Tracy Schultz | Page 2

Service was great, staff were welcoming and Pleasant. Service was efficient. Will return for service in the future. Service was efficient. Will return for service in the future. More

by BS1524 Verified Customer Verified Customer

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The service team was great. They worked with me to pick up my vehicle and get me a loaner. My biggest problem was that three people said they would leave a message with the fi They worked with me to pick up my vehicle and get me a loaner. My biggest problem was that three people said they would leave a message with the finance team about talking with me about an extended warranty. It has been days and not one call. It's very disappointing. More

by SHERI.ROLEWSKI Verified Customer Verified Customer

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Everyone was pleasant and the hospitality was excellent. They serviced my car while I enjoyed complimentary coffee and donuts. They serviced my car while I enjoyed complimentary coffee and donuts. More

by DFEDOR05 Verified Customer Verified Customer

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Good fast friendly people who have a good heart for each customer and their needs. customer and their needs. More

by DIA857 Verified Customer Verified Customer

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I had s problem and was charged for an expensive service I didn’t request. When I called It to the attention of the service department they immediately refunded me for the service. They are always profess I didn’t request. When I called It to the attention of the service department they immediately refunded me for the service. They are always professional and efficient. And they have a great waiting area. Everyone makes mistakes. The difference lies in how those mistakes are rectified. They handled it very well. I trust them. More

by GAYLAVAN Verified Customer Verified Customer

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Good car selection. Service was pleasant, but not efficient or completely transparent. Salesmen weren’t transparent in estimates, which felt tacky. Communication was def Service was pleasant, but not efficient or completely transparent. Salesmen weren’t transparent in estimates, which felt tacky. Communication was definitely lacking. More

by EGRUFFING Verified Customer Verified Customer

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After identifying a very minor issue with an installed part, Kenny Ross wowed me with their response! They sent a driver clear up to Butler with a courtesy car, drove my vehicle back down to Kenny Ross, h part, Kenny Ross wowed me with their response! They sent a driver clear up to Butler with a courtesy car, drove my vehicle back down to Kenny Ross, handled the issue, drove my car back up to Butler, retrieved the courtesy car and left me with a courtesy gift certificate for an oil change . The gas used in my car was even replaced. Now that is great customer service. The driver was very pleasant, polite and helpful also. Although it is a significant drive and takes some time, I will probably make the trip up whenever I need any type of service. There is another Subaru dealer only 5 to 8 miles from my home in Butler but they are not known for their service and Kenny Ross has been very good with each transaction. More

by ICE4TAP Verified Customer Verified Customer

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Excellent place to bring your vehicle for service . The service technicians try to know you by your first name and your vehicle. They work very hard to please you! The service Director Harold is also t The service technicians try to know you by your first name and your vehicle. They work very hard to please you! The service Director Harold is also there this past Saturday, working and running just as hard as the technicians are!! I’ve never seen that before in my life at any other dealer!! just proof that they All work hard in the service department to be the very best they can! And they’re doing a darn good job of it. That’s why when my Subis’ need anything I’m there.! Also in sales Newton Da Silva knows Subarus like he knows his own family! More

by 400DONNIEJ Verified Customer Verified Customer

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Excellent place to do business and the people are happy in their positions. I have recommended folks to purchase vehicles there. in their positions. I have recommended folks to purchase vehicles there. More

by JFSVLS Verified Customer Verified Customer

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I always have great service and everyone is kind, helpful, and efficient. I always choose Kenny Ross. helpful, and efficient. I always choose Kenny Ross. More

by BRITTANYDELSIGNORE17 Verified Customer Verified Customer

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