Troy Sun | Page 3

The sales and finance personnel, Troy Sun/Paul Ok we’re very professional, knowledgeable and courteous. Everything was explained plainly and there was no hassling. All the insurance and DMVpaperwork when t very professional, knowledgeable and courteous. Everything was explained plainly and there was no hassling. All the insurance and DMVpaperwork when through smoothly. Robert Bernstein More

by RSBERNSTEIN15 Verified Customer Verified Customer

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I came here on May 22nd, 2021 after meeting with Tyrone Chen the week before on closing a deal which be scammed us on and misinterpreted everything to get a sale off a car. We are dedicated buyers and real Chen the week before on closing a deal which be scammed us on and misinterpreted everything to get a sale off a car. We are dedicated buyers and really wanted and loved the car. Excuse my language but, Tyrone is the biggest xxxxxxx i’ve ever met! Out of all the sales professionals i’ve met, i’ve never met anyone as unprofessional, manipulative and emotionally abusive as him. This isn’t even me being dramatic or overreacting because it’s the truth. This isn’t defamation or slander because the whole Lexus dealership had witnessed this except the general manager since he was off. He kept on shouting and screaming at my dad when my dad called him out on his scam. He even slammed the table with rage and it startled my whole family. The hostility of his voice and the tone seemed that he wanted to get physical and it got scary. How is this any professional at all? To scream and shout at your dedicated customers?! Cmon, be a better professional sales person. To remind you, my dad is a 68 year old elder who battled sickness! I never write reviews nor cause any kind of commotion but I feel triggered to because Rallye Lexus needs to take initiative of this. To put this aside, we STILL bought the car home and signed the offer with the help of Jeff and Troy. Tory is the most professional yet, helpful sales person ever. Along with everyone in the dealership except Tyrone! This is how dedicated we are as consumers because we were ecstatic about our new car. If this doesn’t speak any volume upon this situation that we literally BOUGHT the car even though Tyrone screamed and shouted with such anger and rage at my family, then you must be blind. We will be escalating this to corporate and we are even prepared to take this to any legal action if necessary. This is so unprofessional and emotionally damaged my father. Like, cmon, be better than this!! Also, the other staff members even said that’s how he is… well, that’s just overall embarrassing to represent the dealership. More

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Very efficient. Made the sales experience carefree. Troy was extremely efficient. Anthony Costanzo was great. Facilities were very clean. Accounting/ Finance department did not pressure me and made the fi was extremely efficient. Anthony Costanzo was great. Facilities were very clean. Accounting/ Finance department did not pressure me and made the final paperwork simple. More

by IGRUNTHER15 Verified Customer Verified Customer

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I drove out for over an hour to Rallye Lexus because my family previously had two great purchase experiences with Troy Sun. However, we had a rather unpleasant experience with Andy. The only customer servi family previously had two great purchase experiences with Troy Sun. However, we had a rather unpleasant experience with Andy. The only customer service we received was him printing out the price for each car configuration. He was neither respectful nor helpful. We were not offered a test drive and did not learn any information about the cars. I was better off doing my own research online. He also did not help with finding the color and trim that I wanted. His demeanor was dismissive and he even scoffed at how we did not have the car with us that we wanted to trade in (we had no intention of trading in that day). I'm surprised to see all these positive reviews for Andy because it makes me wonder why he chose to interact with my family this way. We went to Lexus Smithtown that same day and were able to complete our purchase. The staff there was much more welcoming and helpful, and my family will no longer be coming back to Rallye Lexus. More

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Everyone at the dealership was helpful, professional and courteous. They were friendly and took care of my car in a timely and efficient manner. They are terrific courteous. They were friendly and took care of my car in a timely and efficient manner. They are terrific More

by JULIEMAX70 Verified Customer Verified Customer

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People are very nice and friendly and polite and the service are great and excellent the staff are cooperative and they know there jobs and everything was perfect service are great and excellent the staff are cooperative and they know there jobs and everything was perfect More

by DRNNLANCEN Verified Customer Verified Customer

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Choosing a car at Rallye in Glen Cove, NY was a very pleasant experience. After test driving the Lexus 350 with our very cordial salesman, Troy Sun, we were given an excellent deal with no pressure. We pleasant experience. After test driving the Lexus 350 with our very cordial salesman, Troy Sun, we were given an excellent deal with no pressure. We then worked with Chris Maliarakis in the finance section and discussed options for the car. Both men made this purchase hassle-free. When we picked up our car, James, a knowledgeable tech expert, gave us a very thorough explanation of the navigation system, the radio, etc. He paired our phones and taught us about all of the other features on the dashboard. We highly recommend this dealership. More

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Great communication, service and seamless buying experience. Thank you Troy Sun and his co worker Lauren hu for your patience and helping me and my wife with her first car purchased. experience. Thank you Troy Sun and his co worker Lauren hu for your patience and helping me and my wife with her first car purchased. More

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Absolutely the best dealership I ever worked with..Troy was excellent he answered every questions I had promptly and even after they delivered the car I called with a few things and he was always glad to h was excellent he answered every questions I had promptly and even after they delivered the car I called with a few things and he was always glad to help me I’d definitely return to the dealership and I’d highly recommended More

by AKMG Verified Customer Verified Customer

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Ralley Lexus offers very competitive promotion deal. That's the main reason we chose this dealership. They answered questions fast too and the whole process was very smooth. That's the main reason we chose this dealership. They answered questions fast too and the whole process was very smooth. More

by SHERRY Verified Customer Verified Customer

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