Travis McCarthy

Everyone at this dealership is exceptional. Travis McCarthy the general manager is outstanding! The whole experience was wonderful. Travis McCarthy the general manager is outstanding! The whole experience was wonderful. More

Helpful 0

Report | Print

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers is a complete joke of a car dealership. Their staff is unhelpful and their prices are ridiculous. I submitted my contact information to the dealersh a complete joke of a car dealership. Their staff is unhelpful and their prices are ridiculous. I submitted my contact information to the dealership letting them know that I was interested in the vehicle. When I submitted my information, the dealership’s website showed a $12,000 discount to the MSRP. Soniayh from the dealership contacted me back the next day saying that the vehicle is “available and ready for immediate delivery”. I pointed out to her that the website shows that the vehicle is currently in transit to their dealership and asked her to confirm. She replied letting me know that I was correct, and that she would let me know once the vehicle is available. It seems that I, as a customer, know more about what vehicles are on their lot than they do. It’s a good thing I knew this because if I had taken her up on her offer to come in, I would have wasted my time going there only to discover that they didn’t have it yet. Eight days later (which seems like a long time for a vehicle to be in transit), Soniayh from the dealership contacted me again saying that the vehicle is now available and asked if I would like to come in for a test drive. Coincidentally, the $12,000 discount was now not mentioned anywhere on their website. Nonetheless, I scheduled a time to go into the dealership to see the vehicle in person and test drive it. When I arrived at the dealership, despite having an appointment scheduled, it seemed like nobody was expecting me. People included on the meeting invite were Steve, Lucas, Corey, and Soniayh, but I was set up with salesperson Joe when I got there, who is quite honestly the most low-energy car salesperson I’ve ever met. During the initial intake, he asked me several questions more than once, as if he had forgotten that he already asked. Joe then took me on the test drive, during which he didn’t seem to know much about the vehicle I was testing because many of his answers to my questions were “I don’t know” or “I think so but I’m not sure”. Also, during the test drive, he was sitting in the back seat and he appeared to be watching videos on his phone during at least part of the drive because I could hear the audio coming from his phone. My father was also with me on the test drive, and when he asked Joe a question, he took about two minutes to answer, likely because he was distracted by whatever he was watching on his phone. Back at the dealership, Joe brought over Will (presumably the finance manager) to discuss pricing. When I asked him about the $12,000 discount that had mysteriously disappeared from their website the day before they invited me in for the test drive, he knew nothing about it, and made many excuses placing the blame on me, saying things like maybe I was looking at a different vehicle, or a used vehicle, or that I was looking at a different dealership altogether, none of which were true. It’s truly sad that the finance manager wasn’t familiar with the dealership’s own incentives. When I explained to him that I was counting on that discount, which was clearly advertised on their website, the most he was willing to come down was $3,000, which is practically nothing off a vehicle that costs over $118,000, and a small fraction of the discount I was expecting. I’ve done my research on Jeep and I know their vehicles are not selling. I also know that Jeep is an unreliable brand and that I can get an actual luxury vehicle (Lincoln, Lexus, Cadillac, BMW, Mercedes, etc.) for the same price as they are asking for a Jeep. It’s a shame that Will was not willing to budge on the price (which is already overpriced compared to the competition). I would have liked to buy their vehicle, but if I’m going to spend well over $100 grand on a new car, I’ll just stick stick with an actual luxury car brand, and one that has a history of being more reliable than Jeep. More

Helpful 0

Report | Print

I am a repeat customer in from the manager to the technicians in the garage. Everyone in between top-notch always treat me with respect. I have least two cars and bought out another car on a lease, a technicians in the garage. Everyone in between top-notch always treat me with respect. I have least two cars and bought out another car on a lease, and I will most likely end up buying another vehicle from them, they treat me With the upmost respect, and why would I go anywhere else if I have it good there More

Helpful 0

Report | Print

I couldn’t have better things to say about the crew at Herb Chambers of Danvers. I specifically worked with Travis, Jason & Lucas during the buying process and Will during closing. This was my first time Herb Chambers of Danvers. I specifically worked with Travis, Jason & Lucas during the buying process and Will during closing. This was my first time leasing and they made what is often a stressful experience completely seamless. Throughout the entire process, they were responsive, transparent, knowledgable, patient and understanding. I never once felt rushed or pressured to move quickly or increase my budget. Travis (GM) treated me like more than just a customer, going out of his way to make conversation, ask about upcoming trips I had mentioned during a previous visit, and always offering snacks/water. Jason (Sales/Leasing Consultant) was extremely knowledgeable and patient during my numerous test drives and very communicative from start to finish. He is thorough and made sure I had everything I needed at all times - he was an absolute pleasure to work with. Lucas (Sales GM) was responsive and flexible to all of my needs and didn’t complain once about the dozens of quotes I requested. He ultimately found the car I ended up leasing in their inventory (a custom order another customer didn’t end up wanting) and I was thrilled. Finally, Will (Business/Finance Manager) made the paperwork part of this process seamless, while still explaining each component to me so I knew what to expect. All in all, the team made my experience a very positive one (with quite a few laughs along the way) and I would absolutely recommend this dealership to anyone. You will not be disappointed! More

Helpful 0

Report | Print

Overall a good experience. Like how we were treated by Joe Lusso. He was fair and professional Like how we were treated by Joe Lusso. He was fair and professional More

Helpful 0

Report | Print

Great customer service and the salesperson, Darlene, was wonderful to work with. I highly recommend this dealership. wonderful to work with. I highly recommend this dealership. More

Helpful 0

Report | Print