Tracy Sapienza | Page 3

George Bode walked us through all the features of our new Explorer. George is very knowledgeable about the technology loaded in these new cars. He was able to provide us a model with the options we were look Explorer. George is very knowledgeable about the technology loaded in these new cars. He was able to provide us a model with the options we were looking for and the color we wanted. More

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Madelyn was amazing to work with. Super knowledgeable and helpful without being pushy. She made sure we were happy in every way and demoed the vehicle when we test drove and took deli Super knowledgeable and helpful without being pushy. She made sure we were happy in every way and demoed the vehicle when we test drove and took delivery. 10/10 would recommend. More

by DRAIC13 Verified Customer Verified Customer

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It’s always a good experience at Ken Ganley Ford, I have purchased both new and pre owned cars here as well as having them serviced and they are always friendly and professional. purchased both new and pre owned cars here as well as having them serviced and they are always friendly and professional. More

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Great service-very kind people. an excellent dealership.we are happy and grateful for the way we are treated. Thank you. an excellent dealership.we are happy and grateful for the way we are treated. Thank you. More

by williamgaray81 Verified Customer Verified Customer

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I’m so happy to have found my dream car, after having to part with my previous precious ride. Process was smooth overall, just had to wait a day to view and see my vehicle until it arrived on the lot. It he part with my previous precious ride. Process was smooth overall, just had to wait a day to view and see my vehicle until it arrived on the lot. It helps to know what you’re looking for! More

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I am deeply disappointed in my experience with this dealership since purchasing my vehicle less than two months ago. In that short time, I have had to bring my car in for the same unresolved issue thre dealership since purchasing my vehicle less than two months ago. In that short time, I have had to bring my car in for the same unresolved issue three separate times — a level of inconvenience that is simply unacceptable. The first time I picked up my car after service, the issue returned within a quarter mile. The second visit lasted over a week, after which I was told leaves had been removed and the problem was fixed. It was not. On top of that, I discovered my radio no longer worked — something that was not an issue when I dropped the car off. I turned around immediately to report both problems. On the third visit, I was told there was nothing wrong with my radio. When I asked about the recurring main issue, I was told I must be parking somewhere with a lot of leaves. I park in covered parking at both home and work, and it is spring in Cleveland — there are no leaves on the ground. The communication was filtered through a buffer, which made it clear the service department was not taking my concerns seriously. When my car was returned to me, an ABS warning light had appeared — and I was told bringing it back would cost me $189 for a diagnostic. I declined. Less than a mile from my home, with the delivery driver still present, the original issue occurred again. To make matters worse, the glove compartment — where I was told the repair had been made — fell completely off and onto the floor. I ultimately took my vehicle to another shop. They diagnosed and fixed the issue the same day. It was none of the causes this dealership cited over the course of three visits and several weeks. I hope leadership takes this feedback seriously. Customers deserve honest communication, thorough repairs, and basic accountability. More

by tmcbeth1 Verified Customer Verified Customer

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I had a great experiencing at Ken Ganley this past weekend. Kristy was wonderful to work with and a big thank you to Matt and Tracy also for making the process so smooth! weekend. Kristy was wonderful to work with and a big thank you to Matt and Tracy also for making the process so smooth! More

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Everything went smooth, they went above and beyond to get my vehicle. Would highly recommend them. my vehicle. Would highly recommend them. More

by BRYCEGREENAMYER Verified Customer Verified Customer

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Madelyn Vega and Dan Overman were Excellent! I would recommend to everyone I know!! Go see them today! I would recommend to everyone I know!! Go see them today! More

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The sales guy did a great job very polite and helpful That's all folks I was very satisfied with the sales guy. He did a great job. That's all folks I was very satisfied with the sales guy. He did a great job. More

by hirizarry113 Verified Customer Verified Customer

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