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Tracey Cach
Refer Me
287 Reviews
Dealership Experience
20 yrs, 8 mos
Industry Experience
20 yrs, 8 mos
Languages Spoken
Cantonese
287 Reviews
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287 Reviews of Tracey Cach
February 06, 2024
The Service Center does a great job with my Lexus. In addition, the Service Center provides great customer service, is nicely arranged, has great coffee and provides a pleasant environment. In addition, the Service Center provides great customer service, is nicely arranged, has great coffee and provides a pleasant environment. More
by SALLY_LEE
Verified CustomerOther Employees Tagged: Mike Huttleston, Christina Carson, Nick Cruz, Mike Huttleston
Helpful 
January 17, 2024
I received the usual good service from the dealership! In particular, my Service Representative, Tracy Cach, provided excellent customer service as always! In particular, my Service Representative, Tracy Cach, provided excellent customer service as always! More
by Raider Mike
January 13, 2024
Very accommodating, thorough and expeditious. Great customer service!! From the time I stepped foot on the Lexus lot through the moment I drove off of the lot with my new Lexus, the staff were ex Great customer service!! From the time I stepped foot on the Lexus lot through the moment I drove off of the lot with my new Lexus, the staff were extremely helpful, kind, considerate, knowledgeable, and patient. I've never had the type of top quality service as I have with Lexus!! Thank you Lexus! More
by R.COBI04
Other Employees Tagged: Tracy
December 29, 2023
My advisor Tracy was absolutely wonderful but overall i am not happy with the service provided. With my vehicle under warranty, it should not take me three visits in under a month to get a problem sorted o am not happy with the service provided. With my vehicle under warranty, it should not take me three visits in under a month to get a problem sorted out. Rather than replacing my battery, they opted to charge it or focus on other components since it did not fail the battery test. Taking time off work to get to the dealer is not easy during the holidays but not having my car start is also not an option. More
by GURJIT_BUDWAL
December 18, 2023
The sales process went well but the service after purchase as Ben anything but smooth. purchase as Ben anything but smooth. More
by MATHEW S
Other Employees Tagged: Patrick Castano
December 17, 2023
Everything went as planned. In and out in less than two hours. Repair were perfect. In and out in less than two hours. Repair were perfect. More
by jw
Other Employees Tagged: Christina Carson
December 15, 2023
Timely Service. Staff engaged and focused. I arrived with a nail in my tire and a few superficial scratches that I found irritating. The staff took the time and t Staff engaged and focused. I arrived with a nail in my tire and a few superficial scratches that I found irritating. The staff took the time and tire was repaired and scratches buffed out. Thank you Lexus of Sacramento Service Department!! Thank You Christina for orchestrating my service visit!! More
by timetotrek
Other Employees Tagged: Christina Carson, Nick Cruz, Kyle Reid, Kevin Keon
December 14, 2023
Ms Carson was friendly, efficient and knowledgeable. She did not try to upsell me anything that I absolutely didn't need. Thanks very much for this. She did not try to upsell me anything that I absolutely didn't need. Thanks very much for this. More
by JC3610
Other Employees Tagged: Christina Carson
December 14, 2023
Lexus of Sacramento has an excellent service department. Always friendly and helpful. Even if it’s just a question you need answers. Your car will be repaired washed and ready for pickup on time. Great serv Always friendly and helpful. Even if it’s just a question you need answers. Your car will be repaired washed and ready for pickup on time. Great service. More
by SESWETTENHAM
Other Employees Tagged: Mike Huttleston
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