Tracie Johnson | Page 49

Very easy and enjoyable leasing experience. I would definitely recommend DePaula Ford to anyone interested in a new or used automobile. I would definitely recommend DePaula Ford to anyone interested in a new or used automobile. More

by dnichol3 Verified Customer Verified Customer

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Ordered two trucks back in December. Delivery of trucks was pushed back due to Covid which is understandable. Once the trucks arrived the communication between the salesman and myself wa Delivery of trucks was pushed back due to Covid which is understandable. Once the trucks arrived the communication between the salesman and myself was horrible. Phone calls were never answered and getting ahold of him was very difficult. Prior to trading in one of the vehicles we were promised that we would have a truck one week later which was not true. The first truck came in two weeks after the promised date. Once the truck came in and was driven off the lot I was pulled over due to the front license plate missing. After calling the salesman I hadn’t heard anything all day after he said he would call me back. I reached out to a general manager and was told that I needed to go to DMV myself to get a new plate. After not agreeing with this I was offered a free oil change which doesn’t make up for the money lost due to the truck sitting at our shop as it is not legal. On top of this the truck body order had multiple things wrong with it. There was no side door which was on the order as a $750 option, there was no backup alarm which is required by New York State DOT, the controller plug was located right by the drivers floor mat therefore the controller needs to be unplugged when getting in and out of the truck. I have never purchased a dump truck with the controller plug in that location. This is my first time purchasing vehicles from depaula Ford and unfortunately will most likely be my last. After spending $180k+ on two trucks I would expect just a better experience. I’ve purchased commercial vehicles from multiple dealerships in the area and this is by far the worst experience I’ve had More

by Maggslawnandlandscapellc Verified Customer Verified Customer

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Having board kids in tow during a car purchase can be a nightmare, so my family came in knowing what we wanted to purchase and the team at DePaula made it happen in record time on a late Friday afternoon. nightmare, so my family came in knowing what we wanted to purchase and the team at DePaula made it happen in record time on a late Friday afternoon. From when we arrived to driving off the lot was under 2 hours! We are happy and impressed with the calm friendliness of everyone we interacted with at Depaula! More

by campbruce Verified Customer Verified Customer

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Working with the dealership went well despite adverse conditions with getting the product line. They helped every opportunity they could. conditions with getting the product line. They helped every opportunity they could. More

by MT Maverick Verified Customer Verified Customer

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Bought my explorer in January and the process was seamless. Jay & Shannon were great and found me the car I wanted while also keeping it within my budget. Luis was great as well with getting me set u seamless. Jay & Shannon were great and found me the car I wanted while also keeping it within my budget. Luis was great as well with getting me set up for appts regarding my recalls and loaning me a courtesy vehicle so I could get back to work and still able to do my daily errands. Thank you to everyone who helped me, it’s appreciated more than you know! More

by MARCUSHEPP21 Verified Customer Verified Customer

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I was in a lease with a different dealer and wanted to buy my truck. I stopped in Depaula ford and spoke with someone and they made it so fast and easy buy my truck. I stopped in Depaula ford and spoke with someone and they made it so fast and easy More

by Tmt603todd Verified Customer Verified Customer

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Least amount of time I've ever spent at a dealership. Fair price on trade, fair price on car, easy as could be. Fair price on trade, fair price on car, easy as could be. More

by slyce476 Verified Customer Verified Customer

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I had the pleasure of dealing with Tracy and Frank. Both were extremely helpful and professional. Both were extremely helpful and professional. More

by REECE4400 Verified Customer Verified Customer

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Always willing to help, clean facilities, free coffee and water while waiting, friendly and knowledgeable staff! Reid Barna was a fantastic salesmen! Would absolutely recommend using him if you’re interested water while waiting, friendly and knowledgeable staff! Reid Barna was a fantastic salesmen! Would absolutely recommend using him if you’re interested in a new vehicle purchase or lease! He fought to make sure i got the best deal possible, and made sure to answer any and every question i had. Never left me in the dark on price updates & new vehicles coming to the lot! More

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Fast friendly service. Easy to work with. Excellent experience overall. Thanks for a pain free purchase. Easy to work with. Excellent experience overall. Thanks for a pain free purchase. More

by Harley420jeep Verified Customer Verified Customer

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