Check out Tyler Duncan's reviews on DealerRater

August 02, 2025

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Customer service was excellent my car was needing an oil change. The valet service was the best ever thanks change. The valet service was the best ever thanks More

by Cjbutcherman

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Recommend Dealer

Yes

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Aug 02, 2025 -

Shottenkirk Ford Granbury responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 24, 2025

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Another good overall experience with Shottenkirk Ford Service Department. Service Rep Tyler was very good, and Matt too. Service Department. Service Rep Tyler was very good, and Matt too. More

by gatewoodjon

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Recommend Dealer

Yes

Other Employees Tagged: Matt Jewett

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Jul 25, 2025 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

July 18, 2025

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They are a personable and professional group. They bend over backwards to make every experience a positive one. We will be doing all our car business with them.😎 They bend over backwards to make every experience a positive one. We will be doing all our car business with them.😎 More

by joseph.boll.1

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Recommend Dealer

Yes

Other Employees Tagged: Beau Surratt, Matthew Roth, Eric Smalley, Matt Jewett , Melissa Cates, Matt Roth

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Jul 23, 2025 -

Shottenkirk Ford Granbury responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

July 01, 2025

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Great Service Center, keep me informed on all the services and repairs performed in a timely manner. services and repairs performed in a timely manner. More

by Russell.bauman

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Recommend Dealer

Yes

Other Employees Tagged: Brian Curtis, Eric Smalley, Matt Jewett, Denise Bone , Billy Bohrman, Melissa Cates

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Jul 06, 2025 -

Shottenkirk Ford Granbury responded

Russell, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

June 21, 2025

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Everyone there is so nice and friendly. They go out of their way to make sure you are taken care of. They go out of their way to make sure you are taken care of. More

by freeamanda96

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Recommend Dealer

Yes

Other Employees Tagged: Matt Jewett

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Jun 28, 2025 -

Shottenkirk Ford Granbury responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury !

June 17, 2025

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The service is outstanding and Tyler was very helpful with getting my oil changed today with getting my oil changed today More

by audreysharp2002

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Recommend Dealer

Yes

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Jun 18, 2025 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

June 12, 2025

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I am 100% satisfied with the service and sales. There is an issue with the key fob not only did they fix it, but they came out and picked my vehicle up and delivered it back to my address. It is di There is an issue with the key fob not only did they fix it, but they came out and picked my vehicle up and delivered it back to my address. It is difficult to find service like that at a car dealership More

by Deppars

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Recommend Dealer

Yes

Other Employees Tagged: Brian Curtis , Melissa Cates

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Jun 13, 2025 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

June 09, 2025

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Great Customer Service from Tyler and Team! Valet service was perfect and so very easy! Valet service was perfect and so very easy! More

by Jcd21963

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Eric Smalley, Matt Jewett , Melissa Cates

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Jun 10, 2025 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

June 02, 2025

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Fast,friendly service and staff. I was abe to get right in. My wait time was thirty minutes or so. The service lounge was comfortable and clean. I was abe to get right in. My wait time was thirty minutes or so. The service lounge was comfortable and clean. More

by armyjumper21

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Workmanship

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Recommend Dealer

Yes

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Jun 03, 2025 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 28, 2025

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Service department was very friendly and there was a very short wait time. They also vacuumed and washed my vehicle. I will return for all service work on my vehicle. short wait time. They also vacuumed and washed my vehicle. I will return for all service work on my vehicle. More

by Kshell7911

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Jewett

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Jun 03, 2025 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Tyler Duncan | Page 3

Service Advisor

Shottenkirk Ford Granbury

89 Reviews of Tyler Duncan

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