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Trish Wilson

Overview Reviews (33) Inventory (144)

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Trish Wilson

Trish Wilson | Page 3

BDC Service Director

Diamond Chevrolet of San Bernardino

909 W 21st Street
San Bernardino, CA 92405

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4.5

33 Reviews

Overview Reviews (33) Inventory (144)

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English

4.5

33 Reviews

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33 Reviews of Trish Wilson

June 06, 2024

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Employee Rating

The servicio after i buy the car was so bad i buy a 2014 brand new car an i have already 5 issues and 7 visits to mecánic brand new car an i have already 5 issues and 7 visits to mecánic More

by Geronimo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Eddie Brady, Nathan Cooke

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Jun 08, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. I'm disappointed to hear about the issues you've experienced with your car after your purchase. We value your feedback and would like to assist you further to ensure your satisfaction. Please feel free to reach out to me directly so I can address the concerns you've encountered. Thank you. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

June 01, 2024

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Employee Rating

The service team will sit on your car for months and lie to you about why it’s not done. The mechanics are incompetent. Glorified parts changers. When they do repair your vehicle they leave the area greasy. to you about why it’s not done. The mechanics are incompetent. Glorified parts changers. When they do repair your vehicle they leave the area greasy. Or with residue of whatever was there. I do not recommend the dealership at all. More

by aadaire7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Karl Bomar, Eddie Brady, Nathan Cooke

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Jun 04, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. We acknowledge your concerns regarding the service experience you had at Diamond Chevrolet of San Bernardino. We strive to provide top-notch service, and we're disappointed to hear that we fell short of your expectations. We take your feedback seriously and would like the opportunity to address this matter further. Please feel free to reach out to me directly so we can work towards a resolution. Thank you. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 31, 2024

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Employee Rating

The minute we arrived I was ask what was I there and right away they took care of my car and work on it right at that moment we were very please with the service you provide. right away they took care of my car and work on it right at that moment we were very please with the service you provide. More

by RBARRANCO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Karl Bomar, Eddie Brady, Nathan Cooke

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Jun 03, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your positive experience with us! I am delighted to hear that you were pleased with the service provided at Diamond Chevrolet of San Bernardino. I strive to provide efficient and excellent service to all our customers. Please feel free to share your experience with others, and I look forward to welcoming you back in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 30, 2024

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The customer service here is crazy awesome, the employees are all very helpful and friendly. Stop on by for some wonderful friendly customer service 🙂 are all very helpful and friendly. Stop on by for some wonderful friendly customer service 🙂 More

by MARKISEKINGZEROOO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eddie Brady, Nathan Cooke

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May 31, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for the kind words about our customer service at Diamond Chevrolet of San Bernardino! I am thrilled to hear that you had a wonderful experience with our helpful and friendly team. I appreciate your support and look forward to welcoming you back in the future. Drive safely! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 24, 2024

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Employee Rating

Communications needs MAJOR improvement. Dropped calls, nonrefundable messages, nonrefundable texts. Nathan though was all over my service to replace my Auxiliary EV battery to get my smog Dropped calls, nonrefundable messages, nonrefundable texts. Nathan though was all over my service to replace my Auxiliary EV battery to get my smog fir registration. Great personality, kind, jumps on any issue. More

by Rev GigiBannister

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan DeSimoni, Elizabeth Ornelas , Karl Bomar, Nathan Cooke, Phone operators, phone system.

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May 29, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. We appreciate your feedback about the communication and will work on improving in that area. Nathan is a valuable member of our team, and we are delighted to hear about your positive interaction with him. We strive to provide excellent service to all our customers and look forward to assisting you in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 23, 2024

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Employee Rating

It was a pleasure dealing with Nathan and the team. Thay also handled a service challenge when I took the car in with no problems. Thay also handled a service challenge when I took the car in with no problems. More

by drosscu

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Duc Nguyen , Nathan Cooke

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May 24, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your positive experience with Nathan and the team at Diamond Chevrolet of San Bernardino, we truly appreciate your 5-star review! We're glad to hear that they were able to assist you with your service challenge seamlessly. We look forward to seeing you again in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 16, 2024

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Employee Rating

Gave me bad service did not fix my problem? I thought there were professionals , eventually they were not. I thought there were professionals , eventually they were not. More

by JT67TREVINO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Eddie Brady, Nathan Cooke, Martin Ramos

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May 18, 2024 -

Diamond Chevrolet of San Bernardino responded

We are disappointed to hear about your experience at Diamond Chevrolet of San Bernardino. We take all feedback seriously and would like to learn more about your specific situation. Please reach out to me at your earliest convenience so we can discuss your concerns and work towards a resolution. Thank you for bringing this to my attention. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 11, 2024

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Employee Rating

Excellent communication, They do everything fast and good, my truck got ready in two days good, my truck got ready in two days More

by Navarrotheopps

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eddie Brady, Nathan Cooke, Martin Ramos

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May 14, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for choosing Diamond Chevrolet of San Bernardino! I appreciate your feedback and I am thrilled to hear that you had an excellent experience with our service team. We pride ourselves on efficient and high-quality service. I look forward to serving you again in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 02, 2024

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Employee Rating

Great atmosphere and great service courtesy people everything is ready on the time they say everything is ready on the time they say More

by David

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eddie Brady, Nathan Cooke, Martin Ramos

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May 03, 2024 -

Diamond Chevrolet of San Bernardino responded

Thank you for the kind words, David. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Diamond Chevrolet of San Bernardino, we value our customers and we look forward to seeing you down the road. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 01, 2024

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Employee Rating

I've taken my truck for service since I purchased the truck there in 2017 (only this dealership has worked on my truck). On three occasions after basic service was completed, I've had major work to be do truck there in 2017 (only this dealership has worked on my truck). On three occasions after basic service was completed, I've had major work to be done less than two weeks of service; first my AC went out ($1600); second my transmission went bad at 63k miles ($8200); and now my engine is backfiring and the dealer wants $5k just to break down the cylinder heads. I have lost faith in this dealership and currently looking for alternative ways to get my truck fixed. Thanks, SN More

by SNAHUAT81

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Nathan Cooke, Martin Ramos

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May 04, 2024 -

Diamond Chevrolet of San Bernardino responded

I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

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