Tracey Cach
Tracey Cach at Lexus of Sacramento

Tracey Cach | Page 3

Service Consultant

Lexus of Sacramento

2600 Fulton Ave
Sacramento, CA 95821

Contact Me
4.7
318 Reviews

Dealership Experience

23 yrs, 1 mo

Industry Experience

23 yrs, 1 mo

Languages Spoken

Cantonese Cantonese

4.7

318 Reviews

Write a Review

318 Reviews of Tracey Cach

June 05, 2024

Dealership Rating
Employee Rating

I purchased my vehicle from them in 2015, have ALWAYS brought my vehicle in for service. During one of the service appointments, they messed up with my GPS system and broke it. They have refused to repai More

by concerned
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 05, 2024

Lexus of Sacramento responded

It's upsetting to hear about your experience with our service department. We strive for consistency and accountability, so it's concerning that we've fallen short in addressing the issues with your GPS system and windshield. I'd like the chance to make this right; please reach out directly at your earliest convenience. Thank you, Gustavo Reynoso - Assistant Service Manager - 916.465.6291

May 18, 2024

Dealership Rating
Employee Rating

I feel that I was given superior service by everyone I came on contact with. More

by CARLENANAWROCKI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rick Saelee , Mike in Finance

May 20, 2024

Lexus of Sacramento responded

Thanks for choosing Lexus of Sacramento! We are glad to hear that our team provided superior service.

May 17, 2024

Dealership Rating
Employee Rating

Great customer service! My precious car was well cared for and great maintenance. Thank you so much. More

by turnertoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2024

Lexus of Sacramento responded

We're delighted to know you had a great experience with our customer service at Lexus of Sacramento. Thank you for trusting us with your car's maintenance, we look forward to serving you again!

May 09, 2024

Dealership Rating
Employee Rating

They informed me of something that needed to be addressed and gave me a really good price and explanation why we needed to do it sooner than later. More

by altonferguson59@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2024

Lexus of Sacramento responded

We're glad to know that our team at Lexus of Sacramento was able to provide you with timely and informative service. Thank you for trusting us with your vehicle needs, we look forward to serving you again in the future!

May 07, 2024

Dealership Rating
Employee Rating

The salespeople and service advisors return calls and keep you informed regarding your vehicle status. More

by DDTC3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raj Kundiwala

May 07, 2024

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

May 07, 2024

Dealership Rating
Employee Rating

I always have a nice experience at Lexus of Sacramento . Everyone is very professional and nice. Thank you. More

by LINSENGUJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Lexus of Sacramento responded

We're delighted to know you've consistently had positive experiences at Lexus of Sacramento. Thanks for your kind words about our team's professionalism!

May 04, 2024

Dealership Rating
Employee Rating

wonderful caring people, everyone works well together, the technicians are informed and do a great job of explaining the issues. More

by NGILL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Simon, Russ McDuffie , V and Aswad

May 05, 2024

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

May 03, 2024

Dealership Rating
Employee Rating

If I can give this place 1000 stars, I would best customer service ever! Been coming to this place for over 20 years I always feel well taken care of. More

by Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson , Vu moua

May 03, 2024

Lexus of Sacramento responded

1000 stars - that's high praise indeed! We're delighted to know you've been with us at Lexus of Sacramento for over two decades and continue to enjoy our service. Here's to many more years together!

May 01, 2024

Dealership Rating
Employee Rating

Very efficient, Nick very friendly as well. Timely service with offering loaner as well. Appreciate it. More

by JDELFENDAHL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Cruz

May 01, 2024

Lexus of Sacramento responded

We're glad to know you had a positive experience with Nick and the rest of our team at Lexus of Sacramento. We always aim for efficiency and friendliness!

April 30, 2024

Dealership Rating
Employee Rating

Tracey very very professional and good communicator and problem solving thank you for your service and kindness More

by staskulbidyuk
Service Communication
Recommend Dealer
Yes
May 01, 2024

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

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