Tony Vital | Page 5

The service at SLO BMW is always good each time I take my car in for service. car in for service. More

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I came into BMW for a scheduled Oil Change and possibly tires. I was told an oil change would be approximately $265. Which I was fine with, however, when we got to the desk with the service rep, he came tires. I was told an oil change would be approximately $265. Which I was fine with, however, when we got to the desk with the service rep, he came up with a total of over $1850 for what my SUV NEEDED. I have 52,400 miles. I questioned how an oil change can turn into that much money, and was told this is how I keep my car running great. My husband showed up and got several items removed and the cost was brought down to $1300. Mind you, my SUV is in perfect shape, all the computer told me was I needed an oil changed. So we agreed to get the service thinking that it was necessary per what the service rep stated. Well I got home and checked my BMW maintenance schedule and found that I didn't need spark plugs until my SUV hit 60,000 miles, nor did I need the 2 filters I was told I needed since they had already been done previously. My husband went down to BMW to stop them from doing all the unnecessary items within less than 1 hour, and was told the mechanic was already working on the SUV. Too late. I have owned 3 BMWs and have been coming to SLO BMW for many years for vehicles and service. This is the first time I have felt completely taken advantage of, like I was dealing with a USED CAR SALESMAN. I spent $1000 more than I should have. On another note, if my SUV was already on the racks being worked on and we couldn't modify our service request, why did I drop it off at 9am and never received a call that it was done until my husband called after 4pm? I will never come back to SLO BMW for service, which is sad as we own a home here, I went to college here and my husband was born and raised here. It is an absolute shame to take advantage of people. You've lost 2 customers along with all our family and friends we will be spreading the word to. More

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Tony was awesome and the service was swift and professional. I've been working with BMW of SLO for the past 7 years and they have always showed remarkable service. They are the main reason why I s professional. I've been working with BMW of SLO for the past 7 years and they have always showed remarkable service. They are the main reason why I still own my BMW! More

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Great customer care from Tony and the guys in the service department. Thank you so much! department. Thank you so much! More

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The customer service Tony provided was very professional. He showed that he cared, thank you!! He showed that he cared, thank you!! More

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I had the best experience today with the purchase of my new 2024 BMW M4 Comp. The sales team was awesome. My salesman JT was amazing. This place makes me want to hang out with the guys outside work. new 2024 BMW M4 Comp. The sales team was awesome. My salesman JT was amazing. This place makes me want to hang out with the guys outside work. More

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It was great working with Roger today! No issues at all and great communication skills No issues at all and great communication skills More

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Parts couldn’t fix my spoiler on my brand new car that was falling off. Three different appointments and still couldn’t. Hilariously sad. Anyway, service manager wouldn’t do anything about the overspray I was falling off. Three different appointments and still couldn’t. Hilariously sad. Anyway, service manager wouldn’t do anything about the overspray I found and the calcium deposit on the rear window, indicating repairs. On a brand “new” car. Sold new damaged goods. The last straw was when Tony Vital, a SA, tried charging me $2,800 or so on a part that was supposedly causing my front left tires toe measurement to be off. So it was driving pretty bad. Tony tried to pull a fast one. I know he gets a cut. I of course didn’t go through with it. Found the part online for $398. Some lack character and respect, nothing new. BMW makes amazing cars, it’s a shame some people cannot have ownership of one without the ill advised tactics used by the places that sell them. All they do is sell them, that’s it. At least in my experience. Hope this helps someone. More

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We want it known that the service Karen A. (manager in Business Development) has delivered to my wife and I was outstanding and she represents San Luis Obispo BMW and BMW Corp. in a most impre (manager in Business Development) has delivered to my wife and I was outstanding and she represents San Luis Obispo BMW and BMW Corp. in a most impressive way. Although our service appointment was not properly scheduled/documented (by a coworker) Karen caught the error and stepped in to make sure our appointment was not only secured but at a more convenient time without changing the service date. She handled this error most professionally without causing us any inconvenience. We can not say enough on how impressed we are with her handling of our service schedule. Respectfully, Steve & Lisa Hoctor More

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Karsten is top notch Genius for BMW SLO! Karsten answers my questions, helpful and courteous. Steven Simpers is one of the best service advisors BMW SLO!! Karsten answers my questions, helpful and courteous. Steven Simpers is one of the best service advisors BMW SLO!! More

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