Tracey Cach
Tracey Cach at Lexus of Sacramento

Tracey Cach | Page 15

Service Consultant

Lexus of Sacramento

2600 Fulton Ave
Sacramento, CA 95821

Contact Me
4.7
318 Reviews

Dealership Experience

23 yrs, 1 mo

Industry Experience

23 yrs, 1 mo

Languages Spoken

Cantonese Cantonese

4.7

318 Reviews

Write a Review

318 Reviews of Tracey Cach

November 10, 2021

Dealership Rating
Employee Rating

My car was in for excellent service in a short period of time and the price was fair More

by Francisowen1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 11, 2021

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Sacramento. Please don't hesitate to reach out if you need anything else. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 09, 2021

Dealership Rating
Employee Rating

Lack of knowledge of hours of operations. Representative caused me to have to leave my car over night. More

by Floydjr2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 10, 2021

Lexus of Sacramento responded

Thank you for your review. Quality customer service is always our number one priority, so I'm disappointed that our service wasn't completely convenient. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 03, 2021

Dealership Rating
Employee Rating

Every person I dealt with was super nice and helpful. My vehicle was towed into the dealership around 12:30 pm and they had it fixed the next afternoon. I was offered a loaner vehicle to use and that is an More

by elung58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson

Nov 03, 2021

Lexus of Sacramento responded

We're happy that our team was kind and helpful, and we appreciate your kind words. It makes us happy to have your confidence in our work, so thank you for sharing a bit about your experience. If we can help further moving forward, let us know.

November 02, 2021

Dealership Rating
Employee Rating

Great service. Awful waiting area while construction going on. I will not return until that is completed More

by KGCAMPBELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 03, 2021

Lexus of Sacramento responded

We appreciate your business and our team looks forward to serving you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 02, 2021

Dealership Rating
Employee Rating

Fast friendly and professional good environment will Definitely be back for all my needs thanks More

by Marques
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 02, 2021

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 30, 2021

Dealership Rating
Employee Rating

Even though the ongoing construction looks chaotic your staff did an great job. Thank you More

by sacbob.cooke
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Nov 01, 2021

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear Tracey and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 29, 2021

Dealership Rating
Employee Rating

Sadly, my service was not exemplary like every time before. They forgot to reset my passenger window. When I called to report it wasn’t working, I was told to make an appt for another day and bring i More

by Jjoak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

October 28, 2021

Dealership Rating
Employee Rating

Great people great customer service great service everything is good about this dealership thanks alot much love & respect More

by Faisal510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 28, 2021

Lexus of Sacramento responded

Thank you for sharing your glowing review of our team! We are thrilled that we could deliver a five-star experience and we hope to see you again at Lexus of Sacramento.

October 24, 2021

Dealership Rating
Employee Rating

Best. Good show. What. Need. Fix. For. Your. Car. Very. People. Friendly take. Good. Care of. Your. Car More

by THOMAS.CATHEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 25, 2021

Lexus of Sacramento responded

We are always more than happy to assist you, Thomas. Thanks for choosing Lexus of Sacramento!

October 21, 2021

Dealership Rating
Employee Rating

Good however it does need improvement. I can definitely tell the difference in customer service, and I don’t feel as confident in the service as before. More

by Lavernhorne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson

Oct 21, 2021

Lexus of Sacramento responded

This is certainly concerning to hear, and I'm sorry that we've disappointed you and lost your confidence. We'd like to hear more about how we can improve, so if you're willing, do send me a note. Thank you, Leslie Saelee - Service Manager - lesliesaelee@lithia.com

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