Tony Deluca | Page 6

Best Salesperson Ever! Alex Schwimmer is so knowledgeable and patient. Financing (Tony DeLuca was awesome) went smoothly, no surprises. Whole experience was really great! Alex Schwimmer is so knowledgeable and patient. Financing (Tony DeLuca was awesome) went smoothly, no surprises. Whole experience was really great! Go here to buy a car! More

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Good experience Salesman was congenial to deal with and knowledgeable about the vehicle we were interested in. Tony DeLuca was very pleasant to work with. All in all Salesman was congenial to deal with and knowledgeable about the vehicle we were interested in. Tony DeLuca was very pleasant to work with. All in all a good experience. More

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Was Amazing until they dropped the ball! This is a updated review from my review before what I found out about Larry H. Miller Toyota is after you by the car from them the customer service st This is a updated review from my review before what I found out about Larry H. Miller Toyota is after you by the car from them the customer service stops there. I will have to say one thing John Barfield was awesome and was very professional, but Robert the original salesman was terrible to my wife and really dropped the ball on this one. Jay the general manager was a real piece of work to my wife also. So I drove out to Arizona from California to purchase this car because I got a really good internet price on the vehicle now the car was priced at 45000 the internet price which was the same price Autonation Toyota in vegas was selling it for. Robert worked the deal quickly and got everything approve by the time i left my work so that night i drove out there to get the car. You would think that me driving 500 miles to get this car they would of at least thrown in some all weather mats nothing was thrown in extra. But because I got a great deal I wasn't to upset even though my Toyota dealership out here always throws in the nets and weather mats with my deals but I didn't get this car from them because they did not have a highlander limited platinum for at least a month. Plus I don't think they could of beat this deal. So I had told Larry Miller Toyota that I had a lease return and that I was going to bring my car to them to turn in they said no problem. Now let me say this I have never turned in a leased car so i was very foreign to how you turn these in. So i sign papers turn in the vehicle and hand over the leased car keys to them i thought it was weird that i didn't have to sign anything and asked Robert there's no paperwork for me to sign he's says nope i park in the back and we will take it from there. So i go okay cool shook hands and i left back to California, that was on 3/2/19 when I turned in the car and picked up the highlander, fast forward to today 3/11/19. My wife calls Toyota financial says did you get anything back from Larry Miller Toyota they said no the still haven't grounded the vehicle we turned in my wifes like really, so she makes a phone call to the other sales man John barfield and says the vehicle hasn't been grounded yet he says oh wow ok I call someone and take car of it. So on 3/12/19 Robert calls my wife to take care of the grounding, let me say that the payment for the leased car is due on the 3/13/19 and we would of been due for the next payment. So they needed to ground it today. My wife let's him know how upset she was that this hasn't been done and if she wouldn't check Toyota financial we would of had to owe another payment, so he gets rude with my wife and tells her to calm down. My wife says excuse me calm down you guys haven't even grounded the vehicle year and it's been 2 weeks. So after all that I called Robert to clarify that it's going get done and he reassures me that it will. About a couple of hours later he has my wife sign the paperwork to ground the car. Thankfully they got it done. But I really I have to say my wife is disabled and has had 2 brain surgeries and cant handle a lot of stress and I am the only one that works so I had no time to take care of this but I don't think this is something that we had to even stress over or deal with had they known what they were doing. So I tell my wife if he upset you that much make a complaint with the general manager. We let me say this Jay was even worse to my and after my wife says what happened to her and how she feels that we shouldn't of had to do the work for them that were supposed to do themselves he says to my wife what's the reason for this call really that's what you tell a upset customer and then proceeds to tell my wife well you know we lost alot of money on that deal. First off we didn't make the deal it's what it was posted in Cars.com I don't even try and work it down more. But you tell your customers that drive 6 hours to your dealership that you dropped the ball on the lease return and tell them you made us lose money on that deal I could not believe what I was hearing. So I called Jay back when I got back from work to have him call me and that I want corporates number and he doesn't even have the decency to call me back what a coward in my book you can be rude to a woman but when a man calls you can call him back. Jay has to be one of the worst General managers we had to deal with never have I had a General manager talk to us like that. But it's cool because I will never be back and on top of that I did find corporates number and left a message so Jay if you read this you should be hearing from your corporate office. Have fun explaining to them how you lost a customer that's bought 6 new Toyotas in the last 5 years all in one rude conversation. More

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Incredible service I had my heart set on a 2019 RAV 4 but was not in my budget. I was introduced to the General Manager Jay and I told him about my situation. He sai I had my heart set on a 2019 RAV 4 but was not in my budget. I was introduced to the General Manager Jay and I told him about my situation. He said that they would take care of me not to worry. I was introduced to the Internet sales rep Rick who’s very professional,listens to want you want and really puts fourth an effert. He found me a used 2016 low mileage SUV. To my surprise the color was blizzard pearl, interior beige and loaded just like the RAV 4 that I wanted. It was right in line with my budget. When it came time to sign the dreaded paper work Anthony DeLuca made it painless, fast, explained everything, while we had a few laughs. I received it all on a flash drive. All employess at Larry Miller Toyota were so helpfull and very pleasant. I have been to many dealerships in my life but this one is top notch. Thanks General Manager Jay you have put a great team together. I will be back!t More

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My Third Highlander We love Costco who helped us purchase this vehicle. D.J. Johnson Is our rep and she was welcoming, courteous, more helpful than any car salesperson w We love Costco who helped us purchase this vehicle. D.J. Johnson Is our rep and she was welcoming, courteous, more helpful than any car salesperson we’ve ever had. She was thorough, patient, and overall, very caring. She is knowledgeable and experienced and we appreciate her expertise. She didn’t pressure us and did her best to accomplish our purchase. More

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New vehicle purchase Professional, responsive to my desires, low pressure experience. This was our 3rd purchase from Larry Miller Toyota, Peoria. Plan return for our nex Professional, responsive to my desires, low pressure experience. This was our 3rd purchase from Larry Miller Toyota, Peoria. Plan return for our next vehicle purchase . More

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Quick, Easy, and Fair! I thoroughly enjoyed my experience working with Rick. He was kind, calm, knowledgeable, and honest. He listened to my wants/needs and gave me options I thoroughly enjoyed my experience working with Rick. He was kind, calm, knowledgeable, and honest. He listened to my wants/needs and gave me options within my desired price range. There was no pressure and he went above and beyond to make my experience as painless as possible (with a newborn and injured mother in tow). Tony was quick, funny, and upfront when going over warranty options and gave me a smokin’ deal. I feel so happy to have bought here and will visit in the future when shopping for my next vehicle. More

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Awesome The man who helped take me in for service was kind , answered some of my questions and guided me to who can help me. Fast and easy process . The man who helped take me in for service was kind , answered some of my questions and guided me to who can help me. Fast and easy process . More

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Effortless The staff was very friendly and helpful they were not bushy, we will go there again. This was the most positive easy and effortless experience, than The staff was very friendly and helpful they were not bushy, we will go there again. This was the most positive easy and effortless experience, thank you for making this a great visit. More

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Great Experience Roger in sales and Tony in finance were fantastic to work with! They both made my e perimeter easy going and stress free! I would recommend them to an Roger in sales and Tony in finance were fantastic to work with! They both made my e perimeter easy going and stress free! I would recommend them to any of my friends and family. Thank you Roger and Tony for helping me get my dream car! More

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