Tracey Cach | Page 2

Very appreciative of how Lexus of Sacramento worked with me regarding a major repair for my car, and kept me informed with the situation and available options! me regarding a major repair for my car, and kept me informed with the situation and available options! More

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Always a great experience at Lexus of Sacramento service department. Service consultant Tracy is the best. I always make my appointments with her because she is knowledgeable, nice and professional. My bra department. Service consultant Tracy is the best. I always make my appointments with her because she is knowledgeable, nice and professional. My brake service on my RX350 was completed earlier than expected and Tracy called right away to let me know. 5 star service, thanks Tracy Phan Chan! More

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Hi my service advisor and service director was very kind to me for my service work from previous work they both took time and my helped me ASAP service director is very low keyed and very helpful to take ca to me for my service work from previous work they both took time and my helped me ASAP service director is very low keyed and very helpful to take care of me he is a leader to the company I wish him all the luck and hope he stays at the dealership More

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Great experience. No waiting to drop off the car and a beautiful new loaner car while mine was getting a new windshield. No waiting to drop off the car and a beautiful new loaner car while mine was getting a new windshield. More

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Easy to make appointment. Shift is friendly. Service is on time. Wait area is comfortable. Shift is friendly. Service is on time. Wait area is comfortable. More

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They are helpful when trying to diagnose an issue with your car. They are quick to give you a loner car. your car. They are quick to give you a loner car. More

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They had my new car 13 days. Said it was good to go. Still needed new battery - had it 2 more days. Husband picked up car - my phone will not connect. Radio does not work. The co Said it was good to go. Still needed new battery - had it 2 more days. Husband picked up car - my phone will not connect. Radio does not work. The control computer will not take any direction. If this service department knows anything - you would think by now they would have my car working. August 13 - service person called me. I told her all the problems - she said she needed to make a phone call - would call me right back. It is now almost noon next day - no call. My feeling is - the service department is totally incompetent. I used to love my car - now I wish I had never bought it. I’m sure I will never buy another car from this dealership - and maybe never a Lexus‼️ More

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Lexus of Sacramento, continues to provide an excellent customer experience, which is why I don't take my car anywhere else! customer experience, which is why I don't take my car anywhere else! More

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Service was great! Asked for a front end alignment because these racing tires seem to wear out more quickly than they should. Done on time and very satisfactory. Asked for a front end alignment because these racing tires seem to wear out more quickly than they should. Done on time and very satisfactory. More

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I purchased my vehicle from them in 2015, have ALWAYS brought my vehicle in for service. During one of the service appointments, they messed up with my GPS system and broke it. They have refused to repai brought my vehicle in for service. During one of the service appointments, they messed up with my GPS system and broke it. They have refused to repair it and keep giving me excuses as to why they can't. Each service rep gives me a different story, very disappointed in their services. I have poured thousands of dollars for upkeep of my car at this dealership, yet they won't take responsibility for their failures. This month, they left my car out. the hot sun caused a crack in the windshield. Very very unhappy. Lithia motors, please take responsibility, the prior owner did. More

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