Troy Vandal | Page 7

Qualified personell in all departments. Sales people were all cool. Frank was the hardest worker of the guys. Since we had come in to see Ryan (his day off) we were treated like Royalty. Since I have bought all cool. Frank was the hardest worker of the guys. Since we had come in to see Ryan (his day off) we were treated like Royalty. Since I have bought 5 or 6 vehicles from you all I was hoping to get a free one. You know how that worked out. :-) LOL More

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PURCHASED A NEW CAR EVERYTHING WENT VERY SMOOTH I PURCHASED A NEW HONDA CRV-EX L AT HONDA OF OCALA WITH A TRADE-IN. MY EXPERIENCE WITH FRANK MAIORINO, THE REP WENT VERY WELL . PURCHASING A NEW CAR I PURCHASED A NEW HONDA CRV-EX L AT HONDA OF OCALA WITH A TRADE-IN. MY EXPERIENCE WITH FRANK MAIORINO, THE REP WENT VERY WELL . PURCHASING A NEW CAR CAN BE NOT SUCH A FUN DAY, HOWEVER THIS WENT VERY SMOOTH. APPRECIATE THE EFFORT FROM FRANK, RICK THE MANAGER AND TROY IN THE BUSINESS OFFICE. WOULD RECOMMEND HONDA OF OCALA. CHRIS BAKER More

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From inquiry to out the door I placed an inquiry at 1:30PM, negotiated price by phone, agreed to deal 30 minutes later, took 35 minute drive to Ocala, left for home in a new vehic I placed an inquiry at 1:30PM, negotiated price by phone, agreed to deal 30 minutes later, took 35 minute drive to Ocala, left for home in a new vehicle before 6PM. Fastest car buying experience I ever had and much needed at the time. My 2018 CRV was destroyed by a reckless driver 5 days prior. More

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I think Honda of Ocala showed excellent service and deals. Mr. Bari Barlow was very accommodating and friendly and worked with us to get us a great deal on our purchase. deals. Mr. Bari Barlow was very accommodating and friendly and worked with us to get us a great deal on our purchase. More

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john frank and troy were great to work with. everyone was helpful and honda civic is a great car. john and frank gave the best price right away. i know this because i was talking to other dealers. helpful and honda civic is a great car. john and frank gave the best price right away. i know this because i was talking to other dealers. More

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Honda of Ocala has the most cordial, knowledgeable and helpful personnel. My husband and I have purchased three vehicles here. The service is always outstanding. I will recommend Honda of Ocala to anyone helpful personnel. My husband and I have purchased three vehicles here. The service is always outstanding. I will recommend Honda of Ocala to anyone More

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Great experience Honda of Ocala was the place I chose to get my new car; best decision ever made. Frank was very helpful and attentive. Frank explain everything abou Honda of Ocala was the place I chose to get my new car; best decision ever made. Frank was very helpful and attentive. Frank explain everything about the new car. He is the best. More

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Purchased fifth car from Ocala Honda. I purchased a new Honda Civic EX-L yesterday. I was very pleased with your professional staff. Salesman, Larry Lopez, thoroughly explained the vehic I purchased a new Honda Civic EX-L yesterday. I was very pleased with your professional staff. Salesman, Larry Lopez, thoroughly explained the vehicle during my test drive. Larry's friendly demeanor made the sale a smooth transition. Troy Vandal, finance, got me an outstanding interest rate. I could not be happier. Thank you. More

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I bought a new Honda Accord sport a couple of days ago. I was so happy with the personal attention I received from the salesman Michael Lehman. He helped me pick the right car. I was very happy with the d I was so happy with the personal attention I received from the salesman Michael Lehman. He helped me pick the right car. I was very happy with the deal I got. He also explained everything I needed to know about the car. More

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Front Office and Troy at Finance Were Great! 1. Front office staff are friendly and helpful. 2. In finance, Troy Vandal (Finance Manager) was great. He worked with our budget. Has the heart of 1. Front office staff are friendly and helpful. 2. In finance, Troy Vandal (Finance Manager) was great. He worked with our budget. Has the heart of a teacher. He is the kind of person you want on your team. He cared to explain to us all our options, even after we asked him to explain things 2 or 3 times. Very patient and polite. 3. Harry Vazquez (Salesperson): Impression we got was that he was not very motivated to work with us. We got to the dealership at 4pm on Friday, 5/8/20. When he asked for my drivers license and insurance so I can test drive a couple of cars, he did not give the cards back and it completely skipped our mind to ask later. Is it a regular practice for car salesmen to keep customer's driver's license and insurance card? We were almost home (45 mins away) and four hours later when we realized that I did not get my license back, making us have to drive back first thing the following day (from Lady Lake). At that point (Friday night at almost 9 pm), the dealership was already closed. Driving early the next morning while the Sales Team were still in their meeting was fine. I'm just thankful my driver's license is not lost. 4. Another thing that I cannot get out of my mind was something he said when we were getting ready to leave. When the salesman told us the car is ready (detailed?), I asked what was the process of sanitizing/cleaning the car especially with Covid 19 health concerns, the reply was, 'Oh I don't know anything about that.' Looking at their website now, under Cabin Sanitation and Protection, it says: Dynex FP Sanitizer Plus is the primary product that will be used to sanitize ALL points of contacts in EACH store and in EACH vehicle – ALL vehicles in the showroom and IN inventory, all loaners and vehicles used for test drives and all our guests’ vehicles following service and prior to returning it. Dynex has long been used to sanitize restaurants, handling and processing areas and has been shown to effectively combat microbes and viruses. If this is what their website claims, I think it's IMPORTANT to educate everyone on their Sales Team about this process so they can pass the information along to their customers. Another thing, we can tell the inside of the vehicle was not wiped down because of the layer of dust (and piece of bug or debris) that was on the dashboard. There was also a visible handprint on the ceiling right on top of the driver's side. 5. Also, is it not a common practice for dealerships to put a full tank of gas? Just as a courtesy? I suppose that's only on brand new cars. 4 hours later, we were depleted and had no energy to remember to ask for this, assuming that it was a common courtesy practice. The CRV came with a quarter tank of gas. 6. There's a philosophy that I live by, "People don't care how much you know, until they know how much you care." And our experience with the salesman did not allow us to feel that he cared. When we woke early the next day (Saturday) to make sure that we were there right when they opened, (the sales team) were in their meeting. We were there at 8:30-8:45 a.m. That's fine, we waited. At this point that morning, I had already asked H.V. where my license was. He quickly started looking around for it, eventually, it was found somewhere on the front desk (another thing that bothered me having my license sitting on their main front desk) and then he handed the license to me with no word or apology. 8. Three days later on Tues, 5/12/20 after we purchased the car, I called the dealership to ask for the Customer Feedback Survey. I spoke with Sales Manager (Justin Saez) who listened and said that the feedback form comes in the email about a week later. I think it should come to the customers sooner rather than later (my opinion). 9. Overall, I believe our experience could have been better than how it went. My advice to future customers is to do your part and research deep and wide so you can equip and prime yourself for the best experience possible. Good luck and best wishes! -Gracejoy More

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