Tricia Foley

Tricia was very patient and helpful! ! I’m a very indecisive person but it didn’t bother her. ! I’m a very indecisive person but it didn’t bother her. More

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The buying process with Heritage Mazda went very smoothly. I worked with their team to set a fair price prior to arriving, and immediately went into a test drive and closed on the car. All said I sp smoothly. I worked with their team to set a fair price prior to arriving, and immediately went into a test drive and closed on the car. All said I spent 3 hours at the dealership. Everyone was super helpful while I was there, especially the finance guy (Adam) who took all the time in the world to help me navigate the expense. That said... When I got home I realized the car mats were missing from the car. Likely taken out when the car got detailed. I immediately emailed and called to let Heritage know about the mix up. Unfortunately my responses either went unanswered or didn't get us closer to a resolution on what to do. After a month I sent one last email and got a response that recommended I buy new mats with the Mazda employee discount. This after-purchase experience was really disappointing especially after spending over $30k on a car. The mats were maybe $200 in value but Heritage didn't have any interest in making things right or even answering my questions for the first 4 weeks. Shame on me for expecting more after they had my money in hand. I won't give them my business again... and they probably won't care. Good luck if there is a bigger issue you have to deal with. Adam rocks... can't say that about anyone else. More

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