Tristan Donelson

Great experience start-to-finish. Having the vehicle I wanted was down to good luck and good timing (a special order truck that the original customer chose not to buy after it arrived Having the vehicle I wanted was down to good luck and good timing (a special order truck that the original customer chose not to buy after it arrived, and was exactly what I was looking for). But Tristan made the entire process easy and enjoyable throughout. Excellent, proactive communication at every step. Love Phil Long Ford, and glad I made the snap decision to stop-in when I did. More

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Thank you to Shawn Stancil and Tristan Donelson they were very transparent and upfront with the buying process , i will be happy to buy any future ford vehicles from these guys and this dealership. I’m very very transparent and upfront with the buying process , i will be happy to buy any future ford vehicles from these guys and this dealership. I’m very satisfied thank you !!! More

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Friendly and personalized service from Tristan was great! We’ve looked for the perfect pickup for a long time; he stuck with it and found exactly what we needed. We’ve looked for the perfect pickup for a long time; he stuck with it and found exactly what we needed. More

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Great service great people, everything was fast and easy and I was able to get my car within the day and I was able to get my car within the day More

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Our experience with Phil Long of Denver was wonderful! There was not any pressure, just a lot of assistance to ensure we found the car we were looking to own for many years to come. I cannot say enough go There was not any pressure, just a lot of assistance to ensure we found the car we were looking to own for many years to come. I cannot say enough good things about Tristan Donelson. Tristan responded to all of my inquires in a timely and professional manner. Before we drove off the lot, he even set up our Ford Pass on my telephone. Tristan was so helpful and very nice though the entire looking and buying process. Tristan's manager, Chai, was also very helpful and available through the whole process, I would recommend Phil Long Ford of Denver to anyone looking to purchase a car. More

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My five star review is for the used car center. I had an excellent experience with Tristan Donelson at the used car center at Phil Long Ford. Tristan was pleasant and knowledgable. He never pushed and was excellent experience with Tristan Donelson at the used car center at Phil Long Ford. Tristan was pleasant and knowledgable. He never pushed and was very helpful. My situation was a little unique and Tristan was very accomodating. The manager at the used car center was also very friendly and great to work with. Unfortunately, my experience with Patrick in finance at the main Phil Long building was below average and would only rate 1 out of 5 stars. I waited 40 minutes for Patrick to prepare the paperwork for my purchase. I did not have loan papers to fill out and there were no other customers in front of me. Patrick called me into his office and insisted I close the door even though the building was essentially empty. His office did not have good ventilation and there was no air purifier (Covid 2021). During my conversation with Patrick he did not wear his mask properly and coughed several times without covering his mouth. He also neglected to give me an emissions voucher which is required by law. More

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