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Travis Howell
221 Reviews
221 Reviews of Travis Howell
July 17, 2023
First time owner of a Ford Mustang convertible. Vehicle is under warranty and having issues automatically shifting. Car is under warranty. Setup an appointment for the 17th of July. I get there and Vehicle is under warranty and having issues automatically shifting. Car is under warranty. Setup an appointment for the 17th of July. I get there and they tell me the appointment was on the 13th. Well, I would have never agreed to that because not only would I not have had a backup ride I would have been at work. I was off on the 17th. Also, the person picking me up was there when I made the appointment and verified if he was available that day. The team member asked the team leader what they should do and with a disgusted look on her face threw up her hands and said “we can take it but you won’t get it back today”. She said there were four other vehicles brought in today for transmission issues. So, a shop that cannot get an appointment correct and is loaded with transmission problems wants to fix my $40k vehicle? Not a good look for Ford to have so many transmission issues. Reasons for one star: Poor Attitude, short-sharp conversation, incorrect details, unwillingness to do what’s best for the customer, no confidence with the product. More
by Andrew L
June 03, 2023
Have purchased several vehicles there and have them service them. Years of top notch service provided! Simply great people to work with and support. service them. Years of top notch service provided! Simply great people to work with and support. More
by gma2468
Other Employees Tagged: Jeff Reeves, Tristian Jablonski Jr.
January 20, 2022
Will damage your car and then refuse future service when you question the work and suggest they caused the damage backed with logical evidence. You took a part out of the car and put it back in, now it has you question the work and suggest they caused the damage backed with logical evidence. You took a part out of the car and put it back in, now it has a broken piece of plastic on it, and I pay to fix it - not their fault or problem. The shop manager will also refuse to honor "deals" like free tire rotations with purchase of tires - says "they are a courtesy we provide" as he refuses to do it. Positive - Service reps are fantastic. More
by keetz02
Verified CustomerOther Employees Tagged: Russell Gineo, John Elder, Josh Hutchinson, Kurt Kossmann, Tristian Jablonski Jr., Josh "JJ" Jorge
December 22, 2021
This body shop sucks. I do not recommend, they had my car for 3 months and when I got it back the need me to bring it back in for something they couldn’t do in 3 months!?! The repairs to my car were terrible for 3 months and when I got it back the need me to bring it back in for something they couldn’t do in 3 months!?! The repairs to my car were terrible, subpar at best. I had to call for updates, they never called me. When I did call them the never had an answer for me and had to “give me a call back”. When they gave my car back it was dirty… unacceptable. This was the worst experience I have ever had with a body shop. More
by Braxtonduke44
December 16, 2021
As always! Your staff was wonderful and very helpful. I was in and out very quickly and enjoyed my coffee while sitting in your wonderful waiting room. Definitely a 5 star visit! Am now a confirmed custome was in and out very quickly and enjoyed my coffee while sitting in your wonderful waiting room. Definitely a 5 star visit! Am now a confirmed customer! Thanks. More
by Will
December 11, 2021
Very friendly and kind . Happy so far. Looking forward to getting the Truck fixed there. getting the Truck fixed there. More
by Hogty6teen
Other Employees Tagged: Josh Hutchinson
December 04, 2021
They are always ready to find and fix any problem. I have always had good results and feel comfortable with the service representatives. have always had good results and feel comfortable with the service representatives. More
by eaglepnt
Other Employees Tagged: Russell Gineo, Josh Hutchinson, Tristian Jablonski Jr.
December 04, 2021
I arrived early and my vehicle was taken immediately back for service. Service rep came out with in 45 minutes told me my truck was complete and he offered me a $10 discount. Service rep also explain my brak for service. Service rep came out with in 45 minutes told me my truck was complete and he offered me a $10 discount. Service rep also explain my brakes were good tires were good and both my cabin and air filter are good but with the changing upon next visit. More
by Spdensford
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