Tony Lang | Page 7

Wonderful Job and Very Professional. Thanks for the Great work and It came out perfect Thanks for the Great work and It came out perfect More

by papebrian922 Verified Customer Verified Customer

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Tony the service manager is amazing. Even though I own an 18 year old car (2007 Pontiac Solstice ) he was able to locate the part that was needed. He kept trying and trying until the re Even though I own an 18 year old car (2007 Pontiac Solstice ) he was able to locate the part that was needed. He kept trying and trying until the repair was a success. Thank you Tony!! More

by donna113061 Verified Customer Verified Customer

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Set appointment quickly, received updates through process. The tracking link though never let me know it was finished process. The tracking link though never let me know it was finished More

by tesposito2000 Verified Customer Verified Customer

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Great bunch who take care of my needs and always fair. Why I continue to take my vehicle to you guys. Why I continue to take my vehicle to you guys. More

by n.romeu Verified Customer Verified Customer

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I brought my 2012 GMC Arcadia into Ferman with my check engine light on. After analyzing it they told me it was a fuel sensor that would be $825. I told them that that was not the problem based on the fact engine light on. After analyzing it they told me it was a fuel sensor that would be $825. I told them that that was not the problem based on the fact that it would just stop running like it had a dead battery. I let them fix the fuel sensor. I drove less than 10 miles and it died on the side of the road and I had it towed back to Ferman. This time they said it was an Engine Control Module and it would be $1450. It made more sense to me that was the problem but I wanted Ferman to refund the money I had already spent. After a lot of back and forth I got them to refund half the $825. I used the money to go to my mechanic and got it fixed. A few people thought I should have gotten more back but the reason I wrote this review which I never do is because they are making the Cars and Trucks so complicated with all the Computers and Sensors it’s really hard just to diagnose problems. Tony was my service advisor and Ty is the Head Manager for the service department. Together over a week we were able to work it out and I got my problem fixed and saved a lot of money! Thanks Tony and Tyfor working with me to resolve this issue!!! Fred.I’ll be back. More

by freddie6949 Verified Customer Verified Customer

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Incompetent thieves! Tried to get me to replace 2 things that were fine ($2000) said I was leaking oil badly, i wasn't at all. I was leaking trany fluids. They missed tha Tried to get me to replace 2 things that were fine ($2000) said I was leaking oil badly, i wasn't at all. I was leaking trany fluids. They missed that and I broke down 150 miles into a cross country business trip. I always take the van in for oil change & inspection before long trips to head off trouble, im furious with the level if incompetence and attempted thievery! More

by kevintillotson Verified Customer Verified Customer

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As I said in previous surveys, I am very happy with the service I received from Ferman Chevrolet TS. Even thought they cannot identify the reason for the 2 major problems I have. service I received from Ferman Chevrolet TS. Even thought they cannot identify the reason for the 2 major problems I have. More

by Mike Verified Customer Verified Customer

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Excellent service, nice group of people. I will be back for my maintenance needs in the future I will be back for my maintenance needs in the future More

by aja03c Verified Customer Verified Customer

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The service that I received at Ferman Chevy has always been excellent. I find the staff attentive and courteous. been excellent. I find the staff attentive and courteous. More

by DenCov Verified Customer Verified Customer

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I dropped off two vehicles in the last four months for tires. Both times. I didn't receive a phone call providing a status.. when I called there was no answer or went to another department. Neither ret tires. Both times. I didn't receive a phone call providing a status.. when I called there was no answer or went to another department. Neither returned my calls. The only called that I received it was to let me know the vehicles were ready. Then I had to run out my way to pick them up before closing. No recommendations were made for the future. Even when one vehicle has an engine light on. Thank you! More

by NOVA Verified Customer Verified Customer

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