Trevor my sales rep was great.
Awesome experience dealing with him. We were able to handle everything via email since I am an out-of-state buyer. Car was ready and waiting when
Awesome experience dealing with him. We were able to handle everything via email since I am an out-of-state buyer. Car was ready and waiting when I arrived, and condition was perfect. He was really responsive, answered all my questions, and even arranged for a friend who lives locally to test drive the car before I arrived. Overall, he gets a perfect score.
I loved everything about the buying experience except being forced to pay $2000 for two different "mandatory" protection packages that eCarOne forces everyone to buy. I can partially understand the interior and exterior paint protection packages add on, but charging $1000 for 3M edge/door guards and window tinting? Absolutely ridiculous. I really find it hard to believe that eCarOne, based in Texas, adds new window tint to every used car they sell. Assuming that most cars in Texas already have window time, do they really take the existing tint off and re-apply their own tint? Seems pretty dubious to me.
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by TBinAZ
Jul 29, 2025 -
eCarOne responded
Thank you, Tim, for the detailed review and for choosing eCarOne for your Lucid purchase! We're thrilled to hear that Trevor provided an exceptional experience, handling everything remotely, ensuring the car was ready and perfect upon arrival, and even coordinating a local test drive. We’ll be sure to recognize him for going above and beyond.
We also appreciate your candid feedback regarding the protection packages. While these items are part of our standard value-added process and applied to every vehicle we retail, we understand not every customer sees the same value in them. Your input is important and will be shared internally as we continue working to improve our offerings.
Thanks again, Tim, and welcome to the eCarOne family!
Best car buying experience I have ever had!
New or used!! Will definitely buy from them again
New or used!! Will definitely buy from them again
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by Bhanaei
Jul 19, 2025 -
eCarOne responded
Thank you for the great feedback! We’re thrilled to hear Trevor provided the best car buying experience you’ve ever had. Enjoy your Mercedes, and welcome to the eCarOne family! We look forward to seeing you again in the future.
The buying process was smooth and quick, but maybe a bit
too quick. I bought the 2023 Tesla Model X and although a beautiful vehicle, the dealer never made an effort to disclose the battery was degraded by
too quick. I bought the 2023 Tesla Model X and although a beautiful vehicle, the dealer never made an effort to disclose the battery was degraded by over 14% (or about 50 miles less than factory). Had I known this before leaving the dealer I would have kept looking as this is on the extreme side for its age and mileage. The same year Model 3 I own has degraded 1-2% in the same time and with more miles on it. Dealers need to step up and ensure they’re transparent (or even aware) about this data for EVs they’re selling.
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by traderdave79
Jul 07, 2025 -
eCarOne responded
Thank you for sharing your feedback. We’re glad to hear the buying process was smooth and quick, but we regret that your experience fell short in this area. At eCarOne, we strive to provide as much transparency as possible with every vehicle we sell. While we do a thorough inspection on all of our inventory, EV battery health can vary depending on multiple factors, and we understand how important this information is to our customers. We’ll review your concerns internally and use this as an opportunity to ensure we’re educating our team to better address EV-specific details in the future.
Great sales experience with EcarOne, quick transaction
and very friendly staff and huge selection of vehicles.
and very friendly staff and huge selection of vehicles.
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by luvmgr
May 23, 2025 -
eCarOne responded
Thank you for the great review! We’re glad Trevor, Vinh, and the entire eCarOne team provided a quick, friendly, and enjoyable experience. It’s wonderful to hear you appreciated our large selection of Mercedes vehicles. Welcome to the eCarOne family!
Great place to buy and trade cars.
Elias and Robert are the best. This is my 4th vehicle. Good people to work with.
Elias and Robert are the best. This is my 4th vehicle. Good people to work with.
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by Simonn
Other Employees Tagged:
Ash Osman
, Elias Sahwani
Jun 05, 2025 -
eCarOne responded
Thank you, Simon! We truly appreciate your continued trust—four vehicles and counting! Elias and Robert will be thrilled to hear your kind words. It’s always a pleasure working with you. Welcome back to the eCarOne family!
Great shopping experience.
Friendly service and they allowed us to test drive several cars by ourselves and absolutely no pressure to buy. Pricing was outstanding.
Friendly service and they allowed us to test drive several cars by ourselves and absolutely no pressure to buy. Pricing was outstanding.
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by paul.tack
May 23, 2025 -
eCarOne responded
Thank you, Paul! We’re so glad to hear that Trevor and the team provided a friendly, pressure-free BMW shopping experience. We’re thrilled you enjoyed the solo test drives and found the pricing to be outstanding. We appreciate your kind words and your business. Welcome to the eCarOne family!
I worked with Trevor on the selection and purchase of my
new vehicle. Buying a car with eCarOne was the easiest car buying experience I’ve had - I highly recommend!
new vehicle. Buying a car with eCarOne was the easiest car buying experience I’ve had - I highly recommend!
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by Lyndsey
Jun 05, 2025 -
eCarOne responded
Thank you, Lindsey! We're thrilled to hear Trevor made your BMW purchase the easiest car-buying experience you've had. We truly appreciate your recommendation—welcome to the eCarOne family!
In this scary world we live in and being harder to trust
the used car buying process, i will say…This was the best car buying experience ever! Trevor was awesome, and we trusted him the whole time. The car
the used car buying process, i will say…This was the best car buying experience ever! Trevor was awesome, and we trusted him the whole time. The car we purchased for my daughter was exactly what we wanted
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by Jdemfinger117
Jun 05, 2025 -
eCarOne responded
Thank you for the heartfelt review! We're so glad Trevor made the process trustworthy and smooth, especially in a time when buying a used car can feel uncertain. It means a lot that you found the perfect Volvo for your daughter. Welcome to the eCarOne family!
Very easy and straightforward experience with this
dealership. Trevor was excellent overall. Great follow up, quick to respond, low pressure, and patient as we checked out quite a few vehicles.
dealership. Trevor was excellent overall. Great follow up, quick to respond, low pressure, and patient as we checked out quite a few vehicles.
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by Chad W
Dec 30, 2024 -
eCarOne responded
Thank you for sharing your experience! We're thrilled to hear that Trevor provided you with excellent service during your Mercedes-Benz purchase. His great follow-up, quick responses, patience, and low-pressure approach are exactly what we strive for at eCarOne. We’re so glad you found the process easy and straightforward and appreciate you taking the time to leave this kind review. Enjoy your Mercedes, and we look forward to serving you again in the future! 🚗✨
Great salesman - Trevor.
No pressure and I was glad that I did not have to go thru negotiation process
No pressure and I was glad that I did not have to go thru negotiation process
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by Edcar1
Other Employees Tagged:
Ash Osman
, Rosa Lopez
Dec 17, 2024 -
eCarOne responded
Thank you for sharing your experience! We’re thrilled to hear that Trevor made your Infiniti purchase smooth and stress-free, especially without the pressure of negotiation. At eCarOne, we strive to provide a straightforward and enjoyable car-buying experience, and we’re so glad we could deliver that for you.
Enjoy your new Infiniti, and don’t hesitate to reach out if you need anything in the future!
Best regards,
The eCarOne Team