Tony Pagano
Tony Pagano at Plaza Cadillac

Tony Pagano | Page 8

General Sales Manager

Plaza Cadillac

8893 US-441
Leesburg, FL 34788

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4.9
147 Reviews
4.9

147 Reviews

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147 Reviews of Tony Pagano

November 05, 2022

Dealership Rating
Employee Rating

Seat memory still does not work correctly. Intermittent failure of running boards remains irritating and dangerous. Sure wish someone cared. Unacceptable attitude and performance from “premiu More

by GJBRANIFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 08, 2022

Plaza Cadillac responded

Our apologies that your recent service wasn't satisfactory. Our Service Manager Patrick Bianchi will be in touch to discuss your concerns shortly.

Nov 10, 2022

Plaza Cadillac responded

We left a message for you and please call me back anytime. It looks like you brought vehicle in May for running boards intermittent issue and we check the module for codes and tested function at that time. We were unable to get to fail. This makes it hard to determine what may be causing problem. As for the remotes I see you brought it in May of 2021 and found an issue with the programing on #1 and #2 remotes. I don't see that you had us look at this again since. looking forward to discussing this and once again thanks again and we will be talking soon.

Nov 30, 2022

GJBRANIFF responded

Just for closure: I don't expect a response or even want one. I am moving on to other choices for Cadillac services. Wrapping up: 1. Steve called me while I was on vacation. I called back when I got in town and left a message. I know he is a very busy man and I am a low priority; he did not call back. Frankly, Patrick (Service Manager) off-loading his problems to staff does not seem genuinely responsive. 2. At the last visit, our Salesman, Rick, gave me a trick on dealing with the problem of "fobs and seats." Apparently, it is known you have a design software or hardware issue with no resolution. Rick's hint + Steve's hint last May has helped. I just acknowledge that the setting I prefer is not compatible with Cadillac design; so I just get in and adjust my seat ... every time. 3. The running board issue remains, I'll learn to live with it or find a service center that cares enough to solve the problem. Patrick, I followed up with you on 6/15 and 8/30 about this issue. Last status from you was on 6/15 where you were waiting on Cadillac Customer Care. You still waiting? I am.

October 22, 2022

Dealership Rating
Employee Rating

Your staff was extremely friendly and accommodating considering I did not have an appointment. The work was done in a timely fashion More

by MONTY7210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Allen , Jonathan Molzof

October 21, 2022

Dealership Rating
Employee Rating

He is definitely personable, professional, and knowledgeable about Cadillac and our 2023 xt5 inside and out! More

by NANCYS.33
Customer Service
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Allen, Jesse knapp

October 20, 2022

Dealership Rating
Employee Rating

Harry is great wait time was less than last time usually hour and a half More

by DEEJOHNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 11, 2022

Dealership Rating
Employee Rating

Very nice to work with. Thanks to Alex And Tony. Great service, very pleasant to deal with More

by Conniepampel
Recommend Dealer
Yes

Other Employees Tagged: Rick Jimenez , Alex and Rick

August 04, 2022

Dealership Rating
Employee Rating

Always ready to help when you first enter the building, the people in the service area are smiling and shows that you are welcome. In the sales area welcome you but do not pouches any sales they want to ma More

by richcast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Allen, Rick Jimenez , DAVID STONE

August 02, 2022

Dealership Rating
Employee Rating

Friendly and professional treatment. , salesman was knowledgeable about products and procedures.. he helped me close negotiations with management More

by jackns2020
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Allen, Jesse knapp

July 02, 2022

Dealership Rating
Employee Rating

Both sales guys did an awesome job, very helpful and showed nothing but pure professionalism the entire time More

by Nick D
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Allen , Rob Giovanetti, Jonathan Molzof

June 24, 2022

Dealership Rating
Employee Rating

The service at Pla,a is the very finest . . The people are friendly and promp. More

by RDACEY2260
Recommend Dealer
Yes

Other Employees Tagged: DAVID STONE

June 23, 2022

Dealership Rating
Employee Rating

Plaza Cadillac has a lot of integrity. I have been doing business with them since 2014 and have grown to throughly trust them. They always go above and beyond to take care of their custome More

by FREDMERROW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Allen, Rick Jimenez , DAVID STONE

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