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Tyler Duncan
Tyler Duncan at Shottenkirk Ford Granbury

Tyler Duncan | Page 5

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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5.0
84 Reviews
5.0

84 Reviews

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84 Reviews of Tyler Duncan

October 19, 2024

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Employee Rating

Awesome job at getting me scheduled in the morning and allowing the delivery service to take me back and forth for both cars. More

by Horseylu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Marler , Melissa Cates, Gean and Richard

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Oct 21, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 16, 2024

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Employee Rating

My entire experience with the dealership was very positive. My only disappointment was my tires were not checked and inflated to factory recommendation after being rotated. Thank you! More

by Gwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Smalley, Matt Jewett , Melissa Cates

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Oct 17, 2024

Shottenkirk Ford Granbury responded

Gwen, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

October 16, 2024

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Employee Rating

This dealership has been amazing with scheduling my 2 service calls. Both times they’ve come to me and fixed the issues at my house where I didn’t have to wait! Great customer service! More

by kklein16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Holtzinger

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Oct 17, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 16, 2024

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Employee Rating

Melissa was prompt with communication, efficient in getting our car fixed and very knowledgeable about our vehicle. More

by Gmccoy410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

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Oct 16, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 10, 2024

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Employee Rating

They listened to my concerns. Great communication and they were able to get my car fixed in a timely manner. More

by ASHLEYNOE09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 10, 2024

Shottenkirk Ford Granbury responded

ASHLEY, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 08, 2024

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Employee Rating

Went in w/o an appointment. Was greeted nicely and they took my vehicle in and made repairs in a timely manner at a decent price. More

by DWT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Smalley, Matt Jewett , Melissa Cates

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Oct 09, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 07, 2024

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Friendly helpful employees. Convenient location. Was able to make an appointment sooner than other dealerships and they even came and picked up my car and brought it back to me. More

by Marlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Jewett, Denise Bone

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Oct 07, 2024

Shottenkirk Ford Granbury responded

Marlene, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 03, 2024

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Everyone at the dealership was very courteous and knowledgeable. The valet service was especially convenient - brought me home while the Explorer was being worked on and then delivered it to my house More

by msum212
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Smalley, Matt Jewett , Melissa Cates

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Oct 04, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

October 03, 2024

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Employee Rating

The dealer was prompt, friendly, professional and courteous. The price was as fair and the work was completed within one hour while I waited. More

by dwag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 04, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

October 02, 2024

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Employee Rating

Really appreciate the hospitality and support this store has a great service department will be back More

by 0421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Smalley, Matt Jewett , Melissa Cates

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Oct 04, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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