Russell Gineo

Go Anywhere else THIS PLACE IS HORRIBLE ESPECIALLY SERVICE and RUSELL DO NOT GO HERE SERVICE and RUSELL DO NOT GO HERE More

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Russ (service manager) was great to work with. He handled a difficult situation between Matthew Curry and another Ford dealership perfectly. Great service team He handled a difficult situation between Matthew Curry and another Ford dealership perfectly. Great service team More

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We discovered we had a bad tire and drove it directly to Matthews Currie Ford, Nokomis, thinking our day was going to be ruined dealing with auto and tire issues. We had no appointment. Russell, the servic Matthews Currie Ford, Nokomis, thinking our day was going to be ruined dealing with auto and tire issues. We had no appointment. Russell, the service agent was friendly, polite and professional. He immediately assessed the flat due to a roofing screw. He accommodated us by arranging a shuttle to a local restaurant while they worked on our tire. Crystal couldn't have been more helpful and made sure we had her number so she could come back for us when the tire was ready. Before the hour was up and without any knowledge they BOTH appeared at our table (at the restaurant) and presented the car keys as the tire was fixed and the car waiting for us outside in the parking lot! Wow what service and no charge??? The best service we have ever received anywhere, in any state! Definitely will check their inventory when we're ready for a trade in. They won us over and highly recommend their service department. More

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Will damage your car and then refuse future service when you question the work and suggest they caused the damage backed with logical evidence. You took a part out of the car and put it back in, now it has you question the work and suggest they caused the damage backed with logical evidence. You took a part out of the car and put it back in, now it has a broken piece of plastic on it, and I pay to fix it - not their fault or problem. The shop manager will also refuse to honor "deals" like free tire rotations with purchase of tires - says "they are a courtesy we provide" as he refuses to do it. Positive - Service reps are fantastic. More

by keetz02 Verified Customer Verified Customer

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This body shop sucks. I do not recommend, they had my car for 3 months and when I got it back the need me to bring it back in for something they couldn’t do in 3 months!?! The repairs to my car were terrible for 3 months and when I got it back the need me to bring it back in for something they couldn’t do in 3 months!?! The repairs to my car were terrible, subpar at best. I had to call for updates, they never called me. When I did call them the never had an answer for me and had to “give me a call back”. When they gave my car back it was dirty… unacceptable. This was the worst experience I have ever had with a body shop. More

by Braxtonduke44 Verified Customer Verified Customer

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I had Fidelity for oil change and tire rotation never new it expired had to pay not good it expired had to pay not good More

by Tw3550 Verified Customer Verified Customer

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They are always ready to find and fix any problem. I have always had good results and feel comfortable with the service representatives. have always had good results and feel comfortable with the service representatives. More

by eaglepnt Verified Customer Verified Customer

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They do great work . they matched color perfectly on a 6 year old suv and could not tell anything had been replaced. Very professionally and excellent communication. I highly recommend their body shop year old suv and could not tell anything had been replaced. Very professionally and excellent communication. I highly recommend their body shop More

by bobvikkic Verified Customer Verified Customer

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Worse service I ever received from any dealership. From Casey who made several mistakes down to Russel who only made things far worse. My vehicle was in for 3 items and only e 1 was done when they had me p Casey who made several mistakes down to Russel who only made things far worse. My vehicle was in for 3 items and only e 1 was done when they had me pick up the vehicle. Casey told me when to drop off my vehicle and what to expect about a r courtesy ride which was very wrong. She did not even try to get me a ride. Russel was involved at the time of drop off and he did absolutelynithin to fix the situation. I called the general manager who did come up with a solution. I was called to pick up vehicle but only 1 item out of 3 was done and asked Russel for paperwork on the second recall item that they did fix while I was waiting but was not offered paperwork to prove it was done. I am still left without that paperwork. He then asked me to take care of them in the survey. I told him that I would only convey the truth of what a mess it all was and he turned and walked away without another word. Please feel free to contact me for details. More

by Georgeharaszusa Verified Customer Verified Customer

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They had my tire 2 1/2 months waiting for an item that they did not have in. I live in Pompano Beach and the only reason why I was there was because my brother died in the hospital and as I was leaving my they did not have in. I live in Pompano Beach and the only reason why I was there was because my brother died in the hospital and as I was leaving my car than that start. So I left it it was towed and that’s how it happened More

by Sunseeker2dm Verified Customer Verified Customer

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