"Excellent customer service. Kieu and Pat were amazing..."
Excellent customer service. Kieu and Pat were amazing help, Will be recommending to anyone who asks. Affordable pricing and friendly service made the car buying experience easy.
"Bought a mach-e which is NEW in the truest sense of the..."
Bought a mach-e which is NEW in the truest sense of the word. They worked hard for us to get it done. Really appreciate it.
"My five star review is for the used car center. I had an..."
My five star review is for the used car center. I had an excellent experience with Tristan Donelson at the used car center at Phil Long Ford. Tristan was pleasant and knowledgable. He never pushed and was very helpful. My situation was a little unique and Tristan was very accomodating. The manager at the used car center was also very friendly and great to work with. Unfortunately, my experience with Patrick in finance at the main Phil Long building was below average and would only rate 1 out of 5 stars. I waited 40 minutes for Patrick to prepare the paperwork for my purchase. I did not have loan papers to fill out and there were no other customers in front of me. Patrick called me into his office and insisted I close the door even though the building was essentially empty. His office did not have good ventilation and there was no air purifier (Covid 2021). During my conversation with Patrick he did not wear his mask properly and coughed several times without covering his mouth. He also neglected to give me an emissions voucher which is required by law.
"5th vehicle from this dealer and always a fantastic..."
5th vehicle from this dealer and always a fantastic experience. Will never go anywhere else. My family and I appreciate a great experience when making big purchases like this one.
"This was our first time buying a car at this particular..."
This was our first time buying a car at this particular dealership. We worked with Morgan and Jim. They made the whole process so seamless. We had to come back a second day because the vehicle we wanted wasn’t in stock— no big deal since we live pretty close by. They were very competitive with pricing which saved both parties a lot of time. We love the vehicle we purchased and are very pleased with our overall experience.
"Very friendly, courteous staff at this dealership. Plenty..."
Very friendly, courteous staff at this dealership. Plenty of inventory to choose from also. Our salesman was not pushy at all- thanks Nameer. After we decided on a vehicle, the purchase was a smooth one.
"The F-150 I bought could not tow worth a darn.They did..."
The F-150 I bought could not tow worth a darn.
They did me no favors on trading it in to possible
"Rob Liley is exceptional at customer service, listening,..."
Rob Liley is exceptional at customer service, listening, and ensuring you are satisfied. Excellent service!!!!! Awesome experience. Patrick was kind, thorough and answered all my questions. Two top notch people.
"Great Prices; Simple Process"
The dealer gave best prices under the Consumer Reports car buying program. They were very easy to deal with. I recommend using them for your Ford purchase.
Other Employees Tagged:
Amanda Valez; James Szekely
"Very helpful. Set aside a truck, short time, while I..."
- Mitchell Wofford
Very helpful. Set aside a truck, short time, while I compared it. Salesman got me through quickly and courteously. Answered all my questions and researched anything he didn't know. He helped set up my Ford App.
Other Employees Tagged: