Trevor Anglin

I was referred to Troncalli CDJR as a great dealership to work with, but unfortunately my experience was the complete opposite due to poor communication and lack of accountability. For context, I am a 100 work with, but unfortunately my experience was the complete opposite due to poor communication and lack of accountability. For context, I am a 100 percent disabled veteran, which comes with certain benefits in Georgia such as the ad valorem tax exemption. As of January 1st, the law changed to allow two vehicles with disabled veteran tags, but only one vehicle can receive the tax exemption. I was not aware of this update at the time, and I will take responsibility for that. However, what is unacceptable is that none of the dealership staff or finance team caught this either when processing my paperwork. At no point did anyone stop and say there may be an issue with eligibility. Over 30 days after my purchase, I received a call from the sales manager, Anthony, informing me for the first time that I was not eligible for the tax exemption and now owed several thousand dollars. Instead of handling this professionally, I was immediately asked how I planned to pay, whether cash or a loan. When I explained I was not prepared for that, the conversation shifted to scare tactics. I was told they could come take the truck, that I would not be able to get a tag, and other unnecessary pressure statements. What makes this even more frustrating is that the roughly five thousand dollars in taxes could have simply been rolled into the original loan, which would have only increased the monthly payment slightly. Instead, I was being pushed to come out of pocket or seek a personal loan after the fact. That approach is completely unreasonable and unprofessional. To make matters worse, I was told I owed a late fee, even though I was only notified after the 30 day window had already passed. This is a direct result of the dealership’s failure to properly process and verify the paperwork in the first place. I attempted to escalate this to the general manager, Clifford Rudd, hoping for a reasonable conversation and solution. Instead, there was no effort to meet or understand the situation directly. It felt more like internal protection of staff and profit than any concern for the customer experience. As a current VFW Post Commander, I take care of my fellow veterans and stay actively connected across local posts, district levels throughout North Georgia, and state level channels. I will be sharing this experience within those communities so other veterans are aware. Veterans do not need to be put in situations like this when making a major purchase. Mistakes happen on both sides, but how a business handles those mistakes is what defines them. In this case, there was zero ownership, poor communication, and unprofessional customer interaction. Based on this experience, I cannot recommend Troncalli CDJR. -Ron Coulter More

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the employees that work in the sales department and service department are all very kind and helpful service department are all very kind and helpful More

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Kurt is the man! Kurt will work with you AND the dealership to get it done in a way that works for you. This is the place! Kurt will work with you AND the dealership to get it done in a way that works for you. This is the place! More

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Great dealership! ! The staff was exceptional. I was greated constantly in different areas. I will for sure give my business to Troncalli going forward!! Tyler did ! The staff was exceptional. I was greated constantly in different areas. I will for sure give my business to Troncalli going forward!! Tyler did a great job explaining the vehicle to me. More

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This was one of the best experience that I’ve ever had salesperson was great. JR in the service department was great. The loan officer was great and the loan officer manager was great as well. All these p salesperson was great. JR in the service department was great. The loan officer was great and the loan officer manager was great as well. All these people went above and beyond my expectations. I will definitely recommend this place to all my friends and family. They made me feel as if I was family in this place, thank you so much and my sales person. Royce was the best. I will definitely do lots of business with him again. More

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The dealership was very friendly when we arrived. They were prompt in reaching out to us. There was no pressure. The stated vehicle in on web site was exactly what we were soon. The vehicle meet ever They were prompt in reaching out to us. There was no pressure. The stated vehicle in on web site was exactly what we were soon. The vehicle meet everything we were looking for at a great price. We will/ have recommend our family and friends to visit their web site for their next vehicle purchase. We will visit them again when time arises. More

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This was my first experience and every aspect was a very professional and courteous. I would consider going to them again. professional and courteous. I would consider going to them again. More

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Sales score great in addressing customer needs and dealing with his pain points however, finance got me disappointed due to misleading information dealing with his pain points however, finance got me disappointed due to misleading information More

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What a great experience with Trevor at Troncalli! I recently found myself in the market for a new car and most of my experiences at other dealers were….both laughable and cry-worthy. Trevor and the T I recently found myself in the market for a new car and most of my experiences at other dealers were….both laughable and cry-worthy. Trevor and the Troncalli family truly made me feel like family. They approached me with an open mind and their kindness was truly authentic. They say people who are truly good at selling do it in such a genuine way that you don’t even realize you’re in the process of a “sale”. This sums up Trevor and everyone I met at Troncalli Chrysler, Jeep, Dodge, Ram. More

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Great easy sale. In and out in an hour. They worked to get me in the car I wanted. In and out in an hour. They worked to get me in the car I wanted. More

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