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Trent Fedro
819 Reviews
819 Reviews
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819 Reviews of Trent Fedro
December 03, 2019
Substantially more expensive than estimated I won't fault the repair job. I called in a panic, not knowing where else to go the day before Thanksgiving, and not only was the service department a I won't fault the repair job. I called in a panic, not knowing where else to go the day before Thanksgiving, and not only was the service department available, they figured out the problem quickly. I do want to commend them for their kindness and expertise. However, when the issue was explained to me, I was told the cost of the replacement part and labor, which was well within my budget.I understand it's an estimate, but I was told a very specific cost for the part, and I expected the cost of labor to probably go up a bit. Once it came in and was replaced, and it was not as though I could have it undone, the price of the part had greatly increased and my cost due immediately was nearly three times the estimate. I was fine with the cost of labor being more, but I was surprised that the cost of the part had increased so substantially, and without any discussion of the change. I felt like I had been told a lower estimate so I wouldn't take my car to a mechanic, and then once it was too late to go somewhere else, the price was tripled. If it had just been discussed with me prior to completing the work, so I could be an informed customer, this would be a much more positive review. I also fault myself for not knowing which questions to ask or getting anything in writing. I've bought my last two vehicles here, and I will probably buy the next one here, too. I think they have the best prices for vehicles within hundreds of miles (I had checked from Dallas to San Antonio and over to Houston), and they had the best prices and nice sales people. But I probably won't have my car serviced here unless I have no choice. More
by MS
Verified Customer
December 02, 2019
Very satisfied They went out of their way to ensure that the work was done properly and to fix what another shop had done poorly. They were also more than fair in wh They went out of their way to ensure that the work was done properly and to fix what another shop had done poorly. They were also more than fair in what they charged for doing major work on the vehicle. More
by David M.
December 01, 2019
Love the service department! Have not had any issues with the service at Greg May. Ran over both key fobs with lawn mower. The got me taken care of quickly and cost effective. Have not had any issues with the service at Greg May. Ran over both key fobs with lawn mower. The got me taken care of quickly and cost effective. More
by DWAYCEMILES
November 30, 2019
Very quick and did the service I requested. The service department did the service I requested and at the time allotted to me. I enjoyed visiting with my friends at the dealership since I have b The service department did the service I requested and at the time allotted to me. I enjoyed visiting with my friends at the dealership since I have been a customer there for over 15 years. They are friendly and efficient. More
by shadowmom
Other Employees Tagged: Dalton Turner
November 28, 2019
fast and no problems We lost a key to our CVR and Greg May squeezed us in for a new key 2 days before Thanksgiving. Thanks to all who helped. We lost a key to our CVR and Greg May squeezed us in for a new key 2 days before Thanksgiving. Thanks to all who helped. More
by JIMHENRY01
Other Employees Tagged: Kyle Binner, Tony Ramirez, Lawrence Matthys, Dalton Turner, JR Nugent
November 26, 2019
Customer service The woman that waited on me was not friendly at all. She appeared not be happy to be there. The service was done in a timely manner. The woman that waited on me was not friendly at all. She appeared not be happy to be there. The service was done in a timely manner. More
by jeanette_gumpert
November 24, 2019
Excellent service Greg May Honda was very courteous. I was in and out in no time. Exceptional service. I like that they explain and go over the details of your ve Greg May Honda was very courteous. I was in and out in no time. Exceptional service. I like that they explain and go over the details of your vehicle. Great job. Keep up the good work!! More
by TALISHATHOMAS645
November 22, 2019
Awesome!!! I brought in my 2017 Honda Accord for an oil change and tire rotation. Everyone was nice and treated me so well. I enjoy bringing my car in for servi I brought in my 2017 Honda Accord for an oil change and tire rotation. Everyone was nice and treated me so well. I enjoy bringing my car in for service. More
by joeyl77
November 22, 2019
Took care of a problem They took care a problem that was had been done wrong. Friendly and overall very helpful and great taking care of us. Great customer service They took care a problem that was had been done wrong. Friendly and overall very helpful and great taking care of us. Great customer service More
by ALICELLANE
Other Employees Tagged: Allen
November 21, 2019
50k oil change Great folks were friendly. Professional, and thorough., the folks gave me an itemized list of service that’s slightly overdue and others coming due co Great folks were friendly. Professional, and thorough., the folks gave me an itemized list of service that’s slightly overdue and others coming due complete with an itemized price list More
by donh3237
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