Tracey Cach | Page 3

I received the usual good service from the dealership! In particular, my Service Representative, Tracy Cach, provided excellent customer service as always! In particular, my Service Representative, Tracy Cach, provided excellent customer service as always! More

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Very accommodating, thorough and expeditious. Great customer service!! From the time I stepped foot on the Lexus lot through the moment I drove off of the lot with my new Lexus, the staff were ex Great customer service!! From the time I stepped foot on the Lexus lot through the moment I drove off of the lot with my new Lexus, the staff were extremely helpful, kind, considerate, knowledgeable, and patient. I've never had the type of top quality service as I have with Lexus!! Thank you Lexus! More

by R.COBI04 Verified Customer Verified Customer

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My advisor Tracy was absolutely wonderful but overall i am not happy with the service provided. With my vehicle under warranty, it should not take me three visits in under a month to get a problem sorted o am not happy with the service provided. With my vehicle under warranty, it should not take me three visits in under a month to get a problem sorted out. Rather than replacing my battery, they opted to charge it or focus on other components since it did not fail the battery test. Taking time off work to get to the dealer is not easy during the holidays but not having my car start is also not an option. More

by GURJIT_BUDWAL Verified Customer Verified Customer

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The sales process went well but the service after purchase as Ben anything but smooth. purchase as Ben anything but smooth. More

by MATHEW S Verified Customer Verified Customer

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Good at keeping me updated as to the progress of the repairs needed. Thanks for the carwash repairs needed. Thanks for the carwash More

by I am not a robot Verified Customer Verified Customer

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Everything went as planned. In and out in less than two hours. Repair were perfect. In and out in less than two hours. Repair were perfect. More

by jw Verified Customer Verified Customer

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Timely Service. Staff engaged and focused. I arrived with a nail in my tire and a few superficial scratches that I found irritating. The staff took the time and t Staff engaged and focused. I arrived with a nail in my tire and a few superficial scratches that I found irritating. The staff took the time and tire was repaired and scratches buffed out. Thank you Lexus of Sacramento Service Department!! Thank You Christina for orchestrating my service visit!! More

by timetotrek Verified Customer Verified Customer

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Ms Carson was friendly, efficient and knowledgeable. She did not try to upsell me anything that I absolutely didn't need. Thanks very much for this. She did not try to upsell me anything that I absolutely didn't need. Thanks very much for this. More

by JC3610 Verified Customer Verified Customer

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Lexus of Sacramento has an excellent service department. Always friendly and helpful. Even if it’s just a question you need answers. Your car will be repaired washed and ready for pickup on time. Great serv Always friendly and helpful. Even if it’s just a question you need answers. Your car will be repaired washed and ready for pickup on time. Great service. More

by SESWETTENHAM Verified Customer Verified Customer

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Very nice and friendly customer service . Thanks a lot for Lexus dealer and I make recommend to all my friends and families Thanks a lot for Lexus dealer and I make recommend to all my friends and families More

by haroon rahimi Verified Customer Verified Customer

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