Tracy DeBruzzi | Page 2

Our experience was not at all customer focused. We had a specific vehicle in mind, and indicated that we'd be interested purchasing that same day. The salesperson was not prepared to answer quest We had a specific vehicle in mind, and indicated that we'd be interested purchasing that same day. The salesperson was not prepared to answer questions on the vehicle. When we were ready to purchase we waited for Luis, the finance manager for about an hour. When it was our time to fill out the paperwork, Luis was impatient, never even said congratulations or thank you. When he realized the paperwork would be delayed due to a "systems" issue, he just told us to come back tomorrow. Upon arriving, we again waited for Luis, after 20 minutes, he walked over and said that he was going to have Lucas "check us out". Lucas, also never said, thank you, or showed any interest that we were customers. Rather he staired at his computer and pushed items towards me to sign. The only person that actually said hello, smiled and showed any interest was a female salesperson that helped us get our keys. I don't need to be showered with thanks; I do however believe that acknowledging a customers $40K+ purchase is appreciated. More

by Joel.pasiuk Verified Customer Verified Customer

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I was there to have a new key fob programed for my Genesis GV70. The whole service center was under construction; so, there were continuity issues which was expected. Once the construction is comple Genesis GV70. The whole service center was under construction; so, there were continuity issues which was expected. Once the construction is completed the true nature of service will be on display. More

by steveberg3301 Verified Customer Verified Customer

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I am exceedingly pleased with the service I received from Luther Hyundai & Genesis. From the the girls at the entrance to the woman who checked the car in were extremely kind and friendly. The entire staff w Luther Hyundai & Genesis. From the the girls at the entrance to the woman who checked the car in were extremely kind and friendly. The entire staff when I purchased the car were first class and I am glad I purchased the car from this organization. More

by Dennis Verified Customer Verified Customer

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Tracy was a pleasure to work with and gave me a thorough overview of the vehicle before I left the lot. overview of the vehicle before I left the lot. More

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Everyone was extremely helpful, knowledgeable, and nice! They helped make the experience easy and fun! They helped make the experience easy and fun! More

by Jes Verified Customer Verified Customer

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I was greeted immediately & introduced to Salesman Tracy Debruzzi. He was friendly, very informative & helpful. I will go back to Tracy again when I need any questions answered. It was a fun experience! I a Debruzzi. He was friendly, very informative & helpful. I will go back to Tracy again when I need any questions answered. It was a fun experience! I absolutely LOVE my new Santa Cruz! More

by carmondiane Verified Customer Verified Customer

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Everyone at the dealer made it feel very welcoming. Had a bit of an awkward start with nobody greeting me, but afterwards everyone was very sociable and helpful! Had a bit of an awkward start with nobody greeting me, but afterwards everyone was very sociable and helpful! More

by dbremer06 Verified Customer Verified Customer

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This dealer and our salesperson made this first purchase very easy and took great care of us. We will definitely visit this dealership and our salesman for our future purchases. very easy and took great care of us. We will definitely visit this dealership and our salesman for our future purchases. More

by Kmstrand03 Verified Customer Verified Customer

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Tracy D was a pleasure to work with and went the extra mile helping me when I had a problem setting up the BlueLink app. My new car rocks! mile helping me when I had a problem setting up the BlueLink app. My new car rocks! More

by tguire Verified Customer Verified Customer

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I would give them 0 stars if I could, they damage my car, during a recall repair and refused to fix it, they were very rude, Nancy and Kaliyah and someone else at customer care, blamed us for the damage! I w during a recall repair and refused to fix it, they were very rude, Nancy and Kaliyah and someone else at customer care, blamed us for the damage! I wouldn’t refer them to anyone, stay Far away from Bloomington Hyundai. More

by Amanda Verified Customer Verified Customer

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