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Tracy Sapienza

Overview Reviews (306) Inventory (260)

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Tracy Sapienza

Tracy Sapienza | Page 2

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7

306 Reviews

Overview Reviews (306) Inventory (260)

4.7

306 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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306 Reviews of Tracy Sapienza

February 25, 2026

Dealership Rating

Employee Rating

I went to Ganley Ford after having a not so good visit. I was greeted and treated with respect. I didn’t feel pressure I was greeted and treated with respect. I didn’t feel pressure More

by BUGSBY5

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Matt Radeff , John Albany

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Feb 25, 2026 -

Ken Ganley Ford Parma responded

Thank you for your five-star feedback. We’re glad our team greeted you with respect and kept the experience pressure-free. Congratulations on your new Ford and don’t hesitate to reach out if you need anything.

February 20, 2026

Dealership Rating

Employee Rating

The service department there is great. I have had no issues in the 15 years I’ve been doing business there. I have had no issues in the 15 years I’ve been doing business there. More

by SAPIENZAJASON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk, Mark Owens, Allan Pena

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Feb 20, 2026 -

Ken Ganley Ford Parma responded

Your loyalty over the past 15 years means a lot to us. Thank you for trusting our service department with your Ford F-150, and we look forward to serving you for years to come.

February 09, 2026

Dealership Rating

Employee Rating

All went well. I did order a bed divider (not sure why the actual divider wasn’t included in the bed divider option), but the divider does not quite fit. I wish th I did order a bed divider (not sure why the actual divider wasn’t included in the bed divider option), but the divider does not quite fit. I wish they would have just put it in. More

by fritzwelker

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Ruper, Kristy Tomcho

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Feb 09, 2026 -

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, Fritz, please do not hesitate to let us know. We are always happy to help!

February 05, 2026

Dealership Rating

Employee Rating

Good but this is the third survey I've had to do for this Stop please Stop please More

by Jvolszewski

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tracy Sapienza

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Feb 08, 2026 -

Ken Ganley Ford Parma responded

Thank you for choosing our dealership! We're always happy to help in any way possible.

January 12, 2026

Dealership Rating

Employee Rating

they were very friendly. service was fast and efficent very nice and polite curtesy willing to wok with any situation service was fast and efficent very nice and polite curtesy willing to wok with any situation More

by millifae

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tracy Sapienza

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Jan 12, 2026 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

January 07, 2026

Dealership Rating

Employee Rating

CJ was really good to me. She made buying my new car as easy as possible. She took her time with me and made sure I got everything I wanted. I will definitely get my next vehi She made buying my new car as easy as possible. She took her time with me and made sure I got everything I wanted. I will definitely get my next vehicle from Ken Ganley Ford! More

by jasonjvb

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Pam Koglman, C.J. Overman

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Jan 07, 2026 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

December 30, 2025

Dealership Rating

Employee Rating

Pam Koglman is the Best! Thank you John Rupper!!!! A+++ service…. We love our new Ford Bronco! Thank you John Rupper!!!! A+++ service…. We love our new Ford Bronco! More

by thomasfast1

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Pam Koglman, John Ruper

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Dec 30, 2025 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

December 18, 2025

Dealership Rating

Employee Rating

The service was excellent when I purchased my car. The employees was very helpful and professional The employees was very helpful and professional More

by mzkabrad09

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: C.J. Overman, George Hadgigeorgiou, Dylan Yavorsky

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Dec 18, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 17, 2025

Dealership Rating

Employee Rating

Everything about Ken Ganley was positive! ! Will definitely buy my next vehicle from Ken Ganley ford ! Will definitely buy my next vehicle from Ken Ganley ford More

by Stephendora

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Austin Simpson

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Dec 18, 2025 -

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

Dec 20, 2025 -

Ken Ganley Ford Parma responded

Hi, thank you so much for your positive comments about Ken Ganley Ford Parma! If you have any further questions, please don't hesitate to reach out!

December 17, 2025

Dealership Rating

Employee Rating

I have no regrets. And I drove a 40 minute drive to get there. I would do it again. Great people there. Thanks guys! And I drove a 40 minute drive to get there. I would do it again. Great people there. Thanks guys! More

by JBLANK7432

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: C.J. Overman, Mark Rezzano

Report | Print

Dec 18, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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