Tony Reid | Page 5

Totally impressed with our purchasing experience. Our salesman was very friendly. Process was easy. Had exact vehicle we were looking for in stock. Would recommend. salesman was very friendly. Process was easy. Had exact vehicle we were looking for in stock. Would recommend. More

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I worked with Willie, Tony, and Tim. All three went to bat to get me the truck I wanted with the options I needed and within my budget. Absolutely great group of guys, professional and courteous. Even t bat to get me the truck I wanted with the options I needed and within my budget. Absolutely great group of guys, professional and courteous. Even though they were quite busy when I visited, my deal was taken care of promptly and I didn't have to spend all day at the dealer. I'll be going back in the future and have already sent family to buy from them. More

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Horrible place I recently bought a Jeep from here and had the worst experience I have ever had. Classic bait and switch.. The offer that Ken and Tony gave me "myste I recently bought a Jeep from here and had the worst experience I have ever had. Classic bait and switch.. The offer that Ken and Tony gave me "mysteriously" disappeared when I went in to talk to Tim. They tried to tell me a different price for the trade in, and when I called them out on it, they "couldn't find the original" paper with the first offer. Then they finally fixed the trade in value, but went up on the cost of the vehicle??? Really??? Then I was told that add ons would only increase my monthly payment by $21, but wanted me to sign a paper saying it was $55. I tried to call and talk to the general manager Craig, left messages and never received a call back. One employee said he wasn't in the office, then another a few minutes later, said he was! What a joke. I will NEVER buy from Chrysler Jeep Dodge dealership again. STAY AWAY!!!! More

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Unprofessional Writing this too provide a fair warning. Horrific experience. Salesperson unprofessional. First used wrangler he said I was 2k away w my trade. Ca Writing this too provide a fair warning. Horrific experience. Salesperson unprofessional. First used wrangler he said I was 2k away w my trade. Came into test drive sat down with finance guy said I was 5k away and was extremely condescending. I then made a deal verbally over the phone a week later with sales guy who told me it’s approved in which I left work early then calls me back when I’m on the way to say they sold the vehicle. Meanwhile the vehicle is still shown on their website. I will never do business with them and warn others not to as well. I could say a lot more but I’ve wasted enough time on this crap. More

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So.....BBB❤️Consumer affairs❤️ Buyers beware. Live in SC drove 2 1/2 hours one way 276 miles round trip. Salesman Tony Reid was great purchased 2018 Jeep Compass. Was issued a 30 da Buyers beware. Live in SC drove 2 1/2 hours one way 276 miles round trip. Salesman Tony Reid was great purchased 2018 Jeep Compass. Was issued a 30 day tag. 30 days later no license plate called dealership spoke to finance mgr Chris M, title clerk Jennifer. They claimed DMV in SC was running behind and was told I needed to purchase a 15 day tag or I could pay for the tags after I had already signed the contract where they were to take care of that so we purchase a 15 day tag to allow them more time. 15 day tag is expired call again spoke to Jennifer, and Tony Z who sent another 30 day tag overnight to buy more time. Again I was told to go to the DMV and purchase the tag and they would refund us. But I didn’t pay them for me to do their job. So today 6/25/18 after speaking to 6 different people through the process of this issue 56 days later we went to the DMV and paid for the tag plus a fine. Come to find out they didn’t title the vehicle till 6/6/18 per Brian Cramer who is one of the floor sales mgr(?) who claimed Craig Smith was his gm who is the sales director. GM is Qwame Jackson. However, after being jerked around for almost 60 days and constantly being lied to. How funny is it the dealership wants to mail us a check for the tag and fine plus $100. I guess they think that will resolve the issue. Nope. I signed the contract with agreement with dealership they take care of tags and we pay for the sc taxes. Once those papers are signed it is a legal binding contract. So Brian Cramer. I will never go to Lake Norman Chrysler Dodge Jeep Ram again. It’s funny how I purchased my Honda from Cadillac of Fayetteville NC and on the 30th day my tag was hand delivered to me. The trip was worth it for my son to help him purchase his first vehicle but never again will I go to this dealership. I have never known the dmv to send a dealership money back for tags they are responsible for(?) Jennifer! They are a bunch of fake rude no skills in customer service and people who think the public don’t know the loops or laws also people who speak above the customer and not allowing the customer to speak and pretty much belittling the customer. Mr. Salzman I do hope you address these issues in house because from my research this is not the first time this has happened to your customers by the staff there. I am not a happy customer. More

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Top rate experience from start to finish! The atmosphere is very relaxed and I never felt pressure of any kind. The process was very painless and quick, which was refreshing. The staff, from t The atmosphere is very relaxed and I never felt pressure of any kind. The process was very painless and quick, which was refreshing. The staff, from top to bottom, is super friendly and professional. I will buy my next car from Lake Norman Dodge and will recommend them to everyone! Thanks, all! More

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Great Dealership I love my new car! I wasn’t happy with my old one and Lake Norman dealerships put me into a car that I love. I love my new car! I wasn’t happy with my old one and Lake Norman dealerships put me into a car that I love. More

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Fabulous Saw what i wanted on the web site, called sales set up a time to be there 2 hours later was in my new truck and on my way home Tony Ried and Sam Dewit Saw what i wanted on the web site, called sales set up a time to be there 2 hours later was in my new truck and on my way home Tony Ried and Sam Dewitt where great, will buy there again, thanks for everthing More

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