Trent Fedro | Page 79

Allan Hale and the rest of the service crew are fantastic. I always get great, personalized service. I wIll not take my Honda Del Sol anywhere else. fantastic. I always get great, personalized service. I wIll not take my Honda Del Sol anywhere else. More

by BETKING1215 Verified Customer Verified Customer

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Great people, good deal, slow departure I purchased a 2016 Honda Odyssey with ~40K mileage in November 2019. Sales people were responsive and courteous. Service department was thorough as u I purchased a 2016 Honda Odyssey with ~40K mileage in November 2019. Sales people were responsive and courteous. Service department was thorough as usual (I have other vehicles serviced at this dealership). But during a final inspection of the vehicle, it was not well cleaned and detailed as promised, and the lug nut key was missing. After resolving this issue, the vehicle failed to start, but a new battery was quickly installed. I just finished a 1000 mile round trip to Arkansas with no major problems from the car; I will need to replace a rear wiper and some internal components that appeared okay at the time of purchase, but were actually broken or worn out once we used them. Overall, I am pleased with the vehicle and the buying experience, which only required a little more than an hour to sign all the paperwork. More

by ryantrauth Verified Customer Verified Customer

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Substantially more expensive than estimated I won't fault the repair job. I called in a panic, not knowing where else to go the day before Thanksgiving, and not only was the service department a I won't fault the repair job. I called in a panic, not knowing where else to go the day before Thanksgiving, and not only was the service department available, they figured out the problem quickly. I do want to commend them for their kindness and expertise. However, when the issue was explained to me, I was told the cost of the replacement part and labor, which was well within my budget.I understand it's an estimate, but I was told a very specific cost for the part, and I expected the cost of labor to probably go up a bit. Once it came in and was replaced, and it was not as though I could have it undone, the price of the part had greatly increased and my cost due immediately was nearly three times the estimate. I was fine with the cost of labor being more, but I was surprised that the cost of the part had increased so substantially, and without any discussion of the change. I felt like I had been told a lower estimate so I wouldn't take my car to a mechanic, and then once it was too late to go somewhere else, the price was tripled. If it had just been discussed with me prior to completing the work, so I could be an informed customer, this would be a much more positive review. I also fault myself for not knowing which questions to ask or getting anything in writing. I've bought my last two vehicles here, and I will probably buy the next one here, too. I think they have the best prices for vehicles within hundreds of miles (I had checked from Dallas to San Antonio and over to Houston), and they had the best prices and nice sales people. But I probably won't have my car serviced here unless I have no choice. More

by MS Verified Customer Verified Customer

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Very satisfied They went out of their way to ensure that the work was done properly and to fix what another shop had done poorly. They were also more than fair in wh They went out of their way to ensure that the work was done properly and to fix what another shop had done poorly. They were also more than fair in what they charged for doing major work on the vehicle. More

by David M. Verified Customer Verified Customer

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Love the service department! Have not had any issues with the service at Greg May. Ran over both key fobs with lawn mower. The got me taken care of quickly and cost effective. Have not had any issues with the service at Greg May. Ran over both key fobs with lawn mower. The got me taken care of quickly and cost effective. More

by DWAYCEMILES Verified Customer Verified Customer

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Very quick and did the service I requested. The service department did the service I requested and at the time allotted to me. I enjoyed visiting with my friends at the dealership since I have b The service department did the service I requested and at the time allotted to me. I enjoyed visiting with my friends at the dealership since I have been a customer there for over 15 years. They are friendly and efficient. More

by shadowmom Verified Customer Verified Customer

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fast and no problems We lost a key to our CVR and Greg May squeezed us in for a new key 2 days before Thanksgiving. Thanks to all who helped. We lost a key to our CVR and Greg May squeezed us in for a new key 2 days before Thanksgiving. Thanks to all who helped. More

by JIMHENRY01 Verified Customer Verified Customer

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Customer service The woman that waited on me was not friendly at all. She appeared not be happy to be there. The service was done in a timely manner. The woman that waited on me was not friendly at all. She appeared not be happy to be there. The service was done in a timely manner. More

by jeanette_gumpert Verified Customer Verified Customer

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Excellent service Greg May Honda was very courteous. I was in and out in no time. Exceptional service. I like that they explain and go over the details of your ve Greg May Honda was very courteous. I was in and out in no time. Exceptional service. I like that they explain and go over the details of your vehicle. Great job. Keep up the good work!! More

by TALISHATHOMAS645 Verified Customer Verified Customer

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Awesome!!! I brought in my 2017 Honda Accord for an oil change and tire rotation. Everyone was nice and treated me so well. I enjoy bringing my car in for servi I brought in my 2017 Honda Accord for an oil change and tire rotation. Everyone was nice and treated me so well. I enjoy bringing my car in for service. More

by joeyl77 Verified Customer Verified Customer

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