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Trent Fedro
817 Reviews
817 Reviews
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817 Reviews of Trent Fedro
March 28, 2023
I scheduled my appointment online, which is my usual way of getting maintenance done on my car (just oil change and tire rotation). This time when I walked in I was promptly notified I am not able to stay i of getting maintenance done on my car (just oil change and tire rotation). This time when I walked in I was promptly notified I am not able to stay in the waiting area, which is what I typically did. The staff member offered me a ride in the shuttle, but I live too far away and didn’t have a ride otherwise so I told them I would be sitting in the lobby. I was able to locate a ride after sitting for about an hour. When I spoke with a staff member in regards to my car, oil was changed but they refused to rotate tires because “there was not a point in it” because my tires would need to be replaced “soon”. I asked them twice to rotate before they agreed. Needless to say, I like my Honda but I will not be returning to the dealership for maintenance. Thankfully, there is now a message online stating customers will need to have a ride if the appointment is scheduled online so hopefully this will change. However per staff, if you call and make an appointment then you are able to wait in the lobby. More
by stephgreene887pjt
Verified CustomerOther Employees Tagged: Lawrence Matthys, Christina Rosati
March 23, 2023
It was very good the customer service was very helpful and kind and for it done very fast. and kind and for it done very fast. More
by ghari68
Other Employees Tagged: Kyle Binner, Bart Bass, John Hunt, Christina Rosati, Frank May , Allan Hale
March 22, 2023
They were helpful and good service I recommend to everybody I don’t know so thank you everybody I don’t know so thank you More
by davidmar0412
Other Employees Tagged: Christina Rosati , Allan Hale
March 18, 2023
The best! Always make sure you're in the know about the upkeep of your vehicle. Always make sure you're in the know about the upkeep of your vehicle. More
by DJUANA ECHOLS
Other Employees Tagged: Christina Rosati , Allan Hale
March 15, 2023
Trent is a great person to work with, but my issue is not with him. He did come get my truck after the repair and fix a flat tire for free, and that is the primary reason I have rated him where I have. I ori with him. He did come get my truck after the repair and fix a flat tire for free, and that is the primary reason I have rated him where I have. I originally brought my truck in for a rattle around the rear sliding window. The Ridgeline was at the dealership for a total of 3 1/2 weeks, and when I got it back the rattle was still there and may have been worse to some degree. I spent 1 hour at home taking out the rear seat and trim pieces and then localizing the rattle to the bottom window track where it was rubbing the groove where it was set into. I spent another hour finding a spacer small enough to fit in between those two pieces, verifying that the noise was gone, and then filling the space with caulk so that they cannot rub together anymore. The rattle is now gone. In a total of 2 hours I was able to fix something that was not fixed at the dealership with 3 1/2 weeks of having my truck. More
by cary.chisholm
Other Employees Tagged: Christina Rosati
March 14, 2023
I brought in car for oil change. Was told I needed new engine and cabin air filters. I paid $100 plus. I have NEVER considered changing air filter at 9,000 miles. Shame on you. Shame Was told I needed new engine and cabin air filters. I paid $100 plus. I have NEVER considered changing air filter at 9,000 miles. Shame on you. Shame on me. More
by CHARLESMC2
Other Employees Tagged: Christina Rosati , Allan Hale
March 08, 2023
They were responsive and helpful and also friendly. I saw a minor problem on the car, Mr. Turner took the car to the service and figured out it. Thankfully they ordered the piece to replace it. This tr I saw a minor problem on the car, Mr. Turner took the car to the service and figured out it. Thankfully they ordered the piece to replace it. This treatment is really awesome! Thank you. More
by ozalaslan
February 21, 2023
The business had my car for 2 complete days and only once texted me that my car was being attended to. There was NO communication from the dealership. I asked the answering ladies to help me get past the can texted me that my car was being attended to. There was NO communication from the dealership. I asked the answering ladies to help me get past the canned message. When you depend on your car, it is helpful to know where your service of your car stands. No excuse for the lack of communication from the dealership. More
by sashcook
Other Employees Tagged: Christina Rosati
February 21, 2023
An awesome dealership that has the most friendly and knowledgeable staff. And they make the best popcorn for the customers. knowledgeable staff. And they make the best popcorn for the customers. More
by SunnyB
Other Employees Tagged: Kyle Binner, Bart Bass, John Hunt, Christina Rosati, Frank May , Allan Hale, Dalton Turner
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