Tony Perez | Page 3

This establishment appears to be a reliable option for vehicle maintenance services. I anticipate utilizing their services again in the future. vehicle maintenance services. I anticipate utilizing their services again in the future. More

by Xyress Verified Customer Verified Customer

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Never informed me I would lose my illumination ring around my ignition when they performed the required recall on ignition. around my ignition when they performed the required recall on ignition. More

by TYLORCLUKA Verified Customer Verified Customer

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I am extremely disappointed with how Findlay Kia’s service department price-gouges its customers. Like many places, they charge a diagnostic fee to look at your car. However, unlike reputable shops th service department price-gouges its customers. Like many places, they charge a diagnostic fee to look at your car. However, unlike reputable shops that credit that fee toward your final bill if you authorize the repair, Findlay Kia double-dips and makes the fee mandatory no matter what. On top of it, they quoted me $154 to replace the cabin air filter. The part can be purchased for under $15. For my last cabin air filter change, my teenage son, with zero car maintenance experience, replaced it himself in under 5 minutes. They know exactly what they are doing: trapping you with a sunk cost so you're forced to accept their repair prices because going somewhere else is no longer worth it. Dealerships might try to pass this off as the "new industry standard," but it’s really just a blatant way to take advantage of people. They got my money this time, but they have permanently lost my future business. More

by Onajojo Verified Customer Verified Customer

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I believe the service writer was actually Tony? He was very knowledgeable and helpful. Have a thorough explanation of what needed to be done. The time estimate was accurate. Enjoyed working wit He was very knowledgeable and helpful. Have a thorough explanation of what needed to be done. The time estimate was accurate. Enjoyed working with him. Will definitely be back. More

by DHWILKINS Verified Customer Verified Customer

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great service. very satisfied. quick services. could use a better system because they were not able to find me in theirs even though i had a confirmation message th very satisfied. quick services. could use a better system because they were not able to find me in theirs even though i had a confirmation message that also showed previous appointments More

by PAOLAM Verified Customer Verified Customer

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Excellent service! Fast and friendly! Great dealership! Love the coffee! Love our kia! Highly recommend! Fast and friendly! Great dealership! Love the coffee! Love our kia! Highly recommend! More

by DEBORAHDESCHENE Verified Customer Verified Customer

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Excellent service, courteous staff, and they diligently attend to my vehicle. Overall experience is good. attend to my vehicle. Overall experience is good. More

by Charles Verified Customer Verified Customer

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Who is Bob Williams? He's not anyone I met during the purchase or service process. Caveat Emptor! However, there were two major misleading, more likely deceptive, He's not anyone I met during the purchase or service process. Caveat Emptor! However, there were two major misleading, more likely deceptive, pieces of info that led to me buying but paying too much. First, the TruCar ad to which I originally responded showed the Avalon to be the top level Limited model advertised at $15,897 which was stated as being $1,097 “below market” which is true if it was indeed a Limited. This is the main reason I was interested at the price shown. When I got to the dealership, however, it turned out to be the lesser XLE model whose market value for this VIN is shown as $14,997 on Edmonds. Thus, per the advertised amount of $1,097 below market, this vehicle should have been listed at $13,900, not $15,897. The salesman, James Didre (Sp?), said that his manager told him it was a "mistake." Doubtful! This deceptive ad put me at a disadvantage in price negotiations. Second, James’ stated that the car came with a 30-day bumper to bumper dealer warranty—anything from “if the rear view mirror falls off” to an engine rebuild was how he put it. Based on that statement, I signed the deal, though at a price about $1,000 higher than I thought best and started the process of financing it through my bank. Only after that was all completed was I told by James that there was zero warranty. He said that his manager told him that the warranty policy had changed to "none" as of Jan 1, 2026. James claimed that he did not know this despite the change having been in place for 8 Weeks! Doubtful! Most likely deceptive. Though I feel misled by shady tactics that helped wear me down, I realize the I failed to follow my own guideline of "trust but verify." However, I cannot recommend buying a car from Findlay Kia. Some positive notes: the dealership responded quickly and positively to my request to have my independent service shop (of 24 years) check out the vehicle. The Findlay Kia Service Department appears to have done a very good job of reconditioning the vehicle, though time will tell. Tony Perez of that department was very helpful when the Sales Department had me show up on the wrong day (a 40+ mile, two hour wasted trip) for some follow-up work that, therefore, had to be rescheduled. The Sales department, however, did then provide me with Uber transport for the second followup trips. More

by JBURT99 Verified Customer Verified Customer

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Kia Findlay is great. I will always buy and service vehicle at this establishment. I bought new car…again I will always buy and service vehicle at this establishment. I bought new car…again More

by JODAILEY Verified Customer Verified Customer

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Good customer service Jonathan friendly person he proceeded my paperwork so easy and fast..thank you proceeded my paperwork so easy and fast..thank you More

by SAM876543 Verified Customer Verified Customer

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