Travis Howell | Page 22

Travis is honestly the best service advisor I’ve ever dealt with in my life! Every experience has been a good one because of him. Also doesn’t hurt he’s a Chicago bears fan too! dealt with in my life! Every experience has been a good one because of him. Also doesn’t hurt he’s a Chicago bears fan too! More

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Great service nice reps Always a pleasure to have service there! Easy to schedule. Reps are knowledgeable and nice. Service is prompt and through and easy! Very Highly pro Always a pleasure to have service there! Easy to schedule. Reps are knowledgeable and nice. Service is prompt and through and easy! Very Highly professional More

by jses144 Verified Customer Verified Customer

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Everyone Is Awesome! I get in and out so quickly and all th employees greet you and smile and are so nice. It’s always a pleasure to take my Raptor in for her checkups and I get in and out so quickly and all th employees greet you and smile and are so nice. It’s always a pleasure to take my Raptor in for her checkups and stuff. Everyone is awesome! ??😎 More

by wahorn17 Verified Customer Verified Customer

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Raptor Maintenance Professional staff. Service was performed in an hour. Great service department. Waiting area was clean and comfortable. Service manager went over Professional staff. Service was performed in an hour. Great service department. Waiting area was clean and comfortable. Service manager went over the vehicle check score report. More

by DRAINO79 Verified Customer Verified Customer

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The service department is top notch, best in town!!! The service department managment was very helpful, Russell G., Randy M., Joe S. Are the best managers the service industry has ever seen, the quick la The service department managment was very helpful, Russell G., Randy M., Joe S. Are the best managers the service industry has ever seen, the quick lane was just that QUICK!!!! The staff was friendly, and I would recommend this place to everyone, tech 302 was the greatest I've ever experienced, too bad he is retired, but they have several other techs that do amazing work, I can't wait for my next service and seeing this amazing team!!! Thanks for stellar service M.C.F More

by bkmcintyre994 Verified Customer Verified Customer

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Treated a Good Customer of 5 years Very Badly. I used to Love the Service Dept at Matthews Currie Ford I bought Tires, Brakes, flushes, batteries, Parts from the parts dept, etc I Live in Venice an I used to Love the Service Dept at Matthews Currie Ford I bought Tires, Brakes, flushes, batteries, Parts from the parts dept, etc I Live in Venice and its close and convenient and they always did right by me until recently. one Saturday I had a problem with an employee being very rude to me I had been waiting for like 2 hours for my car to get in for a simple A/C recharge and I was getting impatient and then he yelled at me in front of other customers for not making an appt-walk ins are supposed to be welcome-they weren't even busy in the afternoon. his tone was disrespectful and completely rude I was mad I left very upset and in the customer lounge is Russell Gineos Picture and phone# if you ever have a problem so I called and left a message for him he did call back I never talked to him I was at work but a few months later went back to service for something else ordered a part and left it they would call when it came in and talked to Russell about that incident not even an apology. Russell calls the next day and says I think you should go to another dealer we can't meet your expectations when I simply asked what he meant he said he didn't want to argue and cancelled my part order I have no idea why, no explanation whatsoever. my only expectation as any customers is to treat the customer with respect and kindness, fix the car in a timely manner at a reasonable price/simple. If they can't do that why would I want to go there anyway-what a Joke-I have 2 uncles that will not be taking their cars there anymore because of how I was treated. just wrong!!! More

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Excellent I had an airbag issue. They provided me a rental car and kept me informed of progress. When the bag came in it was replaced with professionalism I had an airbag issue. They provided me a rental car and kept me informed of progress. When the bag came in it was replaced with professionalism More

by trishavi Verified Customer Verified Customer

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Price The service writer, Amber Rogers, was exceptional and the service was performed quickly except the service charges are a little too expensive, nothing The service writer, Amber Rogers, was exceptional and the service was performed quickly except the service charges are a little too expensive, nothing more to say. More

by red308 Verified Customer Verified Customer

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Very helpful Very efficient with my oil changes, they provided updates on the work and also fixed my turn signal lights with little added time to the apppintment. Very efficient with my oil changes, they provided updates on the work and also fixed my turn signal lights with little added time to the apppintment. More

by susanh193 Verified Customer Verified Customer

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Professional staff and quality service Staff met me at the car, handled the service request based upon mileage and reviewing prior service. Waited in comfortable waiting room. Work was do Staff met me at the car, handled the service request based upon mileage and reviewing prior service. Waited in comfortable waiting room. Work was done in the time estimated. Good value for the money. More

by Rccushing Verified Customer Verified Customer

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