"Friendly and knowledgeable "
Tony greeted us in the 95 degree heat with a smile. He happily answered all of my questions and explained much more about each model we test drove. He even drove the car into our tiny garage to see if it fit!
"Customer Service Oriented "
Unlike other car dealerships, Mark Miller Suburu is there to meet your needs. They have nothing to hide when it comes to things like taxes, fees, etc and makes it easy to plan and budget for your next car purchase. I have never had a car dealership experience like I did with them. I never felt pressured to buy a car; I made the initial contact and waited a few days and they always left the ball in my court. I got to choose exactly what I wanted and they made it happen. The day of the purchase was seamless and easy because I was well prepared for what I was about to sign up for. Thanks so much for being a customer-focused dealership. I am happy to refer you to others looking to buy a car!
"Very helpful and informative"
Tony was very helpful in selecting the correct model for me. I has been many years since I bought a vehicle and the new technology is almost overwhelming. Tony was very skilled in teaching me the features that I was unaware are in the new vehicles. The follow up Concierge service by Steven and Cole was unexpected and very informative - very valuable service. Thank you.
"Impeccable service, convenience, and care"
- Austin Horton
We have enjoyed our 2018 Crosstrek lease from day one of searching all the way through our first service appointment, which was carried out via the new Mark Miller Direct service. That service, by the way, was the epitome of convenience! I can't wait to tell everyone I know to stop waiting at the mechanic to get their car looked at or tuned up and start using Mark Miller Direct.
- Happy 3.5
My husband and I found Mark Miller Subaru to be friendly and helpful without the deceptive maneuvering we've often encountered by other dealerships.
Before we came to the dealership, Tony called us and asked for an idea of what we were looking for, not pushy, but listened to our needs.
We were given an honest breakdown on various models, with an assessment of trim lines.
To be completely honest, we are avid slaves to Consumer Reports. When we looked up the Subaru Outback and saw "none" listed in the cons section, that pretty much made our decision concrete in wanting to consider the 6 cylinder model. We're happy with our purchase, no buyers remorse.
Thank you for your great service! Everyone was helpful and appreciated.
With service though, the work on my prior Subie was not thorough. I’ve had to return time and time again to get things taken care of.
"Helpful, friendly and efficient"
Tony called us one morning with a car he felt we might be interested in. We came by and test drove the car. There was no pressure to buy the car. After we decided to buy, we were out of the dealership in less than an hour. A couple of hours later the car was delivered to our home. It was the best experience we have ever had at any car dealership.
Other Employees Tagged:
"We love this dealership!"
- Winford B
This is our first Subaru at the age of 70! We felt great dealing with Tony R at the mid town location and would recommend him to everyone. He was through and explained everything with no pressure, just a joyful buying experience. We love our car and just had our first 6000 mile check up with everyone treating us so well and in a timely manner. The technicians were all kind and professional. We are sorry we did not buy from this dealership years ago!
"Very friendly and efficient buying experience"
Was in for service and looked at the Outbacks.. Was planning to buy a 2018. Visited with Tony about features I liked. After a 10 or 15 minute conversation, he emailed me a proposal for the car I purchased. Complete closing process was well organized and very friendly. Also, had an issue with a flat tire on my current car. Tony and an associate drove to my car, changed the tire, and then drove it back to dealership. Definitely service above and beyond! Thanks!!
"Above & Beyond!"
Tony was very attentive, but not overly pushy & answered every single question we had. He was willing to look into every possible option to find something that worked perfectly for us & we never felt rushed into a decision. We are super happy with our new Subaru!