 2022

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Employee Rating

My first visit to the this location & my service was EXCELLENT. I will definitely be making this my home dealership to service my Toyota More

by Latoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Rivas

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Nov 22, 2022

Toyota of Downtown L.A. responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Toyota of Downtown LA Team

September 02, 2022

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Employee Rating

It was fast and better service this time compare to next time. Toni is very nice and shutter service helped a lot. More

by Tkhword11365
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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Sep 06, 2022

Toyota of Downtown L.A. responded

Thank you for taking the time to write about your experience with us! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 26, 2022

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Employee Rating

Outstanding experience at Toyota of DTLA service department. Work completed ahead of schedule and at a great price! Thanks to service advisor Toni Hernandez. More

by ac83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 28, 2022

Toyota of Downtown L.A. responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 03, 2022

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Employee Rating

Muy buena atención, con conciencia y amabilidad, sabe resolver las dudas que uno tiene y dan ayuda si ellos pueden More

by Marinaorantes2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Anaya, Danny Herrera Rios , Michael Briseno, John Castro

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Jun 07, 2022

Toyota of Downtown L.A. responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

December 18, 2021

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Employee Rating

Very helpful took their time and patience to get my car I was looking for. More

by Jamie Vega
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aman Abraham

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Dec 21, 2021

Toyota of Downtown L.A. responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Sincerely, David Shin - General Sales Manager - dshin@dtlamotors.com

November 18, 2021

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Employee Rating

Good job and good service and they help you and they pay you attention thank for u service More

by Josue
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Anaya, Danny Herrera Rios, Gary Kamoshida , Brandon Graham, Kenny Gutell, Richard Natividad, Roger Omine, Ricardo Rodriguez

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Nov 22, 2021

Toyota of Downtown L.A. responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, David Shin - General Sales Manager - dshin@dtlamotors.com

July 18, 2021

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Employee Rating

Helpful person very communicate helpfulness very respectful person good .service good place, on time great job was performed on my car good price on my repairs More

by vchuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jul 20, 2021

Toyota of Downtown L.A. responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 15, 2021

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Employee Rating

Everything was executed perfectly. Javier did everything he could to get me what i needed and Jason helped me with the payment and final paperwork. More

by JAKEONANDROID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Anaya , Francisco Alvarado, Richard Natividad, Ricardo Rodriguez, Javier (sales), Jason (finance)

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Apr 19, 2021

Toyota of Downtown L.A. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, David Shin - General Sales Manager - dshin@dtlamotors.com

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